Tim's Appliance & Mattress

Complaint: [redacted]I am rejecting this response because: All of Mr. D[redacted]'s reply's are either [redacted] or out right lies.  My rebate from GE was $300 and I have received that.  I did sign off on the delivery of my appliances.  In my defense I received four appliance's on that day.  Stove, refrigerator, washer and dryer.  We started with the stove and ended with the W&D in the garage.  After they left I begin to think the refrigerator made far too much noise.  They delivered to me a broken refrigerator and they should have known better.  GE or Tim's do not have my best interest at heart. 
Joe D[redacted]'s response is 100% hearsay. And hearsay is not the truth. Sincerely, [redacted]

We did go out on a service call for this customer on a Friday. The customer was correct that we did not have the correct part on the truck. My service technician was going to come back on the following Monday but the customer wanted him back on Saturday. Because our tech did the diagnostic on his...

washer, the customer knew what was needed and called another tech who showed up with the part we diagnosed and repaired the customers washer before we could get back on Monday.I still believe that the customer did get his washer diagnosed professionally from a service call over 30 miles away from our store round trip. We did offer to get back out the next business day. However, in the spirit of good customer relations, we have written off the service call and the customer has been contacted.