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Tim's Appraisals Reviews (2)

Review: I registered for an online auction. It asked me for a credit card to allow me to bid. I went to pay for the items I was the winning bidder on, and he now says he doesn't take credit cards. I have to wire the money, then he sends me the product. I have no protection that what he says I ordered is the real deal. He is now threatening to sue me!

Product_Or_Service: online auction

Desired Settlement: DesiredSettlementID: No settlement requested - for

He should take my credit card and send my merchandise. Or, cancel the whole transaction.

Business

Response:

Business Response /* (1000, 5, 2013/05/15) */

Mr. [redacted] registered to use an online auction website called artfact.com. Artfact is simply a mechanism that auction houses utilize to bring their auctions to the online community. Each auction house sets their own terms and conditions, as did [redacted]'s Auctions, and these terms and conditions of the auction are clearly stated on the artfact.com website for potential bidders to view. It is the clearly stated policy of Artfact that members read and review all terms and conditions of the auction house prior to bidding on any items, and have the auction houses fill out several areas of their auctions with said terms. [redacted]'s Auctions clearly states that they do NOT take credit cards or Paypal and that invoices totaling over $1,000 are to be paid by wire transfer. No where does [redacted]'s Inc. ever indicate that the company will take a credit card payment. We have no knowledge or control over what Artfact requires, as a company, to sign up bidders. We have no other relationship with Artfact other than their agreement with us in terms of utilizing their online auction mechanism. Our invoices for the auction were sent out via Artfact email the day after the auction, and again, CLEARLY state that [redacted]'s Inc. Does Not Accept Credit Cards or Paypal and invoices over $1,000 are to be paid by wire transfer. After not hearing anything and receiving no correspondence with Mr. [redacted], we contacted him by phone regarding his invoice of well in excess of the $1,000 to require wire transfer payment. He stated that he would rather pay by credit card because if he didn't like any of the items that he bid on at the auction, he would simply have the credit card company reverse the charges. He also stated that he had contacted our shipper and was waiting to hear about the shipping costs. Our shipper later verified that he had never heard from Mr. [redacted] in any regards and had no knowledge of a shipping quote. Subsequent phone calls went either unanswered or sent to a member of Mr. [redacted]'s staff. We were again told that Mr. [redacted] was interested in the shipping costs of these items from CT to CA and payment would be made soon. We had no further correspondence from Mr. [redacted], and attempts to contact him via email and phone went unanswered. In conclusion, we provide auction services. Every attempt is made to accurately describe and depict our auction items to online bidders including color photos and descriptions and potential bidders are free to ask any questions regarding items prior to auction so online bidders can make an informed decision prior to bidding. Mr. [redacted] simply indicated to us that he was fully prepared to reverse the credit card charge after he received his items and that is why he insists on using a credit card to pay for the items. He did not question the items, ask for additional information regarding the items, nor discuss the possibility of returning any of these items. We do not accept credit card payments, invoices totaling over $1,000 are to be paid for through bank wire transfer, and furthermore we are not willing to ship a substantial amount of our consignor's merchandise across the country only to have them not paid for. It is a bit amazing that Mr. [redacted] has contacted the Revdex.com to help him receive items that he clearly stated he has no intention of following through on payment of. A copy of the invoice, our terms and conditions, and an itemized list of the items won including pictures and descriptions is available for your review. We have also notified Artfact of this situation, and they will be glad to speak to Mr. [redacted] regarding how their website works with auctioneers, and the fact that they and they alone require credit card information as a verification process for bidders through their website.

Business Response /* (-10, 6, 2013/05/15) */

Business supplied email: [redacted]@timsauctions.com

Consumer Response /* (3000, 8, 2013/05/16) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

Artifact made no mention that they did not accept credit cards. I am appalled at their repsonse. I have contacted them numerous times, and received the shipping quote, which I agreed to pay. I refuse to send a wire transfer, since that was not contained in the online acceptance of my bid request. There is no recourse to me if the items that were decribed in the auction are in fact not what they are purported to be.

I live thousands of miles form this auction house, and would have NEVER agreed to bid had I known they would not accept a credit card. It is my only recourse if the items are not what they are claimed to be.

Furthermore, their Internet premium on which is an extra 3% of the proceeds more than covers the credit card charge. I have purchased tens of thousands of dollars online, and have always paid via credit card. when I registered to bid, it asked for my credit card information. clearly, this company has a shady history, and is not authorized to accept credit cards

Business Response /* (4000, 10, 2013/06/01) */

It is disheartening that the Revdex.com has become a place where non-verified information can be posted and people have free reign to slander a business or businesses (as in this case there are 2 businesses involved).

To address each item in order:

Artfact has no involvement with the transaction between the auction houses and the customers/bidders. Nor do they claim to, and the first paragraph of their terms and services informs potential bidders to read the terms and conditions of the auction house that they are bidding with.

We have a record of only one time the customer contacted us, and it was through an employee. Other than that, the contact has been initiated by our business.

Our shipper has no record of being contacted by the customer, nor does he have a shipping quote or agreement to pay with the customer.

Our terms state that any invoice over $1,000 be paid by wire transfer - period.

This is an auction, all items are described and depicted as accurately as possible for online bidders. We have buyers from around the world and not had a single incidence where a customer claimed the item received was not exactly what was depicted in the auction. Bidders/buyers are encouraged to look over the items and ask questions prior to bidding. Having said that, the intent of the buyer becomes suspicious by his own words - he is looking for recourse before he has actually paid for and received the items. Perhaps it is just a matter of not being willing or able to understand the terms and conditions as set forth by our business and that of Artfact, however, we cannot be held responsible when a customer does not bother to read the terms and conditions and then demands that 2 businesses change them to suite his needs.

The internet premium of an additional 3% is the charge that Artfact adds to the transaction. This 3% goes to Artfact alone and they do not hide it. It is listed on each and every single item page, as well as multiple auction pages as being the Buyer's Premium charged by Artfact and not going to the auction houses. How the buyer concludes that this fee, that the auction house never sees, should go towards an auction houses' credit card fees is a beyond comprehension. As far as a bidding history, any auction house that has this person sign up as a bidder should check his bidding history, and they will soon realize that this bidder has a history that he is not being quite accurate in his description.

As for our company accepting credit cards; Anyone reading through this bogus complaint can surely see that it is people like this one who have made it difficult for everyone and this is the reason we no longer accept credit cards. Unfortunately, there are always those few who ruin it for everyone by trying to game the system.

This business has also spent enough time and resources in defending itself against the online attacks through a good service that is being exploited by this individual. The Revdex.com should at least look into claims being made by consumers before it allows remarks to be posted to the public. As the "go to" place for consumers, it certainly looks suspicious when every single person reading these remarks can simply go to the Artfact website and verify everything that we have claimed to be true and accurate.

Review: I purchased items via Live Auctioneers who are connected to Tim's Auctions and Tim's Appraisals sell via this site.The items I purchased were incorrectly listed, the description stated that I was buying a lot that included a 10kt gold [redacted] watch, but this was not the case, it was misleading as the listing later referenced a rolled gold case, but there was zero gold content in the watch, it was all rolled goldYet the very first line of the auction states, 10kt gold [redacted] watch(which is wrong).http://www[redacted] in this case, I purchased the items, total costs was $cents, including the selling fees from the auction house, but the items were not what I expected due to the poor item description that starts the whole listing stating it was a 10k gold watch.I kept advising the auction house on multiple occasions about this issue from July through to August, requesting a response, but they did not respond, except once stating all items sold as is, no refunds.I decided that the best course of action for me would be to return the items and also to involve the Liveauctioneers company as they offer some protection to buyers like myselfI did this, tracking number, Signature priority mail, USPS [redacted] 16.Now that they have the items, they are still refusing to refund meThey advised they would re-list these items and sell them and give me any possible proceeds, which is completely unacceptable to me, based on the fact they incorrectly stated a gold watch in the listingIn the scenario they offered, it's highly unlikely I would get my money back or even close, after seller fees etcSo right now, I am out of the $and they have their items back
Product_Or_Service: AuctionDesired Settlement: DesiredSettlementID: Refund
I have requested the same, on multiple times, please refund me my costs, which were $

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Description: Antiques - Dealers

Address: 1185 Farmington Ave, Bristol, Connecticut, United States, 06010-4751

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Shady, yet now dead: once upon a time this website was reported to be associated with Tim's Appraisals, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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