Tim's Truck Capital & Auto Sales Inc.

My wife and I purchased a GMC 2500HD from Tim's Truck Capital on August 18, 2022. When we took possession of the work truck on August 22, 2022, we quickly discovered it had several issues that were not addressed by Tim's Service Department. We had multiple appointments at Tim's and had to get written quotes from another dealership to have the safety concerns addressed. All of these repairs took place after the truck was sold to us with NH State Inspection.

To make matters worse, the CP4 injection pump failed (Tim's never changed the fuel filter when servicing the work truck) after 2,832 miles of use on November 19, 2022. The $3,705.00 warranty that Tim's sold us with the truck covered $0.00 of the fuel system and $84 of the inspection repairs. It cost us personally $1,191.05 to bring the work truck up to a level of NH Inspection Standards, and we currently have spent a total of $7,394.38 to date.

We have drafted a 50-page letter for the NH Attorney General Office, Department of Consumer Affairs, including all emails, invoices, and the circumstances surrounding these events. We also plan on sending a copy of that letter to the Department of Safety if no resolution can be reached. The vehicle issues and cost have been crippling to us. None of our communication with Tim's has been successful in repairing the fuel system or being reimbursed. All the costs associated with the work truck are outlined on the attached estimate that I wrote; it also outlines the costs we are asking for reimbursement. If what I have provided isn't sufficient, then I will just submit the 50-page letter. The work truck is still not on the road, and additional repairs are still needed.