Tindall & Ranson, Inc.

Please see attachment.  Please feel free to let me know if you need anything further.  [redacted]President

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Tindall Ranson, please forward the corrected invoice by email or post and we will forward payment.
Regards, 
[redacted]

Hello,As you will see attached a statement of account for [redacted].  I have made several phone calls and left messages for him with no return.  The job did become more extensive as time went on.  The customer was told of suggestions from our technician for replacements but the...

owner did not want to pursue.  If he had the problem would probably be fixed by now.  Invoice #[redacted] on the account statement is due as this had nothing to do with the repair of the owners heat.  The invoice states exactly what the employee did and gave suggestions and new pricing.  Owed:  $900.96Invoice [redacted] on the account statement is due as this a call for no heat.  The invoice states exactly what the employee did.  Owed:  $617.83Invoice #[redacted] on the account statement were all call backs for no heat again.  A price was given for a replacement condensate return but the customer did not want to do.  We will No Charge these tickets along with the finance charges when the customer pays for the first two invoices. I feel this is more than fair under the circumstances.  The customer was not available to discuss the work being done and to sign off on it because he did not stay around to observe.  As you can see by the invoices we did work each time to try and repair the problem but sometimes replacing is the only option to be a desired outcome.  With out the customers consent, this was not going to happen.  ?

Review: Air Conditioner not working. They sent someone to give us a diagnosis of problem. He discovered we were vandalized and the copper from unit was stolen. When we went look at it, it was immediately evident what had happened to our untrained eye. So there was nothing more for him to do, Nothing was fixed. He gave us an estimate if we wanted them to get us a new unit. We called the police to report the damages. They arrived and accessed the situation. He hung around to talk to police. We did not request him to. As far as we were concerned, he was done before the police even arrived. The invoice was signed the invoice by the receptionist, not owner or office manager, and called the business to state we were overcharged. The owner was nasty, didn't want to hear anything from us. He stated he had the gps on how long the repairman was here for. But he stayed around without our approval. The owner didn't care and argued. We tried to be reasonable and negotiate a fair price but he was not reasonable and hung up. We were clearly overcharged for the repairman to hang around on his own. All he did was tell us our copper was stolen. He was done at that point. This took all of 15 minutes!! Another company gave us an estimate and described the problem for only $98 opposed to the $469.73 they charged.Desired Settlement: Fair price for their service.

Business

Response:

Please see attachment. Please feel free to let me know if you need anything further. [redacted]President

Review: We engaged Tindall Ranson to perform the install of a tub, toilet and & faucet for a bath remodel. The remodel (new floor, tile, sink cabinet, etc.) was being managed by the general contractor which has done many projects on our house: TR was to do the plumbing portion. There were several issues that occurred during the plumbing installation: the toilet valve exploded, soaking the freshly painted ceiling, walls, floor, window and cabinet. The faucet leaked twice, result in damage to new sink cabinet, which Tindall's carpenter repaired. The tub creaked significantly, and pointed it out to TR - the second plumber (sent to fix the second sink leak) and the carpenter both looked and drew the conclusion that the tub was faulty and that we should deal directly with the tub maker, [redacted]. The account manager asked for immediate payment of the remaining amount the same day the carpenter came to fix the sink, and we indicated we didn't feel comfortable completing the payment until the tub issue was resolved. We spoke to the company president, who was insistent the tub was to blame as well. Ultimately, it was agreed we would contact [redacted] to investigate. [redacted] did just that, and found the tub to be just fine, however found a number of installation issues - a stringer too short, and screwed in with just one screw, and split in the middle, there was debris under the tub which should have been cleaned, metal shims were used on one side -- all of these issues contributed to the squeak. The report also found some old water damage under the tub. [redacted]'s tech was able to shim most of the tub to quiet the squeaking, but for one area which he did not have the right tools to access. He indicated quite clearly the plumbing install was not done correctly. When we forwarded this report to TR, their response was to blame our GC for carpentry issues related to water damage to the subfloor, ignoring their numerous install issues.Desired Settlement: According to the [redacted] technician, the squeak could be mitigated two ways - a proper reinstall of the tub (costly and more complex) or to shim the tub all the way around (easier). In fact, the AS tech was able to shim most of it to fix the squeak. (Apparently on a properly installed tub you shouldn't be able to slip a piece of paper's width between, but he was be able to shim with wood the thickness of a finger.) We were trying to be reasonable people, so we asked TR to just address the remaining squeak via shimming. The AS tech had shimmed 3/4 of the tub already and just couldn't access one portion of it (in an unfinished attic, some plywood would need to be cut to access tub to shim); he would have done it but didn't have the tool to cut the plywood. So, we asked TR to come and finish that last part. We were disappointed on their reaction to now blame the GC; we ask that they take responsibility for the poor installation and do the necessary repair via shimming.

Business

Response:

We do agree that there was a demo cost in the proposal which states for the existing tub and faucet. Tindall & Ranson will credit the clients account $500 for the demo. This leaves a balance due on the contract of $1,582.50.Sincerely,Kevin T[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Tindall Ranson, please forward the corrected invoice by email or post and we will forward payment.

Regards,

Review: Company quoted one price in writing and billed a different price. Did not respond to a letter sent requesting an explanation, the billed for interest 4 months later.Desired Settlement: Company did not fix problem. Problem with heating system still exists. I expect either the problem be fixed for the quoted among of $770 or the company adjust their bill to a negotiated price.

Business

Response:

Hello,As you will see attached a statement of account for [redacted]. I have made several phone calls and left messages for him with no return. The job did become more extensive as time went on. The customer was told of suggestions from our technician for replacements but the owner did not want to pursue. If he had the problem would probably be fixed by now. Invoice #[redacted] on the account statement is due as this had nothing to do with the repair of the owners heat. The invoice states exactly what the employee did and gave suggestions and new pricing. Owed: $900.96Invoice [redacted] on the account statement is due as this a call for no heat. The invoice states exactly what the employee did. Owed: $617.83Invoice #[redacted] on the account statement were all call backs for no heat again. A price was given for a replacement condensate return but the customer did not want to do. We will No Charge these tickets along with the finance charges when the customer pays for the first two invoices. I feel this is more than fair under the circumstances. The customer was not available to discuss the work being done and to sign off on it because he did not stay around to observe. As you can see by the invoices we did work each time to try and repair the problem but sometimes replacing is the only option to be a desired outcome. With out the customers consent, this was not going to happen. ?

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I agreed to a have the problem fixed for ~$770 the technician told me first one thing then another. Now I am being told by the owner that the technician was fired for not knowing what he was doing and overcharging.I never signed off or agreed to the charges for work the business is claiming they did. They are also falsely claiming that my calls were for not having heat. The issue was the pipes were banging and one radiator in one room was not getting heat.I will offer to resolve this for a one time payment of $750, the offer expires Thursday April 2 at 12:00 noon. This company overcharges, does terrible work, and treats customers in an arrogant condescending manner. The owner called me yelling at me when he learned of the complaint. When I called him after receiving his invoice details neither he nor anyone from his bookkeeping department would get on the phone. The invoices sent demonstrated billing practices of billing three times for the same visit.

Regards,

Business

Response:

We will accept the $750 payment for his account providing as per his agreement with me to remove this complaint from the Revdex.com and remove any despairing remarks from the internet. We will send him a revised statement as soon as we here that he is accepting this request. Please let me know as soon as possible.Thanks,Kevin

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Settlement of the business's claim for payment is not to be construed as my being satisfied with the work done, or minimize my disappointment about the company's over billing, or my surprise at the rude way I was treated.

The problem still exists.Conditions proposed not acceptable.

Regards,