This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2016, submitted by our member, [redacted] *** We have thoroughly researched the concerns presented in our member’s complaintOur records show that Mrs***’s October and November online membership applications pended due to additional information that was requiredAs a result, a detailed request was sent to the e-mail address provided by the applicant to verify the information required to establish her membershipRegretfully, Mrs [redacted] was unable to provide the necessary membership eligibility documentation and as a result, requested to close the accounts in January On November 2016, Mrs [redacted] reapplied using a paper membership applicationAdditional information was requested to verify her eligibility and on December 2016, she provided the requested eligibility documentation and her Navy Federal membership was establishedNavy Federal strives to provide efficient, accurate, and responsive service to our members at all times, and we regret any frustration our member experienced If Mrs [redacted] has any questions, she may contact Pamela Guzman, Supervisor, Membership, at ###-###-####, extension ***
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2016, submitted by our member, [redacted] ***? We have thoroughly researched the concerns presented in our member’s complaint regarding her fraud claim for Navy Federal Platinum [redacted] credit card number ending in ***? After a thorough investigation, we concluded that no unauthorized use of [redacted] ***’ credit card occurred.? Therefore, we denied her fraud claim.? On May, a Credit Card Claim Denial letter was sent to her address on record.? [redacted] returned our May voice message on May and was informed of the reasons why we were unable to honor her claim.? With no new information to counter our findings, our determination remains the same ? If [redacted] has any questions, she may contact Justin L [redacted] , Card Fraud Prevention Recovery Specialist, at ###-###-####, extension ***, between the hours of 7:a.mto 3:p.m., Central time, Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meThe fight is not worth the time.Thank you Regards, [redacted] ?
This is in reference to the follcomplaint we received on December from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was originally assigned an ID number of [redacted] Our research has shown that, on November 2016, a Navy Federal representative attempted to place a stop payment on a bill pay transaction to the City of Greensboro, North Carolina as requested by Ms [redacted] Unfortunately, the City of Greensboro, North Carolina is a “non-reversible” biller: once a debit has been processed, it cannot be recalledThe payment to the City of Greensboro, North Carolina was processed on October; therefore, on November, the payment could not be stoppedSince the bill was paid, Ms [redacted] is responsible for the $in question None of the four recurring payments that were set up for Ms [redacted] on October were deemed to be unauthorized
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although Navy Federal has provided the contact info of the attorney in this matter, this does not change the fact that I was damaged during this incident, and further suffered losses to the inadequacy of Navy's responses until they were forced to make a responseFurther, I am now further forced to pay for Navy's inadequacies and inappropriate behavior by now paying my attorney further to negotiate a resolution which could of been handled in any time during the past two plus yearsFurther, Navy is insinuating that I have "defaulted", I did not default on this loan, it was part of a legal bankruptcy process, wherein the court found in my favor, and I was afforded the protections of the US Bankruptcy codeNavy has consistently disregarded my concerns and communications, has damaged me, and has repetitively disregarded the protections afforded to me under the bankruptcy code and the FCRAI find it very distasteful that Navy cannot step up and admit that they have not handled this appropriately (let alone most likely in an illegal manner) and further continue to color the situation in such a manner that makes me sound like an irresponsible consumer who has just defaulted on a loan and they are really just the victims of an angry person that doesn't pay their billsI was an excellent customer to Navy until I had a catastrophic business failure, that was no fault of my ownNavy has clearly constructed a culture which "kicks you while you are down" and deals inadequately and improperly with consumers, who for whatever reason cannot meet their obligations, or are afforded the protections of the bankruptcy codeI don't think this an isolated incident according to various other complaints, which I have observed, which are in what seems very similar situations Regards, [redacted]
This is in reference to a follcomplaint, ID number [redacted] , submitted by Navy Federal member, [redacted] Navy Federal has addressed [redacted] ’s concern in our previous responses to his Revdex.com complaint on and February As no new information has been provided by our member, our position in this matter remains unchanged
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is still not acceptableEven during the investigation of my complaint, the banks did not update their notes in the system to reflect conversations that were held between the CSR,or, security and between myselfFor example, I was advised by a customer service rep and security personell that the funds would be available 12/28/The next day, still no moneyWhen I asked the team member to reflect back on notes-conveniently the CSR or Security did not document the system to reflect them telling me that funds would be available on the 28thFurthermore, funds were verified prior to the release date by Navy FCU staffTheir apologies means nothing to me when my families holiday was destroyedI am on the verge of making this a larger issue and more publicNavy FCU can pack their apologies and send them on a one way trip, I am not accepting an apology after having to wait over weeks for a 1,checkI was treated like a suspect criminal each time I called to check on my money that I earned and I will never forget thatNavy FCU needs to show sorry because their words mean s [redacted] And the audacity to send a message after this inconvenience through a mutualVP had the option to call me, or even write a letterI don't even want to deal with the VP of Security- who is he? Is he responsible for training his members to fix up notes in the credit union's favor? Is he responsible for the "World Class" Customer Service of Navy FCU? My sister has upward of 60k in her accounts with Navy FCU, she is closing them out due to how I was treated- she was involved in a convo between a Sup and myself in which the supervisor failed to advise why a flag was placed on my account in the first placeGuess what, the conversation was not notedBut I absolutely reject Navy FCU resolution which is nothing Regards, [redacted] ***
The following references the complaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was assigned an ID number of [redacted] .Navy Federal has reviewed our member’s concerns.? We have confirmed that three fraudulent debits of $125.00, $and $were paid from [redacted] ’s joint checking account on August 2014.? We have therefore made a provisional credit of $to the account.? In addition, we have notified [redacted] as to the credit.? Although our member was initially? provided with incorrect information concerning a time limitation for reporting such transactions, we confirm that there is no time limit for reporting forgeries or fraudulent activity.Should [redacted] have additional concerns, she may call Priscilla L***, Assistant Supervisor, Card Fraud Recovery, at ###-###-####, extension ***, between 6:a.mand 2:p.m., Central time, weekdays
The following is in response to the complaint we received on August from the BetterBusiness Bureau on behalf of [redacted] The complaint was assigned an ID numberof [redacted] .Steve T***, Assistant Vice President, Collections, contacted [redacted] on 24September Upon receiving a Power of Attorney from [redacted] , they went overseveral options to repay the loan or settle the loan in full [redacted] chose to refinance theloan with payments she and her husband could afford.If [redacted] has additional questions, she may contact MrT [redacted] by calling [redacted] between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday.?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:i requested Navy Federal to provide me with the exact account numbers on all my lines before they sold the debt to [redacted] Please send me account details on all my lines so my attorney can review them since this is no longer an investigation I request them with in seven daysRegards, [redacted]
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2015, submitted by our member, [redacted] We have thoroughly researched our member’s concernsPeter K***, Unit Supervisor, Collateral Control, spoke to Petty Officer [redacted] by telephone on DecemberNavy Federal received an electronic title for the vehicle on November which accurately shows Navy Federal as lien holderThe Annual Percentage Rate for the loan remains at the original rate of 5.89% If Petty Officer [redacted] has any questions, he may contact Therisa A***, Section Supervisor, Collateral Control, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on September from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] We have thoroughly researched [redacted] ’s concern regarding the restrictions on her accounts After receiving suspicious phone calls, an alert was places to secure our member’s accounts from potential unauthorized activityIn order to remove the alert, she needs to visit a branch office or make her request in writing via mail, fax or scanned letter through her online account access If [redacted] makes her request in writing, she must provide a copy of a valid government issued photo ID If [redacted] has further questions, she should contact Kyla S***, Resolution Specialist, at ###-###-####, extension ***, between the hours of 6:a.mand 3:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I reject the determination from NFCU for the following reasons: 1) The "investigation" took less than one business day which means no investigating could have occurred of multiple businesses2) Several messages were not left, message a week and three supervisor conversations later (documents can be provided)3) The spending pattern is definitely out of character for the history of the account as are the establishments 4) Several times I stated to the customer service representatives that I had an active police report case number for the theft5) My surname is hyphenated hence per social security I can use a combination or just [redacted] which is preferred Regards, [redacted]
The following is in response to the complaint we received on August from the Revdex.com on behalf of [redacted] ** *** Corey W [redacted] , Supervisor, Equity Lending, spoke with our member regarding his concerns on August Weregret any frustration our member may have experienced regarding the response time of our processor The processor involved in our member’s case has been counseled on the importance of returning member calls promptly.We understand the inconvenience and cost involved with obtaining a roof certification, but we need to be assured that the roof is sound prior to making the loan since our member stated that he does not intend on using the loan proceeds to repair or replace the roof Otherwise we could move forward with his loan and pay the roofer directly once the work is completedAnother requirement for the loan was to have a lead paint inspection done Since our member has already completed a lead paint test and has confirmed its presence, a new test is not needed However, the lead paint must be remediated Once we have the report from the inspector stating that all traces of lead paint have been removed, we can release the funds needed to pay the remediation company.Follquestions should be directed to *** [redacted] by calling ###-###-#### between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:I called Navy Federal Credit Union and reported the card as lost back in June of ? I received a new card a week later, tried to activate it and was told the account was frozen due to suspicious activity? I was also told I needed to go to a Branch to reestablish my identity? I live upstate NY where no Navy Credit Union exists? I traveled on military duty in July of to Jacksonville FL? At that time I found a Navy Branch and reestablish my identity? My new card was finally activated and good to use? Finally in September of 2016, I called Navy to make a Credit Card payment? I was told I needed to find a Branch and reestablish my identity? ? I'm confused as to why I need to reestablish my identity so much and why I can not make a payment to my credit card? I recently telephoned Navy and made my credit card payment over the phone using my checking account? However my account is currently frozen due to "suspicious activity"Regards, [redacted] ?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Yes there was a hold placed on my account, I know thatThe complaint is because there was a hold placed on my account without my knowledgeI did not receive notification of this act, not a text, phone call or any other method was used to notify meI had to find out that it was on hold at a gas station where I could not purchase gasI also missed a mortgage payment because I couldnt access my account Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I received the loan check finally on 7/18/dated 5/25/The loan documents states a payment is due on 7/22/not even days after the loan check was received Regards, [redacted]
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2015, submitted by our member, [redacted] .We have researched the concerns presented in our member’s complaint Our records indicate that [redacted] combined and refinanced her [redacted] loan on November in the amount of $20,281.82, with monthly payments of $ The interest rate on her loan is 12.09%, which accrues at $per day Our records also indicate that she requested and received three extensions since the date of the refinance, in an attempt to assist our member in meeting her financial commitments [redacted] asks why her loan balance is not reducing more quickly As mentioned previously, interest is compounded daily on her loan at a rate of $per day In a typical 30-day month, [redacted] pays $worth of interest With a monthly payment of $352.40, $is applied to interest and $is applied to her principal balance This does not include late fees of $assessed if [redacted] ’s loan falls days past due Our records indicate, through the life of this loan, a total of $in late fees have been applied We would welcome any opportunity to assist [redacted] in this matter In a show of good faith and our willingness to assist [redacted] in this matter, we have waived $in interest from her loan Due to the Cease and Desist she requested on her loan, we are unable to contact her directly via telephone However, if she would like to discuss her loan and possible options Navy Federal has to offer, we encourage her to contact Steve T***, Assistant Vice President, ConsumerLoan Collections, directly at ###-###-#### MrT [redacted] can be reached between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I HAVE in fact provided NUMEROUS documents to verify my identity I have also attempted to call the person listed in the first response to no avail I have quite literally called times but only reach voicemail I have had NO PHONE CALLS, NO TEXTS, NO EMAILS from NF and I would like proof that they have attempted to reach me I am quite certain this is just what they are supposed to say so they can pass the buck I have tried to call and get information but of course not a single person can answer even the simplest question I am looking into the ramifications and legalities of issuing a check such as they did to then not pay it when it came through the banking system I am quite certain there are some legal issues at stake I am out my car, my credit and my emotional distress from this entire HORRIBLE ordeal with these yahoos! I want my complaint posted publicly so others won't be scammed by these people What they are doing is criminal! Regards, Rob Smith
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2016, submitted by our member, [redacted] *** We have thoroughly researched the concerns presented in our member’s complaintOur records show that Mrs***’s October and November online membership applications pended due to additional information that was requiredAs a result, a detailed request was sent to the e-mail address provided by the applicant to verify the information required to establish her membershipRegretfully, Mrs [redacted] was unable to provide the necessary membership eligibility documentation and as a result, requested to close the accounts in January On November 2016, Mrs [redacted] reapplied using a paper membership applicationAdditional information was requested to verify her eligibility and on December 2016, she provided the requested eligibility documentation and her Navy Federal membership was establishedNavy Federal strives to provide efficient, accurate, and responsive service to our members at all times, and we regret any frustration our member experienced If Mrs [redacted] has any questions, she may contact Pamela Guzman, Supervisor, Membership, at ###-###-####, extension ***
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on May 2016, submitted by our member, [redacted] ***? We have thoroughly researched the concerns presented in our member’s complaint regarding her fraud claim for Navy Federal Platinum [redacted] credit card number ending in ***? After a thorough investigation, we concluded that no unauthorized use of [redacted] ***’ credit card occurred.? Therefore, we denied her fraud claim.? On May, a Credit Card Claim Denial letter was sent to her address on record.? [redacted] returned our May voice message on May and was informed of the reasons why we were unable to honor her claim.? With no new information to counter our findings, our determination remains the same ? If [redacted] has any questions, she may contact Justin L [redacted] , Card Fraud Prevention Recovery Specialist, at ###-###-####, extension ***, between the hours of 7:a.mto 3:p.m., Central time, Monday through Friday
[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is unsatisfactory to meThe fight is not worth the time.Thank you Regards, [redacted] ?
Thanks for everything Navy Federal said that they would contact me in writing soon I will communicate directly them going forward
This is in reference to the follcomplaint we received on December from the Revdex.com on behalf of Navy Federal member [redacted] * [redacted] The complaint was originally assigned an ID number of [redacted] Our research has shown that, on November 2016, a Navy Federal representative attempted to place a stop payment on a bill pay transaction to the City of Greensboro, North Carolina as requested by Ms [redacted] Unfortunately, the City of Greensboro, North Carolina is a “non-reversible” biller: once a debit has been processed, it cannot be recalledThe payment to the City of Greensboro, North Carolina was processed on October; therefore, on November, the payment could not be stoppedSince the bill was paid, Ms [redacted] is responsible for the $in question None of the four recurring payments that were set up for Ms [redacted] on October were deemed to be unauthorized
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: Although Navy Federal has provided the contact info of the attorney in this matter, this does not change the fact that I was damaged during this incident, and further suffered losses to the inadequacy of Navy's responses until they were forced to make a responseFurther, I am now further forced to pay for Navy's inadequacies and inappropriate behavior by now paying my attorney further to negotiate a resolution which could of been handled in any time during the past two plus yearsFurther, Navy is insinuating that I have "defaulted", I did not default on this loan, it was part of a legal bankruptcy process, wherein the court found in my favor, and I was afforded the protections of the US Bankruptcy codeNavy has consistently disregarded my concerns and communications, has damaged me, and has repetitively disregarded the protections afforded to me under the bankruptcy code and the FCRAI find it very distasteful that Navy cannot step up and admit that they have not handled this appropriately (let alone most likely in an illegal manner) and further continue to color the situation in such a manner that makes me sound like an irresponsible consumer who has just defaulted on a loan and they are really just the victims of an angry person that doesn't pay their billsI was an excellent customer to Navy until I had a catastrophic business failure, that was no fault of my ownNavy has clearly constructed a culture which "kicks you while you are down" and deals inadequately and improperly with consumers, who for whatever reason cannot meet their obligations, or are afforded the protections of the bankruptcy codeI don't think this an isolated incident according to various other complaints, which I have observed, which are in what seems very similar situations Regards, [redacted]
This is in reference to a follcomplaint, ID number [redacted] , submitted by Navy Federal member, [redacted] Navy Federal has addressed [redacted] ’s concern in our previous responses to his Revdex.com complaint on and February As no new information has been provided by our member, our position in this matter remains unchanged
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: This is still not acceptableEven during the investigation of my complaint, the banks did not update their notes in the system to reflect conversations that were held between the CSR,or, security and between myselfFor example, I was advised by a customer service rep and security personell that the funds would be available 12/28/The next day, still no moneyWhen I asked the team member to reflect back on notes-conveniently the CSR or Security did not document the system to reflect them telling me that funds would be available on the 28thFurthermore, funds were verified prior to the release date by Navy FCU staffTheir apologies means nothing to me when my families holiday was destroyedI am on the verge of making this a larger issue and more publicNavy FCU can pack their apologies and send them on a one way trip, I am not accepting an apology after having to wait over weeks for a 1,checkI was treated like a suspect criminal each time I called to check on my money that I earned and I will never forget thatNavy FCU needs to show sorry because their words mean s [redacted] And the audacity to send a message after this inconvenience through a mutualVP had the option to call me, or even write a letterI don't even want to deal with the VP of Security- who is he? Is he responsible for training his members to fix up notes in the credit union's favor? Is he responsible for the "World Class" Customer Service of Navy FCU? My sister has upward of 60k in her accounts with Navy FCU, she is closing them out due to how I was treated- she was involved in a convo between a Sup and myself in which the supervisor failed to advise why a flag was placed on my account in the first placeGuess what, the conversation was not notedBut I absolutely reject Navy FCU resolution which is nothing Regards, [redacted] ***
The following references the complaint we received on August from the Revdex.com on behalf of Navy Federal member [redacted] .? The complaint was assigned an ID number of [redacted] .Navy Federal has reviewed our member’s concerns.? We have confirmed that three fraudulent debits of $125.00, $and $were paid from [redacted] ’s joint checking account on August 2014.? We have therefore made a provisional credit of $to the account.? In addition, we have notified [redacted] as to the credit.? Although our member was initially? provided with incorrect information concerning a time limitation for reporting such transactions, we confirm that there is no time limit for reporting forgeries or fraudulent activity.Should [redacted] have additional concerns, she may call Priscilla L***, Assistant Supervisor, Card Fraud Recovery, at ###-###-####, extension ***, between 6:a.mand 2:p.m., Central time, weekdays
The following is in response to the complaint we received on August from the BetterBusiness Bureau on behalf of [redacted] The complaint was assigned an ID numberof [redacted] .Steve T***, Assistant Vice President, Collections, contacted [redacted] on 24September Upon receiving a Power of Attorney from [redacted] , they went overseveral options to repay the loan or settle the loan in full [redacted] chose to refinance theloan with payments she and her husband could afford.If [redacted] has additional questions, she may contact MrT [redacted] by calling [redacted] between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday.?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:i requested Navy Federal to provide me with the exact account numbers on all my lines before they sold the debt to [redacted] Please send me account details on all my lines so my attorney can review them since this is no longer an investigation I request them with in seven daysRegards, [redacted]
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on December 2015, submitted by our member, [redacted] We have thoroughly researched our member’s concernsPeter K***, Unit Supervisor, Collateral Control, spoke to Petty Officer [redacted] by telephone on DecemberNavy Federal received an electronic title for the vehicle on November which accurately shows Navy Federal as lien holderThe Annual Percentage Rate for the loan remains at the original rate of 5.89% If Petty Officer [redacted] has any questions, he may contact Therisa A***, Section Supervisor, Collateral Control, at ###-###-####, extension ***, between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
The following references the complaint we received on September from the Revdex.com on behalf of Navy Federal member [redacted] The complaint was assigned an ID number of [redacted] We have thoroughly researched [redacted] ’s concern regarding the restrictions on her accounts After receiving suspicious phone calls, an alert was places to secure our member’s accounts from potential unauthorized activityIn order to remove the alert, she needs to visit a branch office or make her request in writing via mail, fax or scanned letter through her online account access If [redacted] makes her request in writing, she must provide a copy of a valid government issued photo ID If [redacted] has further questions, she should contact Kyla S***, Resolution Specialist, at ###-###-####, extension ***, between the hours of 6:a.mand 3:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I reject the determination from NFCU for the following reasons: 1) The "investigation" took less than one business day which means no investigating could have occurred of multiple businesses2) Several messages were not left, message a week and three supervisor conversations later (documents can be provided)3) The spending pattern is definitely out of character for the history of the account as are the establishments 4) Several times I stated to the customer service representatives that I had an active police report case number for the theft5) My surname is hyphenated hence per social security I can use a combination or just [redacted] which is preferred Regards, [redacted]
The following is in response to the complaint we received on August from the Revdex.com on behalf of [redacted] ** *** Corey W [redacted] , Supervisor, Equity Lending, spoke with our member regarding his concerns on August Weregret any frustration our member may have experienced regarding the response time of our processor The processor involved in our member’s case has been counseled on the importance of returning member calls promptly.We understand the inconvenience and cost involved with obtaining a roof certification, but we need to be assured that the roof is sound prior to making the loan since our member stated that he does not intend on using the loan proceeds to repair or replace the roof Otherwise we could move forward with his loan and pay the roofer directly once the work is completedAnother requirement for the loan was to have a lead paint inspection done Since our member has already completed a lead paint test and has confirmed its presence, a new test is not needed However, the lead paint must be remediated Once we have the report from the inspector stating that all traces of lead paint have been removed, we can release the funds needed to pay the remediation company.Follquestions should be directed to *** [redacted] by calling ###-###-#### between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] ? Complaint: [redacted] I am rejecting this response because:I called Navy Federal Credit Union and reported the card as lost back in June of ? I received a new card a week later, tried to activate it and was told the account was frozen due to suspicious activity? I was also told I needed to go to a Branch to reestablish my identity? I live upstate NY where no Navy Credit Union exists? I traveled on military duty in July of to Jacksonville FL? At that time I found a Navy Branch and reestablish my identity? My new card was finally activated and good to use? Finally in September of 2016, I called Navy to make a Credit Card payment? I was told I needed to find a Branch and reestablish my identity? ? I'm confused as to why I need to reestablish my identity so much and why I can not make a payment to my credit card? I recently telephoned Navy and made my credit card payment over the phone using my checking account? However my account is currently frozen due to "suspicious activity"Regards, [redacted] ?
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Yes there was a hold placed on my account, I know thatThe complaint is because there was a hold placed on my account without my knowledgeI did not receive notification of this act, not a text, phone call or any other method was used to notify meI had to find out that it was on hold at a gas station where I could not purchase gasI also missed a mortgage payment because I couldnt access my account Regards, [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I received the loan check finally on 7/18/dated 5/25/The loan documents states a payment is due on 7/22/not even days after the loan check was received Regards, [redacted]
This is in reference to complaint ID number [redacted] , which was received by Navy Federal on July 2015, submitted by our member, [redacted] .We have researched the concerns presented in our member’s complaint Our records indicate that [redacted] combined and refinanced her [redacted] loan on November in the amount of $20,281.82, with monthly payments of $ The interest rate on her loan is 12.09%, which accrues at $per day Our records also indicate that she requested and received three extensions since the date of the refinance, in an attempt to assist our member in meeting her financial commitments [redacted] asks why her loan balance is not reducing more quickly As mentioned previously, interest is compounded daily on her loan at a rate of $per day In a typical 30-day month, [redacted] pays $worth of interest With a monthly payment of $352.40, $is applied to interest and $is applied to her principal balance This does not include late fees of $assessed if [redacted] ’s loan falls days past due Our records indicate, through the life of this loan, a total of $in late fees have been applied We would welcome any opportunity to assist [redacted] in this matter In a show of good faith and our willingness to assist [redacted] in this matter, we have waived $in interest from her loan Due to the Cease and Desist she requested on her loan, we are unable to contact her directly via telephone However, if she would like to discuss her loan and possible options Navy Federal has to offer, we encourage her to contact Steve T***, Assistant Vice President, ConsumerLoan Collections, directly at ###-###-#### MrT [redacted] can be reached between the hours of 8:a.mand 4:p.m., Eastern time, Monday through Friday
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I HAVE in fact provided NUMEROUS documents to verify my identity I have also attempted to call the person listed in the first response to no avail I have quite literally called times but only reach voicemail I have had NO PHONE CALLS, NO TEXTS, NO EMAILS from NF and I would like proof that they have attempted to reach me I am quite certain this is just what they are supposed to say so they can pass the buck I have tried to call and get information but of course not a single person can answer even the simplest question I am looking into the ramifications and legalities of issuing a check such as they did to then not pay it when it came through the banking system I am quite certain there are some legal issues at stake I am out my car, my credit and my emotional distress from this entire HORRIBLE ordeal with these yahoos! I want my complaint posted publicly so others won't be scammed by these people What they are doing is criminal! Regards, Rob Smith