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Tina's BeautyBoutique

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Tina's BeautyBoutique Reviews (2)

I am responding to your letter dated 5/30/17, this customer is very confused and difficultShe placed an order for a set of two pencils, which they received and returned. She stated she received one pencil however, both were returned to me. I issued a refund through Paypal on
5/30/(the same day I received the items in the mail). The listing was for two pencils and she received two pencils as she returned two pencils, I really am unclear of what the real issue is since it was not accurate to say she received one pencil. Sincerely,Tina Here's the case outcomeThanks! We just let the buyer know that you sent them a refund.The case is now closed. You issued a refund after the buyer contacted us to review the caseIn the future, please resolve issues with your buyers prior to the case being escalatedYou don't need to do anything else. Final decision:This case was found in favor of the buyer.Transaction information: Any remaining funds from this PayPal transaction are available.Case detailsCase ID : ***Buyer ID : jea_jjg_9gtyl0q2yRequest for returnCase reason : The buyer didn't respondView PayPal transaction YBF AUTOMATIC EYE BROW PENCIL DUOQuantity 1Total $ 56.95YBF AUTOMATIC EYE BROW PENCIL DUO Quantity1 $ 56.95 Here's what happenedMay:You refunded buyer through PaypalMay:A return request initiatedMay:Case openedComments I responded to the request on 5/20/asking the buyer if the items are sealed as only accept items that are still sealed and I have not heard back.May:You sent a messageCommentsI only accept items that are not opened and still sealed for refundsAre they still sealed?

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Jun (days ago)tomeHere is the e-mail confirming the refund for #***-----Original Message-----From: eBay ***Sent: Tuesday, May 30, 4:PMTo: ***Subject: Request # ***: Buyer received refund

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