Tio Sam Taxes

Date: 03/28/2014Re: Complaint ID # [redacted] RESPONSE AND RESOLUTION ITax Preparation and Power of Attorney FormOn February 3, 2014, Tio Sam Taxes LLC (hereinafter “us,” “we,” “our”) a tax preparation and filing company, f*t encountered [redacted] (hereinafter the Complainant) On that day, the Complainant met with a tax preparer to receive help filing his State and Federal tax returnsAfter the tax preparer finished preparing the Complainant’s tax returns, following procedure, the tax preparer gave the Complainant a Power of Attorney and Declaration of Representation form, and a Client Agreement form to signThe Complainant signed the Power of Attorney and Declaration of Representation formThe Complainant did, however, refuse to sign the Client Agreement Form Both forms were clearly marked and a special allowance was given for the Complainant to not sign the Client Agreement formIn order to offer the best tax service to our clients, we ask all tax clients to sign a Federal Power of Attorney and Declaration of Representation formWe do this, so the Certified Public Accountant (CPA) listed on the Power of Attorney and Declaration of Representation form, has limited power to communicate with the [redacted] to help resolve any tax issues that may arise with a client’s return The Power of Attorney given to the CPA is and can only be used to represent the client in front of the [redacted] (***) in the tax related matters listed on the formAs indicated on the Power of Attorney and Declaration of Representation form the Complainant signed, the CPA is only authorized to receive and inspect confidential tax information concerning the client, speak with the [redacted] about the Client’s incomes taxes, and or ITIN application if necessary, substitute or add representatives if necessary, receive the refund check to hold for disbursement to client and disclose to third parties information that may help the client with his tax returns, and refundsThe CPA and our company, or its affiliates cannot and do not use the Power of Attorney to commit any fraudulent acts, and deny any such allegations of suchOnly the CPA is given the Power of Attorney, and according to Power of Attorney and Declaration of Representation form a CPA can represent a client in front of the *** After the Complainant signed the Power of Attorney and Declaration of Representation form, the tax preparer informed the Complainant that the CPA will review his tax return documents and E-file both the State and Federal returnsThe tax preparer also informed the Complainant that a refund takes an estimated fifteen to twenty-one (15-21) days to arriveThe Complainant’s returns were reviewed by the CPA and filed on February 27, 2014.IIRefund Procedure, Accountant Verification of RefundOn March 3, the Complainant called our office, and we explained to him that tax refund checks were not going to come to the [redacted] location, where the Complainant’s tax returns were prepared, but rather, per our procedure, to our affiliate Tio Sam Check Cashing LLC, located at [redacted] *** in [redacted] *** We further explained to the Complainant that in order to ensure everything is correct, we verify with the [redacted] or if a state refund, with the [redacted] all refunds before release to the clientIIIMarch 11, and March 12, 2014On March 11, 2014, we spoke with the Complainant and informed him that his State refund had arrived and that it would be at the Tio Sam Check Cashing location after 5:00pmUnfortunately, on March 11, 2014, the Tio Sam Check Cashing location had to close early because of internet service interruption, and therefore the Complainant was not able to pick up his check on that day, due to this unforeseen circumstanceHaving internet access is vital to our company operations and record keepingInternet service allows us to access the software we use for the record keeping of the businessWhen a client picks up a refund check, we update our business records online, so our records remain accurateWithout internet service, the release of a refund check would not be updated correctly in our system, and our business records would be inaccurate Thus, we could not release any refunds, not just the Complainant’s that may have been at the Check Cashing location on the evening of March 11, 2014.The same day, on March 11, 2014, the tax preparer at the [redacted] location informed the Complainant, who arrived in person at our office, that the Tio Sam Check Cashing Location would be open the following day on March 12, On March 12, the Complainant called the Tio Sam Check Cashing location to make sure his check was thereHowever, by this time one of the owners of Tio Sam Taxes LLC was made aware of the Complainants visit and conversation to the tax preparer at the [redacted] location on March 11, and thus was making sure the Complainant’s check would be ready for him, to conveniently pick up at the [redacted] locationIVResolution and SettlementOn March 13, 2014, the owner of Tio Sam Taxes LLC spoke with the Complainant and informed him his check was ready to be picked up at the [redacted] locationThe Complainant arrived at the [redacted] location on March 13, and received his refund check and spoke with the owner directlyThe owner described to the Complainant the procedures of our company, and why and how refund checks are processed and reviewed to help avoid issues that may arise with the [redacted] or the ***The owner explained to the Complainant that we as a company work very hard to process and release the refund checks properly and timely when they arriveThe owner also explained to the Complainant because of the minor delay and inconvenience the Complainant had endured in receiving his State refund check that we would not charge him for the preparation of his State and Federal tax returns, or any services in relation to such, that he may need At the end of the conversation the Complainant seemed satisfied and pleased and even offered to pass out flyers for Tio Sam Taxes, of which we appreciated It is our belief and understanding that the issues, brought up in the complaint submitted by the Complainant to the Revdex.com of [redacted] were settled on March 13, The Complainant received his State Refund and his Federal return is still being processed by the ***We plan on working with the Complainant to help him receive his Federal refund as timely as the [redacted] will allowWe are not charging the complainant for any services related to his State and Federal returns, and the Complainant offered to pass out our flyers, indicating he truly was satisfied with the result, and the matter was settled [redacted] ***Counsel for Tio Sam Taxes LLC [redacted] ***Ph [redacted]

Date: 03/28/2014Re: Complaint ID # [redacted] RESPONSE AND RESOLUTION I. Tax Preparation and Power of Attorney FormOn February 3, 2014, Tio Sam Taxes LLC (hereinafter “us,” “we,” “our”) a tax preparation and filing company, f[redacted]t encountered [redacted]...

[redacted] (hereinafter the Complainant).  On that day, the Complainant met with a tax preparer to receive help filing his 2013 State and Federal tax returns. After the tax preparer finished preparing the Complainant’s tax returns, following procedure, the tax preparer gave the Complainant a Power of Attorney and Declaration of Representation form, and a Client Agreement form to sign. The Complainant signed the Power of Attorney and Declaration of Representation form. The Complainant did, however, refuse to sign the Client Agreement Form.  Both forms were clearly marked and a special allowance was given for the Complainant to not sign the Client Agreement form. In order to offer the best tax service to our clients, we ask all tax clients to sign a Federal Power of Attorney and Declaration of Representation form. We do this, so the Certified Public Accountant (CPA) listed on the Power of Attorney and Declaration of Representation form, has limited  power to communicate with the [redacted] to help resolve any tax issues that may arise with a client’s return.  The Power of Attorney given to the CPA is and can only be used to represent the client in front of the [redacted]) in the tax related matters listed on the form. As indicated on the Power of Attorney and Declaration of Representation form the Complainant signed, the CPA is only authorized to receive and inspect confidential tax information concerning the client, speak with the [redacted] about the Client’s incomes taxes, and or ITIN application if necessary, substitute or add  representatives if necessary,  receive the refund check to hold for disbursement to client and disclose to third parties information that may help the client with his tax returns, and refunds. The CPA and our company, or its affiliates cannot and do not use the Power of Attorney to commit any fraudulent acts, and deny any such allegations of such. Only the CPA is given the Power of Attorney, and according to Power of Attorney and Declaration of Representation form a CPA can represent a client in front of the [redacted].  After the Complainant signed the Power of Attorney and Declaration of Representation form, the tax preparer informed the Complainant that the CPA will review his tax return documents and E-file both the State and Federal returns. The tax preparer also informed the Complainant that a refund takes an estimated fifteen to twenty-one (15-21) days to arrive. The Complainant’s returns were reviewed by the CPA and filed on February 27, 2014.II. Refund Procedure,  Accountant Verification of RefundOn March 3, 2013 the Complainant called our office, and we explained to him that tax refund checks were not going to come to the [redacted] location, where the Complainant’s tax returns were prepared, but rather, per our procedure, to our affiliate Tio Sam Check Cashing LLC, located at [redacted] in [redacted].  We further explained to the Complainant that in order to ensure everything is correct, we verify with the [redacted] or if a state refund, with the [redacted] all refunds before release to the client. III. March 11, 2014 and  March 12, 2014On March 11, 2014, we spoke with the Complainant and informed him that his State refund had arrived and that it would be at the Tio Sam Check Cashing location after 5:00pm. Unfortunately, on March 11, 2014, the Tio Sam Check Cashing location had to close early because of internet service interruption, and therefore the Complainant was not able to pick up his check on that day, due to this unforeseen circumstance. Having internet access is vital to our company operations and record keeping. Internet service allows us to access the software we use for the record keeping of the business. When a client picks up a refund check, we update our business records online, so our records remain accurate. Without internet service, the release of a refund check would not be updated correctly in our system, and our business records would be inaccurate.  Thus, we could not release any refunds, not just the Complainant’s that may have been at the Check Cashing location on the evening of March 11, 2014.The same day, on March 11, 2014, the tax preparer at the [redacted] location informed the Complainant, who arrived in person at our office, that the Tio Sam Check Cashing Location would be open the following day on March 12, 2014. On March 12, 2014 the Complainant called the Tio Sam Check Cashing location to make sure his check was there. However, by this time one of the owners of Tio Sam Taxes LLC was made aware of the Complainants visit and conversation to the tax preparer at the [redacted] location on March 11, and thus was making sure the Complainant’s check would be ready for him, to conveniently pick up at the [redacted] location. IV. Resolution and SettlementOn March 13, 2014, the owner of Tio Sam Taxes LLC spoke with the Complainant and informed him his check was ready to be picked up at the [redacted] location. The Complainant arrived at the [redacted] location on March 13, 2014 and received his refund check and spoke with the owner directly. The owner described to the Complainant the procedures of our company, and why and how refund checks are processed and reviewed to help avoid issues that may arise with the [redacted] or the [redacted]. The owner explained to the Complainant that we as a company work very hard to process and release the refund checks properly and timely when they arrive. The owner also explained to the Complainant because of the minor delay and inconvenience the Complainant had endured in receiving his State refund check that we would not charge him for the preparation of his 2013 State and Federal tax returns, or any services in relation to such, that he may need.  At the end of the conversation the Complainant seemed satisfied and pleased and even offered to pass out flyers for Tio Sam Taxes, of which we appreciated.  It is our belief and understanding that the issues, brought up in the complaint submitted by the Complainant to the Revdex.com of [redacted] were settled on March 13, 2014. The Complainant received his State Refund and his Federal return is still being processed by the [redacted]. We plan on working with the Complainant to help him receive his Federal refund as timely as the [redacted] will allow. We are not charging the complainant for any services related to his 2013 State and Federal returns, and the Complainant offered to pass out our flyers, indicating he truly was satisfied with the result, and the matter was settled. [redacted]Counsel for Tio Sam Taxes LLC[redacted]Ph. [redacted]

Date: 03/28/2014Re: Complaint ID # [redacted] RESPONSE AND RESOLUTION I. Tax Preparation and Power of Attorney FormOn February 3, 2014, Tio Sam Taxes LLC (hereinafter “us,” “we,” “our”) a tax preparation and filing company, f[redacted]t encountered [redacted] (hereinafter the Complainant).  On that day, the Complainant met with a tax preparer to receive help filing his 2013 State and Federal tax returns. After the tax preparer finished preparing the Complainant’s tax returns, following procedure, the tax preparer gave the Complainant a Power of Attorney and Declaration of Representation form, and a Client Agreement form to sign. The Complainant signed the Power of Attorney and Declaration of Representation form. The Complainant did, however, refuse to sign the Client Agreement Form.  Both forms were clearly marked and a special allowance was given for the Complainant to not sign the Client Agreement form. In order to offer the best tax service to our clients, we ask all tax clients to sign a Federal Power of Attorney and Declaration of Representation form. We do this, so the Certified Public Accountant (CPA) listed on the Power of Attorney and Declaration of Representation form, has limited  power to communicate with the [redacted] to help resolve any tax issues that may arise with a client’s return.  The Power of Attorney given to the CPA is and can only be used to represent the client in front of the [redacted]) in the tax related matters listed on the form. As indicated on the Power of Attorney and Declaration of Representation form the Complainant signed, the CPA is only authorized to receive and inspect confidential tax information concerning the client, speak with the [redacted] about the Client’s incomes taxes, and or ITIN application if necessary, substitute or add  representatives if necessary,  receive the refund check to hold for disbursement to client and disclose to third parties information that may help the client with his tax returns, and refunds. The CPA and our company, or its affiliates cannot and do not use the Power of Attorney to commit any fraudulent acts, and deny any such allegations of such. Only the CPA is given the Power of Attorney, and according to Power of Attorney and Declaration of Representation form a CPA can represent a client in front of the [redacted].  After the Complainant signed the Power of Attorney and Declaration of Representation form, the tax preparer informed the Complainant that the CPA will review his tax return documents and E-file both the State and Federal returns. The tax preparer also informed the Complainant that a refund takes an estimated fifteen to twenty-one (15-21) days to arrive. The Complainant’s returns were reviewed by the CPA and filed on February 27, 2014.II. Refund Procedure,  Accountant Verification of RefundOn March 3, 2013 the Complainant called our office, and we explained to him that tax refund checks were not going to come to the [redacted] location, where the Complainant’s tax returns were prepared, but rather, per our procedure, to our affiliate Tio Sam Check Cashing LLC, located at [redacted] in [redacted].  We further explained to the Complainant that in order to ensure everything is correct, we verify with the [redacted] or if a state refund, with the [redacted] all refunds before release to the client. III. March 11, 2014 and  March 12, 2014On March 11, 2014, we spoke with the Complainant and informed him that his State refund had arrived and that it would be at the Tio Sam Check Cashing location after 5:00pm. Unfortunately, on March 11, 2014, the Tio Sam Check Cashing location had to close early because of internet service interruption, and therefore the Complainant was not able to pick up his check on that day, due to this unforeseen circumstance. Having internet access is vital to our company operations and record keeping. Internet service allows us to access the software we use for the record keeping of the business. When a client picks up a refund check, we update our business records online, so our records remain accurate. Without internet service, the release of a refund check would not be updated correctly in our system, and our business records would be inaccurate.  Thus, we could not release any refunds, not just the Complainant’s that may have been at the Check Cashing location on the evening of March 11, 2014.The same day, on March 11, 2014, the tax preparer at the [redacted] location informed the Complainant, who arrived in person at our office, that the Tio Sam Check Cashing Location would be open the following day on March 12, 2014. On March 12, 2014 the Complainant called the Tio Sam Check Cashing location to make sure his check was there. However, by this time one of the owners of Tio Sam Taxes LLC was made aware of the Complainants visit and conversation to the tax preparer at the [redacted] location on March 11, and thus was making sure the Complainant’s check would be ready for him, to conveniently pick up at the [redacted] location. IV. Resolution and SettlementOn March 13, 2014, the owner of Tio Sam Taxes LLC spoke with the Complainant and informed him his check was ready to be picked up at the [redacted] location. The Complainant arrived at the [redacted] location on March 13, 2014 and received his refund check and spoke with the owner directly. The owner described to the Complainant the procedures of our company, and why and how refund checks are processed and reviewed to help avoid issues that may arise with the [redacted] or the [redacted]. The owner explained to the Complainant that we as a company work very hard to process and release the refund checks properly and timely when they arrive. The owner also explained to the Complainant because of the minor delay and inconvenience the Complainant had endured in receiving his State refund check that we would not charge him for the preparation of his 2013 State and Federal tax returns, or any services in relation to such, that he may need.  At the end of the conversation the Complainant seemed satisfied and pleased and even offered to pass out flyers for Tio Sam Taxes, of which we appreciated.  It is our belief and understanding that the issues, brought up in the complaint submitted by the Complainant to the Revdex.com of [redacted] were settled on March 13, 2014. The Complainant received his State Refund and his Federal return is still being processed by the [redacted]. We plan on working with the Complainant to help him receive his Federal refund as timely as the [redacted] will allow. We are not charging the complainant for any services related to his 2013 State and Federal returns, and the Complainant offered to pass out our flyers, indicating he truly was satisfied with the result, and the matter was settled. [redacted]Counsel for Tio Sam Taxes LLC[redacted]Ph. [redacted]

Date: 03/28/2014Re: Complaint ID # [redacted] RESPONSE AND RESOLUTION I. Tax Preparation and Power of Attorney FormOn February 3, 2014, Tio Sam Taxes LLC (hereinafter “us,” “we,” “our”) a tax preparation and filing company, f[redacted]t encountered [redacted]...

[redacted] (hereinafter the Complainant).  On that day, the Complainant met with a tax preparer to receive help filing his 2013 State and Federal tax returns. After the tax preparer finished preparing the Complainant’s tax returns, following procedure, the tax preparer gave the Complainant a Power of Attorney and Declaration of Representation form, and a Client Agreement form to sign. The Complainant signed the Power of Attorney and Declaration of Representation form. The Complainant did, however, refuse to sign the Client Agreement Form.  Both forms were clearly marked and a special allowance was given for the Complainant to not sign the Client Agreement form. In order to offer the best tax service to our clients, we ask all tax clients to sign a Federal Power of Attorney and Declaration of Representation form. We do this, so the Certified Public Accountant (CPA) listed on the Power of Attorney and Declaration of Representation form, has limited  power to communicate with the [redacted] to help resolve any tax issues that may arise with a client’s return.  The Power of Attorney given to the CPA is and can only be used to represent the client in front of the [redacted]) in the tax related matters listed on the form. As indicated on the Power of Attorney and Declaration of Representation form the Complainant signed, the CPA is only authorized to receive and inspect confidential tax information concerning the client, speak with the [redacted] about the Client’s incomes taxes, and or ITIN application if necessary, substitute or add  representatives if necessary,  receive the refund check to hold for disbursement to client and disclose to third parties information that may help the client with his tax returns, and refunds. The CPA and our company, or its affiliates cannot and do not use the Power of Attorney to commit any fraudulent acts, and deny any such allegations of such. Only the CPA is given the Power of Attorney, and according to Power of Attorney and Declaration of Representation form a CPA can represent a client in front of the [redacted].  After the Complainant signed the Power of Attorney and Declaration of Representation form, the tax preparer informed the Complainant that the CPA will review his tax return documents and E-file both the State and Federal returns. The tax preparer also informed the Complainant that a refund takes an estimated fifteen to twenty-one (15-21) days to arrive. The Complainant’s returns were reviewed by the CPA and filed on February 27, 2014.II. Refund Procedure,  Accountant Verification of RefundOn March 3, 2013 the Complainant called our office, and we explained to him that tax refund checks were not going to come to the [redacted] location, where the Complainant’s tax returns were prepared, but rather, per our procedure, to our affiliate Tio Sam Check Cashing LLC, located at [redacted] in [redacted].  We further explained to the Complainant that in order to ensure everything is correct, we verify with the [redacted] or if a state refund, with the [redacted] all refunds before release to the client. III. March 11, 2014 and  March 12, 2014On March 11, 2014, we spoke with the Complainant and informed him that his State refund had arrived and that it would be at the Tio Sam Check Cashing location after 5:00pm. Unfortunately, on March 11, 2014, the Tio Sam Check Cashing location had to close early because of internet service interruption, and therefore the Complainant was not able to pick up his check on that day, due to this unforeseen circumstance. Having internet access is vital to our company operations and record keeping. Internet service allows us to access the software we use for the record keeping of the business. When a client picks up a refund check, we update our business records online, so our records remain accurate. Without internet service, the release of a refund check would not be updated correctly in our system, and our business records would be inaccurate.  Thus, we could not release any refunds, not just the Complainant’s that may have been at the Check Cashing location on the evening of March 11, 2014.The same day, on March 11, 2014, the tax preparer at the [redacted] location informed the Complainant, who arrived in person at our office, that the Tio Sam Check Cashing Location would be open the following day on March 12, 2014. On March 12, 2014 the Complainant called the Tio Sam Check Cashing location to make sure his check was there. However, by this time one of the owners of Tio Sam Taxes LLC was made aware of the Complainants visit and conversation to the tax preparer at the [redacted] location on March 11, and thus was making sure the Complainant’s check would be ready for him, to conveniently pick up at the [redacted] location. IV. Resolution and SettlementOn March 13, 2014, the owner of Tio Sam Taxes LLC spoke with the Complainant and informed him his check was ready to be picked up at the [redacted] location. The Complainant arrived at the [redacted] location on March 13, 2014 and received his refund check and spoke with the owner directly. The owner described to the Complainant the procedures of our company, and why and how refund checks are processed and reviewed to help avoid issues that may arise with the [redacted] or the [redacted]. The owner explained to the Complainant that we as a company work very hard to process and release the refund checks properly and timely when they arrive. The owner also explained to the Complainant because of the minor delay and inconvenience the Complainant had endured in receiving his State refund check that we would not charge him for the preparation of his 2013 State and Federal tax returns, or any services in relation to such, that he may need.  At the end of the conversation the Complainant seemed satisfied and pleased and even offered to pass out flyers for Tio Sam Taxes, of which we appreciated.  It is our belief and understanding that the issues, brought up in the complaint submitted by the Complainant to the Revdex.com of [redacted] were settled on March 13, 2014. The Complainant received his State Refund and his Federal return is still being processed by the [redacted]. We plan on working with the Complainant to help him receive his Federal refund as timely as the [redacted] will allow. We are not charging the complainant for any services related to his 2013 State and Federal returns, and the Complainant offered to pass out our flyers, indicating he truly was satisfied with the result, and the matter was settled. [redacted]Counsel for Tio Sam Taxes LLC[redacted]Ph. [redacted]

Date: 03/28/2014Re: Complaint ID # [redacted] RESPONSE AND RESOLUTION I. Tax Preparation and Power of Attorney FormOn February 3, 2014, Tio Sam Taxes LLC (hereinafter “us,” “we,” “our”) a tax preparation and filing company, f[redacted]t encountered [redacted] (hereinafter the Complainant).  On that day, the Complainant met with a tax preparer to receive help filing his 2013 State and Federal tax returns. After the tax preparer finished preparing the Complainant’s tax returns, following procedure, the tax preparer gave the Complainant a Power of Attorney and Declaration of Representation form, and a Client Agreement form to sign. The Complainant signed the Power of Attorney and Declaration of Representation form. The Complainant did, however, refuse to sign the Client Agreement Form.  Both forms were clearly marked and a special allowance was given for the Complainant to not sign the Client Agreement form. In order to offer the best tax service to our clients, we ask all tax clients to sign a Federal Power of Attorney and Declaration of Representation form. We do this, so the Certified Public Accountant (CPA) listed on the Power of Attorney and Declaration of Representation form, has limited  power to communicate with the [redacted] to help resolve any tax issues that may arise with a client’s return.  The Power of Attorney given to the CPA is and can only be used to represent the client in front of the [redacted]) in the tax related matters listed on the form. As indicated on the Power of Attorney and Declaration of Representation form the Complainant signed, the CPA is only authorized to receive and inspect confidential tax information concerning the client, speak with the [redacted] about the Client’s incomes taxes, and or ITIN application if necessary, substitute or add  representatives if necessary,  receive the refund check to hold for disbursement to client and disclose to third parties information that may help the client with his tax returns, and refunds. The CPA and our company, or its affiliates cannot and do not use the Power of Attorney to commit any fraudulent acts, and deny any such allegations of such. Only the CPA is given the Power of Attorney, and according to Power of Attorney and Declaration of Representation form a CPA can represent a client in front of the [redacted].  After the Complainant signed the Power of Attorney and Declaration of Representation form, the tax preparer informed the Complainant that the CPA will review his tax return documents and E-file both the State and Federal returns. The tax preparer also informed the Complainant that a refund takes an estimated fifteen to twenty-one (15-21) days to arrive. The Complainant’s returns were reviewed by the CPA and filed on February 27, 2014.II. Refund Procedure,  Accountant Verification of RefundOn March 3, 2013 the Complainant called our office, and we explained to him that tax refund checks were not going to come to the [redacted] location, where the Complainant’s tax returns were prepared, but rather, per our procedure, to our affiliate Tio Sam Check Cashing LLC, located at [redacted] in [redacted].  We further explained to the Complainant that in order to ensure everything is correct, we verify with the [redacted] or if a state refund, with the [redacted] all refunds before release to the client. III. March 11, 2014 and  March 12, 2014On March 11, 2014, we spoke with the Complainant and informed him that his State refund had arrived and that it would be at the Tio Sam Check Cashing location after 5:00pm. Unfortunately, on March 11, 2014, the Tio Sam Check Cashing location had to close early because of internet service interruption, and therefore the Complainant was not able to pick up his check on that day, due to this unforeseen circumstance. Having internet access is vital to our company operations and record keeping. Internet service allows us to access the software we use for the record keeping of the business. When a client picks up a refund check, we update our business records online, so our records remain accurate. Without internet service, the release of a refund check would not be updated correctly in our system, and our business records would be inaccurate.  Thus, we could not release any refunds, not just the Complainant’s that may have been at the Check Cashing location on the evening of March 11, 2014.The same day, on March 11, 2014, the tax preparer at the [redacted] location informed the Complainant, who arrived in person at our office, that the Tio Sam Check Cashing Location would be open the following day on March 12, 2014. On March 12, 2014 the Complainant called the Tio Sam Check Cashing location to make sure his check was there. However, by this time one of the owners of Tio Sam Taxes LLC was made aware of the Complainants visit and conversation to the tax preparer at the [redacted] location on March 11, and thus was making sure the Complainant’s check would be ready for him, to conveniently pick up at the [redacted] location. IV. Resolution and SettlementOn March 13, 2014, the owner of Tio Sam Taxes LLC spoke with the Complainant and informed him his check was ready to be picked up at the [redacted] location. The Complainant arrived at the [redacted] location on March 13, 2014 and received his refund check and spoke with the owner directly. The owner described to the Complainant the procedures of our company, and why and how refund checks are processed and reviewed to help avoid issues that may arise with the [redacted] or the [redacted]. The owner explained to the Complainant that we as a company work very hard to process and release the refund checks properly and timely when they arrive. The owner also explained to the Complainant because of the minor delay and inconvenience the Complainant had endured in receiving his State refund check that we would not charge him for the preparation of his 2013 State and Federal tax returns, or any services in relation to such, that he may need.  At the end of the conversation the Complainant seemed satisfied and pleased and even offered to pass out flyers for Tio Sam Taxes, of which we appreciated.  It is our belief and understanding that the issues, brought up in the complaint submitted by the Complainant to the Revdex.com of [redacted] were settled on March 13, 2014. The Complainant received his State Refund and his Federal return is still being processed by the [redacted]. We plan on working with the Complainant to help him receive his Federal refund as timely as the [redacted] will allow. We are not charging the complainant for any services related to his 2013 State and Federal returns, and the Complainant offered to pass out our flyers, indicating he truly was satisfied with the result, and the matter was settled. [redacted]Counsel for Tio Sam Taxes LLC[redacted]Ph. [redacted]