Timothy Toye & Assoc

Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ The house was fully operable & in clean condition prior to the tenant's move-inThe only thing that was incomplete was a piece of carpet padding that needed to be put in one of the bedroom's closetsThe tenants were made aware of this minor work that needed to be done & agreed to let it be doneThe parts underneath the sink were parts left from a previous repair that had been done prior to the tenants moving inThe yard was cleaned prior to the tenant's moving in; the house sits on a small lot that backs a large forested area that the owner is not responsible for maintainingFurthermore, the moinspection that the tenants completed upon moindicates that the house & yard was clean at time of mo(please see attachment)The interior doors had all been replaced prior to the tenant's move-in, now that the doors have been replaced again (as stated in their complaint) none of the doors are able to open or close properly The tenant's lease began 8/1/because the property was moreadyIf a tenant wants to physically moafter the lease start date, that is their choice The windows are double pane and in areas that get cold, window condensation is a occurrenceIt is the tenant's responsibility to ensure the windows & window sills be kept dry & clean on a regular basis, the Mold & Ventilation Addendum clearly states this & a copy can be produced upon requestThe first written request we received for this issue was on 10/12/& when the insurance adjuster inspected the property on 10/15/he came to the same conclusion; condensation was the cause Regarding the Valley Fire, we did receive a letter from the tenants on 10/12/with some requests and recommendations after the fire, which we promptly forwarded to the ownersThe owners were quick to report the information to their insurance & an adjuster inspected the house 10/15/Shortly thereafter we received a letter from the insurance company dated 10/16/that denied the claimWe were also present at the inspection & saw no signs of soot or smoke damages, there was no smell present eitherThe owner's decision to sell the property had no correlation to the Valley Fire, tenants were served the proper notices regarding the sale of the propertyWhen the tenants were originally notified about the house being listed for sale they had verbally expressed relief due to family illnesses & their desire to break the lease in order to move out of state The tenant's final move-out inspection was scheduled for 12/18/at 11:00AM, at that time the house was not ready for final move-out inspectionWe returned Monday to complete the final move-out inspection and the property was still not complete, there were items left in the house, cleaning that still needed to be done, items left in the yard, general yard cleaning that needed to be done (leaves & debris), items left in storage unit, garbage left in the street making the road inaccessible to traffic, etc(a copy of the move-out inspection & photographs can be supplied upon request)When the tenants were notified, they requested an opportunity to rectify the issues themselvesOn 12/28/the tenant's father (cosigner of lease) called requesting a copy of the move-out inspection be emailed to him in order to coordinate the work to be doneWe emailed a copy & let him know that the work would need to be completed by 12/31/or we would need to start scheduling the workThat was the last contact we had from the tenants & considered the lease to be terminated as of 12/31/15, from then we have days to provide a statement & invoices for any deductions from the tenant's security deposit

Initial Business Response /* (1000, 5, 2016/01/20) */
The house was fully operable & in clean condition prior to the tenant's move-in. The only thing that was incomplete was a piece of carpet padding that needed to be put in one of the bedroom's closets. The tenants were made aware of this minor...

work that needed to be done & agreed to let it be done. The parts underneath the sink were parts left from a previous repair that had been done prior to the tenants moving in. The yard was cleaned prior to the tenant's moving in; the house sits on a small lot that backs a large forested area that the owner is not responsible for maintaining. Furthermore, the move-in inspection that the tenants completed upon move-in indicates that the house & yard was clean at time of move-in (please see attachment). The interior doors had all been replaced prior to the tenant's move-in, now that the doors have been replaced again (as stated in their complaint) none of the doors are able to open or close properly.
The tenant's lease began 8/1/14 because the property was move-in ready. If a tenant wants to physically move-in after the lease start date, that is their choice.
The windows are double pane and in areas that get cold, window condensation is a normal occurrence. It is the tenant's responsibility to ensure the windows & window sills be kept dry & clean on a regular basis, the Mold & Ventilation Addendum clearly states this & a copy can be produced upon request. The first written request we received for this issue was on 10/12/15 & when the insurance adjuster inspected the property on 10/15/15 he came to the same conclusion; condensation was the cause.
Regarding the Valley Fire, we did receive a letter from the tenants on 10/12/15 with some requests and recommendations after the fire, which we promptly forwarded to the owners. The owners were quick to report the information to their insurance & an adjuster inspected the house 10/15/15. Shortly thereafter we received a letter from the insurance company dated 10/16/15 that denied the claim. We were also present at the inspection & saw no signs of soot or smoke damages, there was no smell present either. The owner's decision to sell the property had no correlation to the Valley Fire, tenants were served the proper notices regarding the sale of the property. When the tenants were originally notified about the house being listed for sale they had verbally expressed relief due to family illnesses & their desire to break the lease in order to move out of state.
The tenant's final move-out inspection was scheduled for 12/18/16 at 11:00AM, at that time the house was not ready for final move-out inspection. We returned Monday to complete the final move-out inspection and the property was still not complete, there were items left in the house, cleaning that still needed to be done, items left in the yard, general yard cleaning that needed to be done (leaves & debris), items left in storage unit, garbage left in the street making the road inaccessible to traffic, etc. (a copy of the move-out inspection & photographs can be supplied upon request). When the tenants were notified, they requested an opportunity to rectify the issues themselves. On 12/28/15 the tenant's father (cosigner of lease) called requesting a copy of the move-out inspection be emailed to him in order to coordinate the work to be done. We emailed a copy & let him know that the work would need to be completed by 12/31/15 or we would need to start scheduling the work. That was the last contact we had from the tenants & considered the lease to be terminated as of 12/31/15, from then we have 21 days to provide a statement & invoices for any deductions from the tenant's security deposit.