We received the resident's application and moved her in based on her criteria. We were not aware that the current resident had a dog. She was in violation of her lease. However, we did send a violation letter to the current resident as well as called her. She was given a...
notice that the dog must be removed. When the new resident came to us and requested to be let out of her lease, we agreed because we already had someone else wanting to move in. We cannot allow someone that is not a current resident into a mailbox that does not belong to them. However, we did offer to speak to the mailman and request that he bring her mail to us to be held for her. Once a resident moves out the check must be mailed within 30 days. Her first check was mailed. Unfortunately, she did not receive it. She let us know, and we cancelled that check. We then reissued the check and requested that it be sent to our office along with other checks from the same batch. We let her know of this issue. She contacted us to see if the check had arrived and I let her know that we had not received the check, and I would call her if we did. I also let her know she could feel free to call me anytime. I explained that we have been having issues with [redacted] and a lot of our invoices have not been arrive to our office. At this time our corporate office has cancelled another check and has create a new one that will be overnighted to her address this week. Thank You
All of the checks have been overnighted, however, our corporate office made a mistake and mailed her check to the leasing office. I will be contacting her today to see if she would like to pick it up or have us overnight it directly to her. Thank You,
In March of 2017 we received a written request to check the HVAC in this apartment due to the unit not cooling. We ordered a brand new unit and had it replaced inside and out. I spoke with the resident, in May, when he came in to speak about his bill. I let him know that there...
could be a couple of thing that could cause the issue. 1. If the thermostat was placed in the on position instead of auto, it would run constantly and never stop. 2. He needed to speak with his roommate to make sure that he did not have any items running in his bedroom that were drawing large amounts of electricity. We did send maintenance to check the unit after that conversation, and the unit was running correctly. However, he did change the air filter. After that conversation, I did not have contact from either resident in that apartment.
We received the resident's application and moved her in based on her criteria. We were not aware that the current resident had a dog. She was in violation of her lease. However, we did send a violation letter to the current resident as well as called her. She was given a...
notice that the dog must be removed. When the new resident came to us and requested to be let out of her lease, we agreed because we already had someone else wanting to move in. We cannot allow someone that is not a current resident into a mailbox that does not belong to them. However, we did offer to speak to the mailman and request that he bring her mail to us to be held for her. Once a resident moves out the check must be mailed within 30 days. Her first check was mailed. Unfortunately, she did not receive it. She let us know, and we cancelled that check. We then reissued the check and requested that it be sent to our office along with other checks from the same batch. We let her know of this issue. She contacted us to see if the check had arrived and I let her know that we had not received the check, and I would call her if we did. I also let her know she could feel free to call me anytime. I explained that we have been having issues with [redacted] and a lot of our invoices have not been arrive to our office. At this time our corporate office has cancelled another check and has create a new one that will be overnighted to her address this week. Thank You
All of the checks have been overnighted, however, our corporate office made a mistake and mailed her check to the leasing office. I will be contacting her today to see if she would like to pick it up or have us overnight it directly to her. Thank You,
In March of 2017 we received a written request to check the HVAC in this apartment due to the unit not cooling. We ordered a brand new unit and had it replaced inside and out. I spoke with the resident, in May, when he came in to speak about his bill. I let him know that there...
could be a couple of thing that could cause the issue. 1. If the thermostat was placed in the on position instead of auto, it would run constantly and never stop. 2. He needed to speak with his roommate to make sure that he did not have any items running in his bedroom that were drawing large amounts of electricity. We did send maintenance to check the unit after that conversation, and the unit was running correctly. However, he did change the air filter. After that conversation, I did not have contact from either resident in that apartment.