Tip Top Window Cleaning

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***

On 5/3/we completed a local move for the consumerThis move was within the same complex, required use of the elevator, and hoisting of furnitureThe consumers estimate was for hours of labor, hours of travel, and the state regulated fuel surcharge for a total of $The consumer signed the estimate which indicates that it is not a guarantee that the actual charges will not exceed the amount of the estimateThe crew began at 9AM, and finished at 11:23AMWe bill in half hour incrementsTherefore at 11:23, we billed for hours The consumer was unhappy that his bill went over the estimated amount, and said any smart business person always rounds down not upAnything past 11:would be rounded up according to basic mathematicsThe claimant is making accusations against our company stating we fraudulently charged his credit card, forged documents, and is requesting an apology and a refund for $The claimants estimated charged were $He paid a total of $We will not be issuing any type of refund as we did not process any fraudulent charges, the claimant paid for all services that were receivedThe claimant also signed for those services for order number 17-which is a legal contract signed by the claimantAdditionally, the attached documentation shows we did not forge any documents, and the claimant also has a copy of these forms that he's accusing us of not knowing he had originals to on social mediaThe claimant disputed his credit card charges, and after his dispute was reviewed they denied his claimApparently that wasn't proof enough for the claimantOn 6/23/he contact our office again, days after his moveHe was told that any additional communication would need to be handled by his attorney after he was making threats on the phoneNo one at our company has ever yelled at the claimant, he has however yelled at us and make threatsApparently that wasn't proof enough for the claimantOn 6/24/17, the claimant took to social media making claims & accusations against our companyOn 6/25/17, he submitted two more Revdex.com complaintsHow is this claimant allowed to make three complaints for one company in less than hours? At this point it is becoming harassment, and if needed, we will pursue legal action for libel defamation

* contacted our office over days after the delivery of his shipment, inquiring about a small bag of hand tools. We contacted our driver, who stated that IF there were a small bag, he MAY have placed the bag into a tote or a box so that they would not be damaged or misplacedWe then relayed
this information to * and asked him to call us back IF he did not FIND his misplaced bag. * NEVER contacted us again, leading us to believe that HE found his bag of tools. * moved over 33% of his own items over a period of timeThe "bundle of tools" he is referring to are garden tools not a "bag" and he admits that he received all of the items that were placed on our truck and he signed stating this factEven though we could deny his claim entirely due to these facts, when we did hear that * did not find his tools over month's ago we settled directly with him as we would have done month's ago if he had contacted us immediately after his delivery. We have asked * to return our settlement in the event that if and when he finds his misplaced tools

On 5/3/we completed a local move for the consumerThis move was within the same complex, required use of the elevator, and hoisting of furniture. The consumers estimate was for hours of labor, hours of travel, and the state regulated fuel surcharge for a total of $The consumer
signed the estimate which indicates that it is not a guarantee that the actual charges will not exceed the amount of the estimate. The crew began at 9AM, and finished at 11:23AMWe bill in half hour incrementsTherefore at 11:23, we billed for hours The consumer was unhappy that his bill went over the estimated amount, and said any smart business person always rounds down not upAnything past 11:would be rounded up according to basic mathematics. The claimant is making accusations against our company stating we fraudulently charged his credit card, forged documents, and is requesting an apology and a refund for $493.25. The claimants estimated charged were $He paid a total of $We will not be issuing any type of refund as we did not process any fraudulent charges, the claimant paid for all services that were receivedThe claimant also signed for those services for order number 17-which is a legal contract signed by the claimantAdditionally, the attached documentation shows we did not forge any documents, and the claimant also has a copy of these forms that he's accusing us of not knowing he had originals to on social media. The claimant disputed his credit card charges, and after his dispute was reviewed they denied his claimApparently that wasn't proof enough for the claimantOn 6/23/he contact our office again, days after his moveHe was told that any additional communication would need to be handled by his attorney after he was making threats on the phoneNo one at our company has ever yelled at the claimant, he has however yelled at us and make threats. Apparently that wasn't proof enough for the claimant. On 6/24/17, the claimant took to social media making claims & accusations against our companyOn 6/25/17, he submitted two more Revdex.com complaintsHow is this claimant allowed to make three complaints for one company in less than hours? At this point it is becoming harassment, and if needed, we will pursue legal action for libel defamation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

On 5/3/17 we completed a local move for the consumer. This move was within the same complex, required use of the elevator, and hoisting of furniture. The consumers estimate was for 2 hours of labor, 2 hours of travel, and the state regulated fuel surcharge for a total of $573.25. The consumer...

signed the estimate which indicates that it is not a guarantee that the actual charges will not exceed the amount of the estimate. The crew began at 9AM, and finished at 11:23AM. We bill in half hour increments. Therefore at 11:23, we billed for 2.5 hours.  The consumer was unhappy that his bill went over the estimated amount, and said any smart business person always rounds down not up. Anything past 11:15 would be rounded up according to basic mathematics. The claimant is making false accusations against our company stating we fraudulently charged his credit card, forged documents, and is requesting an apology and a refund for $493.25. The claimants estimated charged were $573.25. He paid a total of $593.25. We will not be issuing any type of refund as we did not process any fraudulent charges, the claimant paid for all services that were received. The claimant also signed for those services for order number 17-226 which is a legal contract signed by the claimant. Additionally, the attached documentation shows we did not forge any documents, and the claimant also has a copy of these forms that he's accusing us of not knowing he had originals to on social media. The claimant disputed his credit card charges, and after his dispute was reviewed they denied his claim. Apparently that wasn't proof enough for the claimant. On 6/23/17 he contact our office again, 51 days after his move. He was told that any additional communication would need to be handled by his attorney after he was making threats on the phone. No one at our company has ever yelled at the claimant, he has however yelled at us and make threats. Apparently that wasn't proof enough for the claimant. On 6/24/17, the claimant took to social media making false claims & accusations against our company. On 6/25/17, he submitted two more Revdex.com complaints. How is this claimant allowed to make three complaints for one company in less than 48 hours? At this point it is becoming harassment, and if needed, we will pursue legal action for libel defamation.

* contacted our office over 30 days after the delivery of his shipment, inquiring about a small bag of hand tools.  We contacted our driver, who stated that IF there were a small bag, he MAY have placed the bag into a tote or a box so that they would not be damaged or misplaced. We then relayed...

this information to * and asked him to call us back IF he did not FIND his misplaced bag. * NEVER contacted us again, leading us to believe that HE found his bag of tools. * moved over 33% of his own items over a period of time. The "bundle of tools" he is referring to are garden tools not a "bag" and he admits that he received all of the items that were placed on our truck and he signed stating this fact. Even though we could deny his claim entirely due to these facts, when we did hear that * did not find his tools over 4 month's ago we settled directly with him as we would have done 5 month's ago if he had contacted us immediately after his delivery.  We have asked * to return our settlement in the event that if and when he finds his misplaced tools.