Tip Top Meats & European Delicatessen Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern:
I am responding to a complaint letter we recently received. I deeply regret the incident and apologize to the customer. We will totally refund the money for the customer’s purchase, double for the inconvenience. I misunderstood the woman’s complaint...

when she called me. I understood at the time that she was complaining about the stuffed pork chop, which is an item that is lightly browned in the oven. It turns out, per the Revdex.com complaint letter, she was actually referring to the smoked pork chop, which is a grilled item. Often times, the end cut is heavily smoked and can be dry. Now I understand her disappointment. I tried to offer her a refund when she called, but she was hysterical and refused to accept it. I could not appease her and I was very tired after twelve hours of work, so I over-reacted. I in no way had any idea that she was African American, and my comments toward her were certainly not directed at her race. I will contact the customer myself and make things right.
Sincerely, 
[redacted] 
Owner, Tip Top Meats & European Delicatessen, Inc.