Tip Top Meats & European Delicatessen

To whom it may concern: I am responding to a complaint letter we recently receivedI deeply regret the incident and apologize to the customerWe will totally refund the money for the customer’s purchase, double for the inconvenienceI misunderstood the woman’s complaint when she called meI understood at the time that she was complaining about the stuffed pork chop, which is an item that is lightly browned in the ovenIt turns out, per the Revdex.com complaint letter, she was actually referring to the smoked pork chop, which is a grilled itemOften times, the end cut is heavily smoked and can be dryNow I understand her disappointmentI tried to offer her a refund when she called, but she was hysterical and refused to accept itI could not appease her and I was very tired after twelve hours of work, so I over-reactedI in no way had any idea that she was African American, and my comments toward her were certainly not directed at her raceI will contact the customer myself and make things right Sincerely, [redacted] Owner, Tip Top Meats & European Delicatessen, Inc