Tintara at Canyon Creek Apartment Complex

May 14, Revdex.com [redacted] Austin, Texas [redacted] RE: Complaint ID [redacted] Dear [redacted] , Below is our response to the complaint (ID [redacted] ) submitted on 4/17/by*** [redacted] : · On 4/7/ [redacted] – Leasing Manager at Tintara Canyon Creek – received an on-line application and a payment of a $deposit (total deposit due $200) and $administrative fee ($application fee waived) for apartment [redacted] from [redacted] On-line applications include Resident Qualifying Criteria and Privacy Policy· On 4/9/ [redacted] emailed [redacted] requesting the co-applicants application so we could approve the application· On 4/10/ [redacted] received ***’s employment verification from his future employer and also had email correspondence relating to the application verification· On 4/13/ [redacted] and his wife [redacted] showed up at Tintara Canyon Creek to tour the property and decided they did not like the floorplan they had selected – apartment [redacted] and switched to apartment *** While at the property they signed “Welcome” document· During the next week [redacted] attempted to call [redacted] to get the missing application information· On 4/24/ [redacted] emailed [redacted] requesting missing application information again or the application will have to be cancelled and all monies forfeited Later [redacted] spoke with [redacted] and [redacted] confirmed he was cancelling his application [redacted] told [redacted] he would be forfeiting the deposit and application feeThe on-line application documents and the Welcome letter discuss canceling and forfeiting of monies paidBased on [redacted] signing all written documentation which clearly details the cancellation penalties, Tintara Canyon Creek should not honor his desired settlement of reimbursing the $partial depositHowever, out of professional courtesy we will refund the $within days of this letter All referenced documents and emails are attached Best Regards, [redacted] Community Manager Tintara Canyon Creek [redacted] Austin, Texas [redacted] @anterra.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thanks for making us aware of this issueIn order to validate our reasoning for the paint charges I have attached pictures to this email of the residents apartmentIt illustrates markings on the wall that are considered beyond the wear and tearIn the lease contract signed by the resident, it states that they are to be held responsible for these types of damages done to the apartment during their occupancy We appreciate your help in resolving this matterIf you have any other questions or concerns please do not hesitate to contact our office Best, Tintara at Canyon Creek

My understanding is that this has been resolved The resident told me they intended to withdraw

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I received a message to call you back on Monday at PM, but we have been a little short staffed in the office. I intended to do so today, but received a complaint via the Revdex.com so I will respond in
writing and copy the Revdex.com
According to my records your current rent is $950. The market rent, which is the rate that we generally lease the same type of apartment home at, is now $1,064. I reviewed the offers that went out to several other residents this month, in the same floor plan; the current rates of others in the same floor plan as you are $1,286, $1,102, $1,and $1,125. You are getting the best renewal offer out of anyone in the same floor plan. I am only able to negotiate this down to $1,if you withdraw your Revdex.com complaint and renew within the next days (no later than 7/29/14.)
We are unable to make promises about renewals a year in advance because prices are based on a number of variable factors, including the community’s occupancy, exposure, the area occupancy, the area prices, the median area income and the desirability of the community. ** is no longer with Tintara and I do not see any documentation in your contract to support the offer you state ** made.
As you are likely aware we have completed extensive rehabilitation of Tintara, to include a new fitness center, new gas grills, sinks, fire pits, televisions, a new media room and wifi lounge, bark park. We intend to complete extensive concrete repairs, replace all pool furniture and potentially add a community “Ice House” for events.
Due to Fair Housing, I must offer consistent pricing, services and amenities. As such, it would be a violation of Fair Housing for me to offer you a free covered parking or a free washer and dryer. The rate for covered parking is $per space and washer and dryer rental is $(per month).
My records indicate all maintenance requests have been completed in a timely manner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: no resolution was offered by the business.
Regards,[redacted]

May 14, 2015   Revdex.com [redacted] Austin, Texas [redacted]   RE:  Complaint ID [redacted]   Dear [redacted],   Below is our response to the complaint (ID [redacted]) submitted on 4/17/2015 by[redacted] ** [redacted]:...

·         On 4/7/15 [redacted] – Leasing Manager at Tintara Canyon Creek – received an on-line application and a payment of a $155 deposit (total deposit due $200) and $100 administrative fee ($55.00 application fee waived) for apartment [redacted] from [redacted].  On-line applications include Resident Qualifying Criteria and Privacy Policy. ·         On 4/9/2015 [redacted] emailed [redacted] requesting the co-applicants application so we could approve the application. ·         On 4/10/15 [redacted] received [redacted]’s employment verification from his future employer and also had email correspondence relating to the application verification. ·         On 4/13/15 [redacted] and his wife [redacted] showed up at Tintara Canyon Creek to tour the property and decided they did not like the floorplan they had selected – apartment [redacted] and switched to apartment [redacted]6.  While at the property they signed “Welcome” document. ·         During the next week [redacted] attempted to call [redacted] to get the missing application information. ·         On 4/24/15 [redacted] emailed [redacted] requesting missing application information again or the application will have to be cancelled and all monies forfeited.  Later [redacted] spoke with [redacted] and [redacted] confirmed he was cancelling his application.  [redacted] told [redacted] he would be forfeiting the deposit and application fee. The on-line application documents and the Welcome letter discuss canceling and forfeiting of monies paid. Based on [redacted] signing all written documentation which clearly details the cancellation penalties, Tintara Canyon Creek should not honor his desired settlement of reimbursing the $155 partial deposit. However, out of professional courtesy we will refund the $155 within 30 days of this letter.  All referenced documents and emails are attached.    Best Regards,   [redacted] Community Manager Tintara Canyon Creek [redacted] Austin, Texas [redacted]@anterra.com

Thanks for making us aware of this issue. In order to validate our reasoning for the paint charges I have attached pictures to this email of the residents apartment. It illustrates...

markings on the wall that are considered beyond the normal wear and tear. In the lease contract signed by the resident, it states that they are to be held responsible for these types of damages done to the apartment during their occupancy.
We appreciate your help in resolving this matter. If you have any other questions or concerns please do not hesitate to contact our office.
Best,
Tintara at Canyon Creek

My understanding is that this has been resolved.  The resident told me they intended to withdraw.

Hello,Ms. [redacted],I am very surprised that being in the same industry you would request compensation for items that were out of my hand when you first moved into Tintara. On the day I walked your unit the issue on hand was the dishwasher that was promised to you by an employee and...

sheetrock work and paint from a flood at Tintara. The items on hand were handle within our 7 day business practice. I  had Jose install a ceiling fan in your living room,  because it was promised to you by an employee  but yet not standard in very unit. I was able to have the dishwasher replaced and the sheetrock and paint all repaired.  I am not sure where I failed you.  No compensation will be given. Thank you.

When [redacted] reported his mildew concern to the office immediate action was taken to remedy the situation.  Mild water damage resulting in mildew is dried thoroughly, treated with a bleach based cleanser, then covered in kilz...

to seal the area.  First an industrial blower was placed in the home to assist in the drying of the water.  Each time the unit was reinspected to make sure it was dry, the residents had unplugged the fan, resulting in a slower drying.  After over a week of daily plugging the fan back in because the residents kept interfering with the treatment, it was finally dried, bleached and painted.
 
[redacted] reported that his recliner had been damaged by the water infiltration and was asked specifically to not dispose of the recliner so that the manager could look at it.  He refused and the same day he illegally dumped the recliner in the property owned dumpsters.  He repeatedly brought up the damaged recliner and demanded compensation for the recliner but would not even send photographs of the recliner.
 
Per contract, [redacted] and his roommate are required to carry renter's insurance.  Per contract, we are not responsible for his belongings in his apartment.  He was advised to make a renters insurance claim.
 
Several weeks later [redacted] was contacted about an unrelated property inspection and he brought up the mildew issue again, claiming he had reported it for "months".  There was no record of any report of mold since the very first report, which was quickly handled.  The following day the property manager inspected the apartment for mildew and found that a damp cabinet had been taped shut by the resident.  Because the area was damp, dark and sealed shut so that there was no air flow, mildew did grow because these are ideal conditions for mildew to grow.  [redacted] said he was moving out in less than a week though and he did not want fans in his apartment or anyone working on the unit, even entering the unit.
 
In short, [redacted] intentionally interfered with mildew remediation efforts, discarded any evidence of damaged belongings, and failed to report subsequent damage, then refused access to his apartment for further treatment.  He demanded compensation in the amount of a full months rent for a 2 square foot cabinet he was unable to use while it was taped shut.  In response we offered him $100 if he would agree to remove the negative post made on another rating site because it was full of inaccuracies and made in bad faith.  He refused.  It seems as if we are at an impasse here, as [redacted] is no longer a resident and has been refunded the deposit monies due to him.  No further dealings are necessary and we will not be compensating him further.  
 
 
 
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