Timothy's Home Improvement

Review: On 26 October 2014, [redacted] entered into a written contract to remove and replace the roof and two porch roofs with 30-year [redacted] shingles; which, as stated by [redacted], came with a 30-year warranty from the company ([redacted]). [redacted] with crew from his company, Timothy's Home Improvement, replaced my main house roof and two porch roofs at the end of October 2014. Payment was rendered in full on 30 October 2014 with the promise of the warranty paperwork following [redacted]'s request of it (warranty) from the company. After repeated inquiries and requests for the warranty (email requests dated 21 November, 25 November, 4 December, 15 December and 7 January and; personal contact on 30 December), [redacted] to date has not provided me the warranty.Desired Settlement: As agreed upon both in the written contract and verbally, I would like my 30-year [redacted] Warranty packet for my [redacted] that were installed by [redacted] and his company for my replacement house/porch roof(s).

Business

Response:

The business contacted the Revdex.com to state this has been resolved and the customer has gotten the warranty information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,