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Timothy Schaffer Roofing & Siding, Inc.

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Timothy Schaffer Roofing & Siding, Inc. Reviews (1)

Review: Mr. Schaffer was hired to replace my entire roof, the drip edge, the fascia and gutters both front and back, replace rotten wood above my master bedroom

windows and install a solar light in the roof. After many months of waiting for return phone calls and then no one showing up when they were supposed to, the workmen did arrive and do the work. They were paid immediately and in full. However, I discovered within a month of the work being completed, when it would rain my bedroom ceiling would become very wet and the drywall started coming down. Mr Schaffer sent out a worker to fix the leak, but the next rain it happened again. I hired a drywall contractor to remove the wet and damaged drywall and waited for the next rain. Sure enough, the roof leaked to the point where I have to keep a bucket under the drip. Mr. Shaffer came out himself and caulked above the window, but the leak continues, and I cannot have the drywall replaced in the bedroom until the leak is fixed. Mr. Schaffer was originally responding to my phone calls, but has stopped returning my phone calls and, therefore, I've not even been able to inform him about other problems that have since risen. After looking at the contract, I discovered the drip edge he was paid to replace was never done at all. And in the front of the house where the gutter meets the roof, there is a large gap. I have done landscaping underneath there placing a raised flowerbed and a tree, and when it rains the water leaks between the gutter and roof and washes away the soil and leaves a large hole in my flower bed. There are also nails popping in areas where they are supposed to be holding down the flashing which causes the flashing to pull away from the roof. The day the work was completed I pointed out to the workers that the shingles in between the two bedroom windows were cupping and that made it vulnerable to allowing water to seep in there. I was told that the shingles would relax and flatten out once the warm weather arrived. It's been 90 degrees outside and the shingles are still cupping.Desired Settlement: I would like the drip edge replaced like it was supposed to be done. He says he can't find the matching color. Then find the closest matching color. I also want the shingles put in properly so there is not a gap to allow the water to run in between the gutter and roof, causing damage to the landscaping below. I especially want the leak above the bedroom window fixed permanently and not just by putting a band-aid over it with caulk which will only hold up for so long and cause it to leak again in the future. I want the nails sealed so they will not pop and allow the flashing to pull away from the roof which again leaves it vulnerable to future leaks, and I would like Mr. Shaffer to pay for the drywall contractor whom I have to pay to replace the drywall in the bedroom which is ruined because of the leak in the ceiling. And I would like the shingles in the front that are not placed properly and, therefore, cupping, to be redone in a proper fashion. I have no problem with the solar light. It seems to be holding up fine.

Business

Response:

Please see attached

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I must have missed the letter sent to me from the business [redacted] Schaffer Roofing regarding my complaint, however, I would like to advise you that the owner of the business did call me immediately after you forwarded my letter to them, and advised me they would be out the following day to fix each problem I mentioned. I am very pleased to say he did keep his word and the next day he and his men showed up at my home and corrected everything to perfection. I am very happy with the results and would like to thank the Revdex.com for getting involved in this matter on my behalf.

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Description: Roofing Contractors

Address: PO Box 64663, Souderton, Pennsylvania, United States, 18964-0663

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