Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I agree that Mr [redacted] did briefly discuss with me about trading my car at fair trade value and yes he did offer to provide me the telephone number for AutoCheck However, I went to the [redacted] location later that afternoon and spoke directly with the manager *** Firstly, [redacted] acknowledge that [redacted] had not contacted him about what and why I would be coming in Secondly, after [redacted] reviewed some numbers in the system comparing with my then payoff, said he didnt know how I could trade out the car without a down payment [redacted] was to have a discussion with [redacted] the next morning on 7/and contact me, because as I told [redacted] I was not there to purchase another vehicle that required I spend more money, but I wanted to know how Automax was going to rectify the issue I never received that phone call Since then I have made attempts to contact [redacted] on 7/and 7/9, left name and number with no response In regards to Autocheck, I have contacted them directly both phone and email Because of confidentiality, they could not disclose the date they would have begin to report the accident to me directly I do not feel that Autocheck is my issue
I have spoken with the MrsKing in reference to this complaintWe pulled an Auto check at the time of saleIt was cleanSometime after the sale Auto check reported an accident that occurred several months before we sold the vehicleI told Mrs [redacted] that I would help her contact Auto checkI also told her I would trade her out of her vehicle and give her fair market value for her tradeMrs [redacted] has a problem with Auto Check, we gave her the information that Auto check gave usPlease let me know if I can be of any further assistance [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This matter was brought to [redacted] , and [redacted] attention I am still waiting on phone calls from all these men They refused to do anything It was a safety issue with the roaring and grinding sound Their shop even admitted it needed a wheel hub replaced They had the chance and would not correct it at their shop In fact, their shop said it needed repair and [redacted] in [redacted] would not let them fix it I have the voicemail saved that told me my car was being fixed and nothing was done I'll accept dollars to cover two front tires and an alignment or take them to court, picket the business and take this to the media We were done wrong We also have not received our tag yet I will also the lenders and file a complaint as well for shady business practices Also, they stole my money I was told to put gas in a test car and never gave it back This was dollars and to a disabled person a lot of money Regards, [redacted]
[redacted] came into our [redacted] location and selected a vehicle to purchaseDuring the funding process it was discovered that the vehicle had announced unibody damageWe notified the customerCustomer's husband came in and stated that all his wife wanted was a Dodge Dart with low milesWe located another Vehicle at their requestOnce we located the new vehicle customer called and stated that the bank had referred her to a new car dealership and she had purchased a vehicle thereCustomers down payment was paid by check and per our check policy will be refunded days after deposited to allow time to clear bankVehicle was returned to auction and will not be sold by AutomaxThank you for your assistance in this mannerIf you have any further questions please fill free to contact me at [redacted] [redacted] General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I agree that Mr [redacted] did briefly discuss with me about trading my car at fair trade value and yes he did offer to provide me the telephone number for AutoCheck However, I went to the [redacted] location later that afternoon and spoke directly with the manager *** Firstly, [redacted] acknowledge that [redacted] had not contacted him about what and why I would be coming in Secondly, after [redacted] reviewed some numbers in the system comparing with my then payoff, said he didnt know how I could trade out the car without a down payment [redacted] was to have a discussion with [redacted] the next morning on 7/and contact me, because as I told [redacted] I was not there to purchase another vehicle that required I spend more money, but I wanted to know how Automax was going to rectify the issue I never received that phone call Since then I have made attempts to contact [redacted] on 7/and 7/9, left name and number with no response In regards to Autocheck, I have contacted them directly both phone and email Because of confidentiality, they could not disclose the date they would have begin to report the accident to me directly I do not feel that Autocheck is my issue
I have spoken with the MrsKing in reference to this complaintWe pulled an Auto check at the time of saleIt was cleanSometime after the sale Auto check reported an accident that occurred several months before we sold the vehicleI told Mrs [redacted] that I would help her contact Auto checkI also told her I would trade her out of her vehicle and give her fair market value for her tradeMrs [redacted] has a problem with Auto Check, we gave her the information that Auto check gave usPlease let me know if I can be of any further assistance [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint This matter was brought to [redacted] , and [redacted] attention I am still waiting on phone calls from all these men They refused to do anything It was a safety issue with the roaring and grinding sound Their shop even admitted it needed a wheel hub replaced They had the chance and would not correct it at their shop In fact, their shop said it needed repair and [redacted] in [redacted] would not let them fix it I have the voicemail saved that told me my car was being fixed and nothing was done I'll accept dollars to cover two front tires and an alignment or take them to court, picket the business and take this to the media We were done wrong We also have not received our tag yet I will also the lenders and file a complaint as well for shady business practices Also, they stole my money I was told to put gas in a test car and never gave it back This was dollars and to a disabled person a lot of money Regards, [redacted]
Please have customer return to the Greenville location in order to attempt to resolve the trade
[redacted] came into our [redacted] location and selected a vehicle to purchaseDuring the funding process it was discovered that the vehicle had announced unibody damageWe notified the customerCustomer's husband came in and stated that all his wife wanted was a Dodge Dart with low milesWe located another Vehicle at their requestOnce we located the new vehicle customer called and stated that the bank had referred her to a new car dealership and she had purchased a vehicle thereCustomers down payment was paid by check and per our check policy will be refunded days after deposited to allow time to clear bankVehicle was returned to auction and will not be sold by AutomaxThank you for your assistance in this mannerIf you have any further questions please fill free to contact me at [redacted] [redacted] General Manager