Tim's Buick, Hyundai, Subaru & GMC, Inc.

To Whom It May Concern,

 

Unfortunately we are unable to assist [redacted] any further.

 

Tim’s Buick/GMC has gone above and beyond to try and attempt  to assist customer’s concerns previously and customer was uncooperative in allowing us to do so.

We have...

attempted to order the correct parts to fix her vehicle and customer said she was going to have the work done in [redacted] so we had placed a stop order.

 

If you have any further questions feel free to contact me at the number below.

 

Thank You.

 

Sincerely,

 

Customer Relations Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I informed [redacted] of a missing radiator back in July of 2014, he told me on June 6th, 2015 when he went to look for my radiator in July of 2014 he said he found no other parts there besides my washer fluid reservoir. When my car finally had a new long block put in, in November of 2014, on 11/19/2014 after having talked to [redacted] on the phone about missing parts my mechanic found were missing when he was putting the engine back together, I emailed [redacted] the list of the parts missing and my mechanic's information. [redacted] told me on the phone to send him the list and he would go and see if they were there. I never heard back from him. So I drafted a letter and sent it to [redacted], but the Google address wasn't a good address and it came back, only after having been in the mail for almost two months. So I finally sent the letter through email in May of 2015. [redacted] heard about my first missing parts within a few weeks of my bringing the car home and then within several months of my car coming home I had the engine fixed and in the process found out there were parts missing and informed him. This is not the first time [redacted] has known of missing parts. If a large part such as a radiator could be so easily missed why not my belts and bolts and housings then? A radiator is quite large. In conclusion, if a large car part could be so easily missed then why not the other parts. And how would I know if my parts were in my car or not because I didn't have them put the broken engine back together. Regards, 

I've always used Tim's Service Center for work on my vehicle, and everyone was very helpful so I decided I would buy my next vehicle from them. The sales end of the Tim's Subaru could use some work. From the start I kind of had a weird feeling about it all. The sales men were a little shifty, you could tell they were trying hard to make the sale which I'm not a fan of but I gave them the benefit of the doubt. So supposedly got the loan, got in the new vehicle and left. I got a call a couple days later to be informed that I actually didn't get the loan and that the vehicle needed to be returned. Now I'm sure there are good people there but this deal just blew my mind. Why would you lie to someone about having the loan for a vehicle or not? Why would you risk letting a new vehicle off the lot, register it, and then have it returned. And to top it all off I found that they were shorting me on my refunds that I was using on a down payment.

I won't be using Tim's anymore.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[redacted] automotive never asked if I wanted the vehicle fixed, and when I did request that they fix it, they stated that they would just exchange the vehicle for a [redacted]. I agreed, and then was told that I would have to put more money down due to the truck being of higher value. At this point I was very discouraged, and was told that they could find another vehicle in my price range, however this could take months. In the mean time, I am a single mother with three small children, getting ready to go back to college, and working a full time job, and then had to pay. 1389.00 to fix a truck that I bought from them, which had a clean car fax, however was constantly dying on me when I was going to work in the morning, or had my children at the grocery store. This whole situation has been a nightmare, and completely unprofessional. I feel that this is a racial issue, due to the fact that I am a woman, or because I am Latina.

Regards,

If our truck had a chip, then it was sold to us by Tim’s with a chip.  I spoke with our mechanic and he said there is NO chip in our truck.  Our mechanic and Eric called [redacted] together and [redacted] stated the only reason the claim was denied was because of the oversized tires and confirmed that there is NO chip in our truck.  [redacted] also stated that Tim’s should never have sold us this warranty.  It was a mistake of Tim’s to sell us the warranty.  I have called [redacted] once and Eric has called four times and [redacted] states the only reason the claim was denied was because of the oversized tires.  Tim’s is lying about the chip to try and cover THEIR mistake.  We tried to cancel the warranty right after purchasing the truck and they refused to cancel it and now they won’t stand behind the warranty they sold to us.

We stand by our original response. -
The customer's vehicle DOES in fact have a chip - THIS INFORMATION CAME FROM OUR [redacted] REPRESENTATIVE. Customer took vehicle to another repair shop and that repair shop called [redacted] to submit a claim. The technician from that repair facility told [redacted] that there was a chip. [redacted] has covered over $7800.00 in repairs on this vehicle. The transmission repair got declined because of the chip, not because of the wheels, tires and leveling kit. If there had been no chip, [redacted] would have covered the repair. The representative from [redacted] told our dealership that the truck was reported with a chip from another repair facility. We will not be refunding the amount of the warranty. The customer has well exceeded the amount paid for the warranty by repair claims (over $7800.00). Also, the customer became beligerant to our management team, therefore we asked him to leave.

To Whom It May Concern,   Service Manager left message for [redacted] in regards to refunding him the amount of $60.96. We will be refunding the customer once we receive a call back.   If you have any further questions feel free to contact me at the information below.      ...

Thank you   [redacted] Customer Relations Manager Tim’s Auto Group [redacted]

Hi [redacted],

Our general manager has been trying to reach [redacted]. Unfortunately She has yet to respond. At this time we will not be moving forward in resolving concern. 

Thank you

The customer's vehicle DOES in fact have a chip.  Customer took vehicle to another repair shop and that repair shop called [redacted] to submit a claim.  The technician from that repair facility told [redacted] that there was a chip.  [redacted] has covered over $7800.00 in repairs on this...

vehicle.  The transmission repair got declined because of the chip, not because of the wheels, tires and leveling kit.  If there had been no chip, [redacted] would have covered the repair.  The representative from [redacted] told our dealership that the truck was reported with a chip from another repair facility.  We will not be refunding the amount of the warranty.  The customer has well exceeded the amount paid for the warranty by repair claims (over $7800.00).  Also, the customer became beligerant to our management team, therefore we asked him to leave.

To Whom It May Concern,

 

Mr. [redacted]’s Vehicle has been repaired as of August 1, 2014. Customer was satisfied and I had left Mr. [redacted] a message to call with any additional questions or concerns.

 

Thank you

 [redacted]

Customer Relations...

Manager

Tim’s Auto Group

As per our last response, we are not willing to change our position on this concern.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

Mr. [redacted] brought his vehicle in on May 24th 2014. His vehicle had an overheating issue, He authorized tear down and inspection, but elected to not perform any repairs with us. All of the parts from his vehicle were put in boxes in his vehicle  when his vehicle was...

towed out of our dealership. We feel due to the amount of time that has past since we have seen Mr. [redacted]'s vehicle, And we are hearing about this over a year later, we feel that we are not responsible for lost or damaged parts.  [redacted] Service Manager