see attachedTruPartnerCredit UnionYour future success is our legacyMay 28, 2015Re: Complaint/service issues reported to the Revdex.com # [redacted] Dear [redacted] ,This letter is in response to concern # [redacted] and our member's request for compensation due to inconveniences and hardship caused by a hold being placed on their account for delinquent payments owed to TruPartner Credit Union.In reviewing the account, this member has been a persistent collection problem since mid There was a small direct deposit coming into the account at the beginning of the month and the loan payment was an auto transfer from the savings with a due date of the 15th of each monthMany months the funds were withdrawn prior to the transfer date and there were not sufficient funds to make the Scheduled monthly paymentDue to lack of communication fróm our member to make arrangements or contact the office to discuss her situation, a hold for $was placed on the account to ensure the payment was transferredThe account was brought current at the beginning of April but the hold was still in place to ensure payment for the following paymentThe account was not scheduled for review until the first part of MayUnbeknownst to us, the member became gainfully employed and started a direct deposit to her account as well as actively using the account while the hold was still in effectThere was no communication from her regarding the recent employment and arrangements to make future payments.The member apparently had set up a pre-authorized withdraw from her savings for the [redacted] paymentThis withdraw was presented on April and with the hold still in effect, there weren't sufficient funds to cover the withdraw, making their first payment [redacted] along with a $ [redacted] fee charged by usThe member called on May 4" making us aware that her very first car payment to [redacted] was returned and they had repossessed their carIt was during that call we were made aware of her situation and new job statusShe asked if we would contact [redacted] to discuss the matter which we did along with faxing a letter explaining that a hold on the account caused the payment to be ***We also refunded her $ [redacted] feeWe feel that her request for compensation is not warranted due to her lack of communication regarding the delinquent payments as well as her failure to communicate changes in employment status, as required in her credit agreement.If you have any questions please contact me at [redacted] .Thank you,Janet L***AVP Member ServicesWestein Avenue | Cincinnati, OH (513) [redacted] | 1-800-582-| (513)241-fax www.trupartnercu.org
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rejecting the business respond because of the failure to give just reason and/or cause to have not have released the block per the bank's written submission of guilt.Thanks, [redacted].[redacted]
see attachedTruPartnerCredit UnionYour future success is our legacyMay 28, 2015Re: Complaint/service issues reported to the Revdex.com #[redacted]Dear [redacted],This letter is in response to concern #[redacted] and our member's request for compensation due to inconveniences and hardship caused by a...
hold being placed on their account for delinquent payments owed to TruPartner Credit Union.In reviewing the account, this member has been a persistent collection problem since mid 2014. There was a small direct deposit coming into the account at the beginning of the month and the loan payment was an auto transfer from the savings with a due date of the 15th of each month. Many months the funds were withdrawn prior to the transfer date and there were not sufficient funds to make the Scheduled monthly payment. Due to lack of communication fróm our member to make arrangements or contact the office to discuss her situation, a hold for $98.00 was placed on the account to ensure the payment was transferred. The account was brought current at the beginning of April 2015 but the hold was still in place to ensure payment for the following payment. The account was not scheduled for review until the first part of May. Unbeknownst to us, the member became gainfully employed and started a direct deposit to her account as well as actively using the account while the hold was still in effect. There was no communication from her regarding the recent employment and arrangements to make future payments.The member apparently had set up a pre-authorized withdraw from her savings for the [redacted] payment. This withdraw was presented on April 28 and with the hold still in effect, there weren't sufficient funds to cover the withdraw, making their first payment [redacted] along with a $28.00 [redacted] fee charged by us. The member called on May 4" making us aware that her very first car payment to [redacted] was returned and they had repossessed their car. It was during that call we were made aware of her situation and new job status. She asked if we would contact [redacted] to discuss the matter which we did along with faxing a letter explaining that a hold on the account caused the payment to be [redacted]. We also refunded her $28 [redacted] fee. We feel that her request for compensation is not warranted due to her lack of communication regarding the delinquent payments as well as her failure to communicate changes in employment status, as required in her credit agreement.If you have any questions please contact me at [redacted].Thank you,Janet L[redacted]AVP Member Services1717 Westein Avenue | Cincinnati, OH 45214 (513)[redacted] | 1-800-582-7536 | (513)241-8018 fax www.trupartnercu.org
see attachedTruPartnerCredit UnionYour future success is our legacyMay 28, 2015Re: Complaint/service issues reported to the Revdex.com # [redacted] Dear [redacted] ,This letter is in response to concern # [redacted] and our member's request for compensation due to inconveniences and hardship caused by a hold being placed on their account for delinquent payments owed to TruPartner Credit Union.In reviewing the account, this member has been a persistent collection problem since mid There was a small direct deposit coming into the account at the beginning of the month and the loan payment was an auto transfer from the savings with a due date of the 15th of each monthMany months the funds were withdrawn prior to the transfer date and there were not sufficient funds to make the Scheduled monthly paymentDue to lack of communication fróm our member to make arrangements or contact the office to discuss her situation, a hold for $was placed on the account to ensure the payment was transferredThe account was brought current at the beginning of April but the hold was still in place to ensure payment for the following paymentThe account was not scheduled for review until the first part of MayUnbeknownst to us, the member became gainfully employed and started a direct deposit to her account as well as actively using the account while the hold was still in effectThere was no communication from her regarding the recent employment and arrangements to make future payments.The member apparently had set up a pre-authorized withdraw from her savings for the [redacted] paymentThis withdraw was presented on April and with the hold still in effect, there weren't sufficient funds to cover the withdraw, making their first payment [redacted] along with a $ [redacted] fee charged by usThe member called on May 4" making us aware that her very first car payment to [redacted] was returned and they had repossessed their carIt was during that call we were made aware of her situation and new job statusShe asked if we would contact [redacted] to discuss the matter which we did along with faxing a letter explaining that a hold on the account caused the payment to be ***We also refunded her $ [redacted] feeWe feel that her request for compensation is not warranted due to her lack of communication regarding the delinquent payments as well as her failure to communicate changes in employment status, as required in her credit agreement.If you have any questions please contact me at [redacted] .Thank you,Janet L***AVP Member ServicesWestein Avenue | Cincinnati, OH (513) [redacted] | 1-800-582-| (513)241-fax www.trupartnercu.org
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I am rejecting the business respond because of the failure to give just reason and/or cause to have not have released the block per the bank's written submission of guilt.Thanks, [redacted].[redacted]
see attachedTruPartnerCredit UnionYour future success is our legacyMay 28, 2015Re: Complaint/service issues reported to the Revdex.com #[redacted]Dear [redacted],This letter is in response to concern #[redacted] and our member's request for compensation due to inconveniences and hardship caused by a...
hold being placed on their account for delinquent payments owed to TruPartner Credit Union.In reviewing the account, this member has been a persistent collection problem since mid 2014. There was a small direct deposit coming into the account at the beginning of the month and the loan payment was an auto transfer from the savings with a due date of the 15th of each month. Many months the funds were withdrawn prior to the transfer date and there were not sufficient funds to make the Scheduled monthly payment. Due to lack of communication fróm our member to make arrangements or contact the office to discuss her situation, a hold for $98.00 was placed on the account to ensure the payment was transferred. The account was brought current at the beginning of April 2015 but the hold was still in place to ensure payment for the following payment. The account was not scheduled for review until the first part of May. Unbeknownst to us, the member became gainfully employed and started a direct deposit to her account as well as actively using the account while the hold was still in effect. There was no communication from her regarding the recent employment and arrangements to make future payments.The member apparently had set up a pre-authorized withdraw from her savings for the [redacted] payment. This withdraw was presented on April 28 and with the hold still in effect, there weren't sufficient funds to cover the withdraw, making their first payment [redacted] along with a $28.00 [redacted] fee charged by us. The member called on May 4" making us aware that her very first car payment to [redacted] was returned and they had repossessed their car. It was during that call we were made aware of her situation and new job status. She asked if we would contact [redacted] to discuss the matter which we did along with faxing a letter explaining that a hold on the account caused the payment to be [redacted]. We also refunded her $28 [redacted] fee. We feel that her request for compensation is not warranted due to her lack of communication regarding the delinquent payments as well as her failure to communicate changes in employment status, as required in her credit agreement.If you have any questions please contact me at [redacted].Thank you,Janet L[redacted]AVP Member Services1717 Westein Avenue | Cincinnati, OH 45214 (513)[redacted] | 1-800-582-7536 | (513)241-8018 fax www.trupartnercu.org