Timothy L. Sweatman, D. D. S.

Review: My husband went to Dr. [redacted] for a root canal in late February 2012. We were required to pay approx 20% of the estimated charge up front before any service was done. Then insurance paid March 28, 2012 leaving us with a credit balance of 45.14. Have contacted Dr. [redacted]'s office once in person around May 23rd. Was told refund would be sent the next week. About 3 weeks later after still receiving no refund called them and left a message. Still no refund. Very surprised as his work was great....no complaints there. Very disappointed that they have chosen not to send this credit to us.Desired Settlement: $45.14 refund owed. If I was the dentist I would charge my patients interest on accounts over 90 days. Perhaps he should pay us interest .

Business

Response:

July 2,2012 RE: 9096139

To Whom It May Concern:

We received a letter from EBB today and was not aware that the patient did not receive the refund that was sent out on 5/31/2012 for 45.14. I did talk to the patient's wi fe around, May 23rd and told her that I would get the information printed out for Dr, and we would send out the refund when Dr. writes out patient refunds the following week. I did receive a message from, the patient tile day we sent the refund. We had it in the mail and that was the last I heard . His insurance paid in April. We had been on vacation when the insurance paid and we combined the refunds with May refunds. Dr, would not hold a refund from a patient. I forwarded a copy of the refund check that lie made out on 5/31/2012 and will have Dr, look into if it has cleared. If not we will reissue a new refund asa,p. Dr, is really good about making sure we have our refunds out per month. Sorry that there has been some confusion.

Office assistant to Dr. [redacted]

See reverse side for credit card payment

07/02/2012 12:35

My husband went to Dr. [redacted] for a root canal in late February 2012. We were required to pay approx 20% of the estimated charge up front before any service was done. Then insurance paid March 28, 2012 leaving us with a credit balance of 45.14. Have contacted Dr. [redacted]'s office once in person around May 23rd. Was told refund would be sent the next week. About 3 weeks later after still receiving no refund called them and left a message. Still no refund. Very surprised as his work was great....no complaints there. Very disappointed that they have chosen not to send this credit to us.