Timothy Hockney

I entered the wrong amount for the work being completed.  Instead of thepurchase price being $142,00.00, it should be $14,200.00.

This is in response to Complaint ID # [redacted]. Ms. [redacted] came to the location 2-3 times in order to purchase a home office. The Store Manager, Leo H[redacted], was the sales associate, and after some subtle changes, Ms. [redacted] decided on a "L" unit with hutch and an additional storage cabinet. Ms....

[redacted] paid for "delivery and installation" of the unit, scheduled @ noon 2/24/16. Because of the torrential down pour that day, we decided to assemble the unit at Ms. [redacted]'s home, otherwise the unit, assembled, would be subjected to rain...not good. She agreed to allow Leo to assemble it at the house. She actually brought in a chair and sat down in the same room to watch/supervise? When Leo plugged in the battery charger for the drill, her response was "so you're going to use my electricity, too?" In the process of assembling the unit Leo stepped on one for the pieces......... This is COMMON PRACTICE! WE STEP ON PIECES ALL THE TIME! At this point Ms. [redacted] told Leo she didn't want the unit, to box it up ant take it back to the location and issue her a refund. Leo removed the furniture and we consented to a refund of $1638. Office Furniture Warehouse issues refunds within a 30 day period. Ms. [redacted] sent an e-mail week of 3/7/16 asking the status of her refund. Via e-mail I stated that it would be sent certified check, week of 3/14/16, could you please verify the correct address and I would need your full first name for the check and our records. We only had "Ms. [redacted]." Her response "D. is sufficient." In turn, my response was "not for my bank and our records." Today, 3/16/16, Ms. [redacted] decided to be forthcoming with her first name "Dawn" via e-mail but she was "going to check with the Federal Government."????. The certified refund check for $1638 was mail to Ms. [redacted] today 3/16/16.I have been in retail sales for 30 years, 10 years owning this business. I believe this is the first Revdex.com letter/complaint ever for Office Furniture Warehouse.  I was extremely proud of Leo (and myself), for how the Ms. [redacted] situation was handled.......professional and with the utmost courtesy. Because I have to tell you in 30 years, I have rarely had to deal with someone as rude, condescending, obnoxious, and utterly miserable as Dawn [redacted]. We BOTH BIT OUR TONGUES DEALING WITH HER! If you are a miserable person........that your your issue. But when you constantly and consistently project that misery into everything you do and on to everyone you come in contact with, then that is another issue. I guess I should feel sorry for Ms. Dawn [redacted].........but I don't! God gives you one chance at life and "free will" on how you to live it. Good Ridance!!!!All in all, the check was sent 3/16/16 and should be received by 3/19/16. If not received in due time, I can be contacted @ 317-213-5535 or [email protected] you,DAVID O. N[redacted]     OWNER     OFFICE FURNITURE WAREHOUSE