Tiny Tot Studios

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[redacted] This is preauthorized by the customer at the time they drop off any vehicle – in this case to pass PA state inspection the vehicle needed driven so that its internal computer would register that changes had been made to the software and or modules that we worked onThis is common, and customers can either take a vehicle home and drive it for a little to reset the flags, then return for their stickers – or we need to find the time to road test a vehicle long enough to do so ourselves Total mileage driven was 90miles and the vehicle in our care a total of days while she was provided a loaner vehicle at no charge [redacted] It was our determination that these issues were preexisting, and no action on our parts required As for a warranty, I am unaware of any warranty that would cover a mudflap that was damaged – it was also not the same corner of the car, one mudflap and a different wheel were scratched, again due to our daily experience with and around customer vehicles we determined this all to be pre-existing damage not caused by us We will always state to a customer over the phone if they have a concern to bring it in and let a manager look at it, because if it looks like something we DID cause we will ALWAYS repair/address that concern Again, we did not feel responsible [redacted] Chevrolet has called us and asked us to address her concerns, we asked them if they promised or would pay for any of these concerns, their response to us was that no promises are ever made by them only a promise to prompt a dealer to reply or address any concerns [redacted] It was our belief that we did not cause this issue, but due to the area of the damage we DID agree to do a dent repair service on the vehicle I am/was under the impression that was completed, as an outside company comes in to do them, and schedule them If it has not been done, MrsRound is welcome to call [redacted] at [redacted] x [redacted] to set up this arrangement between her and the 3rd party repair company at our expense I would anticipate this matter to be resolved at this point, or the point the dent, if still needing repair, is repaired

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I informed the service tech that the vehicle was a certified pre owned and that the vehicle was weeks from when I purchased itI also contacted the dealer where I bought it and they said all century had to do since the vehicle wasn't in the data base yet was call [redacted] and verifie with them there service lead said his manager told himthat isn't century responsibility and if I wouldn't agree to a service diagnostic fee then they wouldn't look at the car it was under warranty and I was not charged at another dealer for a feethey looked at it and fixed the problems all free of charge the service lead was rude and a no it all also made me feel wow they wont even make a simple phone call to ** to make surethat is totally unacceptable I will never buy another car from century ever again and to top it off I have bought cars brand new from them

I have attached a screen shot from a recent email chain I had with my marketing director Kathy and website advocate Sean with CDK We had a glitch in the feed we were receiving from General Motors, as many dealers were General Motors has many offers that can not be combined with one another, and a feed out from their server wasn't recognizing us as opting into a compatibility filter, in turn we were relying on that feed to upload our best price but the incentives were not being filtered correctly As you can see in the attachment the problem has been resolvedI certainly did not mean to deceive the client in any way, as it was a software glitch, however if they would like to contact me directly I would be more than happy to extend an additional $discount from Century 3, on top of all GM discounts they qualify for, and provide them with a copy of the invoice to the vehicle they wish to buy upfront, to be as transparent as possible In essence, my dead cost, will lose $500, and give them any GM monies due If that works please let me knowI apologize for the format of this reply, and my contact information is below Regards, Rich W***General ManagerCentury Chevrolet [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] They put over a miles on my vehicle and had it for over 1/weeks my vehicle should not have been in the shop for that long for inspection and for a sensor They kept telling me my vehicle would be done As you can see by the pictures it is not old especial the tire Yes my vehicle needed vacuumed but it was not dirty like they are stating My insurance company valued the damage over I stated I still owed over on my vehicle and that due to the damage the vehicle was devalued at due to kelly blue book I really just want my vehicle fixed and if they refuse to fix what they did I will have no choice but to follow up with a law suit Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. The rim was damaged in their care they refused to fix it and also refused to fix the mudflap they damaged They did fix the glove box But also left the dent in the rocker panel they caused I refuse to recommend them or even take my vehicle there again I have been dealing with them for a number of years and refuse to even purchase another vehicle from them They could of had the rim and mudflap fixed under my warranty as I purchased the warranty that covered the rims and mudflaps, etc The fact that they are stating I caused the damage when they had my vehicle in their care for 1/weeks for inspection and a sensor repair And that I called them the minute I saw the rim and the mudflap and them to state they would take care of it and then deny it I take care of my vehicle yes it needed vacuumed and dusted But to destroy a loyal customers property I have referred a lot of people to Century ChevyPlus I also purchased another vehicle from them for my husband prior to his disability If they would of fixed what their corporate office stated they were fixing I would not of filed the complaint
Regards,
*** ***

To explain things a little further - Due to the confusion / our upsetting of the customer - I was offering *** an extra $in certificates towards the purchase of a new truck. Being that she already purchased one that seems to not help the situation anymore. Gas that I was referring to was a full tank of gas for the issue / having to drive here, and home with a poor experience. Further I will offer the customer $Gas Gift Card for the poor experience and their wasted time. (Who and where would they like it mailed to) In regards to the advertisement - We are only REQUIRED to have or more vehicles available in order to advertise them, they actually don't even need to be here yet (they could be incoming units), However, we must add terms in such as "limited quantities available", "limited supply", "unit not in stock", "order today". We do advertise using the phrases "while supply lasts, limited quantity available". And we did not do a "bait and switch" as we informed *** immediately upon arrival the vehicle was sold basically on her way in. And the vehicle we showed was a last effort to find a similarly advertised vehicle and noted as a demo model / and not the advertised or exact matched unit. Once again, I do sincerely apologize for the mistake / poor experience. Please let me know if you need anything further

In reply to the Revdex.com complaint submitted by *** ***, I have spoken to my General Sales Manager Bob F** who runs our sales department. His account of the incident is that Mrs*** did in fact call in on the ad vehicle, of which we had about at the beginning of the month when
the ad came out, and we also have additional rebates called "flex cash" which all dealers advertise at the beginning of each month, but there is no telling when we will have used them all up. In this case, Mrs *** did not qualify for all the incentives as advertised, but Bob was able to use some of the "flex cash" to help get her as close to the ad price as possible, again based on her qualifications. Unfortunately being that we were towards the end of the month we had sold the majority of any Silverado trucks in that price range of the ad vehicle. We had one left when Mrs*** made her inquiry via phone into the dealership. Bob explained, as mentioned before, that she didn't qualify for everything, but the agreed on a reasonable price she was happy with and decided she would come visit the store. Bob is adamant that he stated "that he only had one remaining at that price and if it gets sold, I can not get to this price." Mrs *** made the trip down here, taking at least an "hour and a half" as she describes, in which time that vehicle did sell. Coincidentally I was the manager who sold the truck in that window of her leaving, and her arriving at the dealership. When Mrs*** entered the building, she met with Bob F** immediately and he explained that the vehicle was sold with in the past hour. We did have one, non-advertised truck, which was close in price, it is still a new vehicle, on an MSO, but had been a demo model and had 3-4,miles on it already, since it is a demo vehicle we do not advertise it, and usually only show it to customers after we have tried to meet their needs with the vehicle they initially inquire on. It is unfortunate that the situation happened as it did, being the end of the month we sold roughly cars that week and in this case it just happened to be in such a small window that the ordeal transpired. I do apologize for any inconvenience this may have caused. I would be happy to reimburse Mrs*** with a tank of gas for her travels, and would save and apply $1,of our "flex cash" account if she would choose to do business with us this month - with the understanding we have limited availability on ALL models and trim levels as I do not stock hundreds at each price point. In any case please let the customer I do apologize and understand her dissatisfaction and will attempt to do everything in our power to avoid issues like this in the future. Regards, Rich W***General ManagerCentury Chevrolet

I am writing in response to a complaint filed with your office from *** ***. She bought her car on 7/and returned with it a few days later to have a couple service issues addressed. She had a TPM (Tire Pressure Monitor) light on. We added air to the tire and reset the
light. She also had a check engine light on. After a diagnosis, we determined it was an air flow (Snorkel) issue. We replaced the snorkel and reset the check engine light.All of her concerns were handled in a timely fashion and she left satisfied. My Service Manager spoke with her and she was happy with car and the service. If you should have any questions or need any additional information, I can be reached @ ###-###-#### Ext *** ***General ManagerCentury Chevrolet###-###-#### Ext

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below I will I’ll close this matter when I receive the gas gift card from a gas company that is located near me! mail the gift card to*** ***
*** *** ***
*** ** *** Any issues, please let me know! *** ***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** This is in response to the message received from Century Chevrolet. Please be aware that this is NOT how this interaction occurred. I did indeed talk to Bob F** on the phone, we reviewed the incentives and went over what we did not qualify for, Bob F** then stated a price of 28,with GM financing, 30,with our own financing. I told Bob F** that we were coming out. He NEVER stated the vehicle may not be available. We entered the dealership and Bob F** was seating in a cubicle to the left of the door. He NEVER came out of his cubicle, he actually didn’t even interact with us, he NEVER stated the vehicle in question was sold. A 2nd employee came by and took us to a desk on the right side of the building and took my sons information for a test drive. We walked toward the back of the building and exited toward a garage. After seeing the car, I stated that it was not the car we came to see. The employee stated it was the vehicle that Bob F** directed him to get us. He stated it was a NEW DEMO and stated it had miles on it. It was scratched and dented and was certainly not in any condition near new. We took that vehicle for a test drive and returned to the dealership. After looking over the defects on the truck we were taken back to the dealership and sat down at another desk, the employee then stated running back and forth several times between us and Bob F** with his pricing on a piece of scrap paper. It was not until I pressed to talk to Bob F** had I had any in person interaction with him. It was not until Bob F** came out of his cubicle did I hear that the vehicle in question was supposedly sold. I was then told by Bob F** when I asked if he had any vehicles in that price area that “We get of those vehicles from GM and deter people from buying it all month. We switch them to other vehicles and it’s a way to get people in the door and we get them to buy something else.” My son sat there as well and heard these exact words come out of Bob Foxes mouth. I asked about GM financing and was totally deterred from finding out anything about GM financing, he stated he could get me a rate from a different finance company. In researching this company, there are several reviews of the same thing happening to numerous customers In researching this I have also learned that dealerships must:disclose how many vehicles they offer at that price. It is unlawful to: Misrepresent the inventory, using advertising as part of a plan not to sell the vehicles that are advertised or not to sell the vehicles at the advertised price. Failing or refusing to sell vehicles according to the terms and condition of the advertisement. Bait and switch sales tactics are a form of advertising, in which a car dealer lures potential buyers to the dealership by advertising one vehicle at a certain price, then tells the customer that the particular vehicle is no longer available before using aggressive tactics to sell a different. This is exactly what happened. There are exact vehicles still advertised on your website for about 10,more, that you changed the stock number on. They were available that day and are still available. So I ask this…what is the cash allowance for? A new car, which I have no interest in purchasing from your company or is it for accessories? And you offer a gas card, where would I get that?

I am aware of this customer issue and personally inspected the vehicle after the concerns were addressed with my Service Manager.  We did not do any work on the vehicle in 90% of the areas that are brought up.  The interior of the vehicle was extremely dirty to begin with, a scratch on the...

wheels claimed to have been done by us was noticeably very old and not a recent accident, and the headliner/dome light concerns also appeared to be very old as well.  I can not say whether or not the technician damaged the glovebox, which is where he had to do work on the vehicle, but any "alleged" damage in and around our work area will be cleaned/repaired/replaced due to an overabundance of willingness to satisfy this customer concern.  We did not do $9000 worth of damage to this particular vehicle, and although I do not believe we caused any damage, we are still going to take care of any issues that MAY have been caused by us, in and around our workspace.   Anything further please do not hesitate to contact me,  Rich W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Again I was never verbally offered it nor told about it. This paper shows that it was already printed up before I got in the office with a zero amount by the Gap because I wasn't offered it and clearly the plan wasn't to offer it to me. They have a video which they are still acting as though they didn't get as I have been requesting to see. This will not resolve me being -8,000.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Response attachedComplaint ID: [redacted]In response to Ms. [redacted]'s complaint: [redacted])[redacted] initially brought their vehicle in for service 11-17-17 because the vehicle was running rough and the check engine light was illuminated. Upon diagnosis it was determined the engine had a...

warped head. Century 3 Chevrolet (C3), provided [redacted] with a loaner vehicle and ordered parts to fix the vehicle. [redacted] vehicle was completed mid-December 2017 and C3 attempted to contact the customer. For an additional 4 weeks C3 attempted to contact the customer to get our loaner vehicle back, and so that she could pick up her repaired vehicle. The phone number provided C3 had been disconnected / out of service.C3's service manager had to research [redacted] via Facebook, contact a mutual friend, and then that mutual friend was finally able to contact [redacted] via text message on 1-17-17. [redacted] stated "Ok I'll call them as soon as I get off I forgot to give them my new number thanks"Even after this contact [redacted] still did not pick up her vehicle until 1-23-18, over a month after work was completed. So any inconvenience caused by the vehicle not being returned to the customer would not fall back on C3.[redacted] alleges that [redacted] Chevrolet told her C3 caused more damage to the vehicle. Service manager from C3 called service manager at [redacted] 4-9-18 to speak about the concern. C3 was informed the issue being serviced currently at [redacted] is totally unrelated to the issue prior at C3. [redacted] also informed C3 that [redacted] is in fact in a loaner vehicle, that she has been reluctant to return to them as well. So [redacted] would like their vehicle returned, as [redacted]'s vehicle has been completed and ready to be picked up.Based on the information uncovered while reviewing this complaint I don't believe further action is needed from C3RegardsRich W[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]   They put over a 100 miles on my vehicle and had it for over 3 1/2 weeks.  my vehicle should not have been in the shop for that long for inspection and for a sensor.  They kept telling me my vehicle would be done.  As you can see by the pictures it is not old especial the tire.  Yes my vehicle needed vacuumed but it was not dirty like they are stating.  My insurance company valued the damage over 5000 I stated I still owed over 9000 on my vehicle and that due to the damage the vehicle was devalued at 9000 due to kelly blue book.   I really just want my vehicle fixed and if they refuse to fix what they did I will have no choice but to follow up with a law suit.
Regards,
[redacted]

I am writing in response to [redacted]'s complaint.  All repairs for Ms. [redacted] claim were repaired according to the estimate written by a [redacted] field adjuster for claim #[redacted]  The amount of $1461.36 was a deduction from [redacted] for items damaged by their...

insured, but refused to pay for because of pre-existing damage on that particular item.  (I.E. Replacement of front bumper cover, repair of rear bumper cover, and refinish of quarter panel after repair)  All of which items were written by original [redacted] estimate to be repaired or replaced.  Our shop did not receive itemized deductions until repairs were completed.  There was no deviation from original [redacted] Estimate.  In my opinion, Mrs. [redacted] needs to contact [redacted] or have her insurance company contact [redacted] on her behalf.  I have attached documents for your review.  If you have any questions feel free to contact me at ###-###-####. Gary L**General Manager Century 3 Chevrolet2430 Lebanon Church RdWest Mifflin, Pa 15122###-###-####

All customers are offered the same aftermarket products.  Attached is Ms. [redacted]'s disclosure showing we offered her GAP Protection in addition to her service contract.  She declined GAP Protection. If she would like to come in and speak with someone about purchasing a new vehicle we...

would be more than happy to assist her and try to allow for her total loss vehicles payoff in with the new purchase.   Thank you

We have offered to fix and or replace any items that could have reasonably been the fault of our technician.  Certain items I can not attribute to our mishandling of the customers property and can not justify repairing or cleaning.  It is always in our best interest to make things right for any customer when they feel we could have done more to appease them, however in an instance such as this we do have to draw the line somewhere.  Unfortunately I am only able to offer the above services as our good will.