TIPS & TOES NAILS SALON

I (***) received a call from [redacted] on 9/5/ [redacted] advised me that she had paid $to get her nails done two weeks ago, she was having issues with her nails lifting and she'd like to come in and get them repaired [redacted] told me that one of the girls at the salone told her that her nails should last for a monthThis can be an accurate time frame for gel polish, but not for acrylic nails due to constant nail growth I assured [redacted] that we would be glad to take care of any issues with the services we providedI asked [redacted] what type of nail service(s) she received but she wants them fixed and then asked "Do we have to do this now?" I advised [redacted] that I really need to know what type of nails she has so I can schedule her appointment properly [redacted] became agitated and said, "I don't want to argue with you, you don't understand me." I told [redacted] she is speaking English and I understand her perfectlyAt this point [redacted] asked for my name and said she'd like to speak to the salon ownerI advised her that my name is [redacted] and that I'd have the owner ( [redacted] ) return her call [redacted] then said that she was going to call the Revdex.com on the salon and hung up on me [redacted] was calling on a private/blocked number so it didn't register on our caller ID and she didn't leave me a phone number for a call back before disconnecting the call [redacted] not only called Revdex.com, she also posted a complaint on "***"I (***) responded to the complaint, advising [redacted] that we aim to make our customers happy and again offered her an appointment to repair the nails [redacted] repliedstating that she has two kids and hasn't had time to come back to get her nails repairedTherefore, I should consider that she's not one of the young dumb girls trying to take advantage of a business [redacted] somehow obtained [redacted] ***'s personal cell phone number has made numerous calls to her [redacted] returned [redacted] 's call, it went to voice mail, so she left a messageIn the message, [redacted] advised [redacted] that she had reached her on her personal phone and that she is available in the Salon Thursday-Sunday from 9-and gave the Salon's phone number We believe [redacted] has called the Salon numerous times (9/8, 9/& 9/11), due to the caller ID showing as "private"When I (***) answer the call the caller hangs up once they hear my voice [redacted] has made several attempts to contact [redacted] She has never been able to reach her but has left voice mail messages As a concerned business, our goal is to provide excellent customer service to our clients at all timesWe are more willing to correct any issues pertaining to our services on [redacted] 's nails

I am rejecting this response because: [redacted] never once indicated she would assure me a solution to my concern I asked for an appointment to fix my gel material nails, and her response was confrontational I asked [redacted] for the owners name, and the times and days the owner was at Tips and Toes Nail Salon [redacted] replied twice the owner [redacted] "comes and goes and I don't know an exact time and day she comes in." Therefore, I contacted her public business records, and decided to call the owner [redacted] ***, to resolve this matter without trying to connect with the Revdex.com because I felt the owner had the right to know I called [redacted] ***s's public phone number, and she did not answer [redacted] called back the same day and did not leave a messageI returned the call back five minuets later and left a message to call me backShe never did I received a call from [redacted] the next day, pretending she was [redacted] and to call her back at the Tips and Toes Nail Salon, during Tuesday thur Saturday, which I found odd after [redacted] stated [redacted] "comes and goes without any consistent days of attending the business location." I returned the call the same day, and another employee answered the phone, and informed me [redacted] was not inI thought to myself how can [redacted] not be in, when she just called me to call her back during these days and hours I decided I did not want to play these games with ***, and decided to take matters with the Revdex.com Note: ***'s statement implies accusations Thank you for your time [redacted] ***

I ([redacted]) received a call from [redacted] on 9/5/14. [redacted] advised me that she had paid $40 to get her nails done two weeks ago, she was having issues with her nails lifting and she'd like to come in and get them repaired. [redacted] told me that one of the girls at the salone told her that her nails...

should last for a month. This can be an accurate time frame for gel polish, but not for acrylic nails due to constant nail growth.
I assured [redacted] that we would be glad to take care of any issues with the services we provided. I asked [redacted] what type of nail service(s) she received but she wants them fixed and then asked "Do we have to do this now?" I advised [redacted] that I really need to know what type of nails she has so I can schedule her appointment properly. [redacted] became agitated and said, "I don't want to argue with you, you don't understand me." I told [redacted] she is speaking English and I understand her perfectly. At this point [redacted] asked for my name and said she'd like to speak to the salon owner. I advised her that my name is [redacted] and that I'd have the owner ([redacted]) return her call. [redacted] then said that she was going to call the Revdex.com on the salon and hung up on me. [redacted] was calling on a private/blocked number so it didn't register on our caller ID and she didn't leave me a phone number for a call back before disconnecting the call.
[redacted] not only called Revdex.com, she also posted a complaint on "[redacted]". I ([redacted]) responded to the complaint, advising [redacted] that we aim to make our customers happy and again offered her an appointment to repair the nails. [redacted] replied. stating that she has two kids and hasn't had time to come back to get her nails repaired. Therefore, I should consider that she's not one of the young dumb girls trying to take advantage of a business.
[redacted] somehow obtained [redacted]'s personal cell phone number has made numerous calls to her. [redacted] returned [redacted]'s call, it went to voice mail, so she left a message. In the message, [redacted] advised [redacted] that she had reached her on her personal phone and that she is available in the Salon Thursday-Sunday from 9-5 and gave the Salon's phone number.
We believe [redacted] has called the Salon numerous times (9/8, 9/10 & 9/11), due to the caller ID showing as "private". When I ([redacted]) answer the call the caller hangs up once they hear my voice.
[redacted] has made several attempts to contact [redacted]. She has never been able to reach her but has left voice mail messages.
As a concerned business, our goal is to provide excellent customer service to our clients at all times. We are more willing to correct any issues pertaining to our services on [redacted]'s nails.

I am rejecting this response because:
 
1. [redacted] never once indicated she would assure me a solution to my concern.
 
2. I asked for an appointment to fix my gel material nails, and her response was confrontational.
 
3. I asked [redacted] for the owners name, and the times and days the owner was at Tips and Toes Nail Salon. [redacted] replied twice the owner [redacted]"comes and goes and I don't know an exact time and day she comes in."
 
4. Therefore, I contacted her public business records, and decided to call the owner [redacted], to resolve this matter without trying to connect with the Revdex.com because I felt the owner had the right to know.
 
5. I called [redacted]s's public phone number, and she did not answer. [redacted] called back the same day and did not leave a message. I returned the call back five minuets later and left a message to call me back. She never did.
 
6. I received a call from [redacted] the next day, pretending she was [redacted] and to call her back at the Tips and Toes Nail Salon, during Tuesday thur Saturday, which I found odd after [redacted] stated [redacted] "comes and goes without any consistent days of attending the business location."
 
7. I returned the call the same day, and another employee answered the phone, and informed me [redacted] was not in. I thought to myself how can [redacted] not be in, when she just called me to call her back during these days and hours.
 
8. I decided I did not want to play these games with [redacted], and decided to take matters with the Revdex.com.
 
Note: [redacted]'s statement implies false accusations.
 
Thank you for your time.
 
[redacted]

Review: I went to Tips & Toes Nail Salon in Carmichael, the week of August 25, 2014. I paid $40.00 for a full set of quality, gel prosthetic nails. I was told it would last a month, and longer then acrylic nails, which is two weeks. However, within one week my nails were detaching and coming unglued. I needed to return to the nail salon, so I could have them add glue to secure the nails on(not a fill). I have a 9 month old baby, and a 8 year old daughter, with no easy access to a babysitter, which is why I had to wait a little longer, to call Tips & Toes for my nails to be fixed.I called into Tips & Toes on September 5th and spoke with employee [redacted]. I asked for an appointment to get my nails fixed. She asked what kind of nail treatment I received. I told her I paid $40.00 for gel, the highest quality." She kept trying to arguing with me, and I told her, "I don't think you understand." She took things personally, did not continue to listen to my concern, and refused to set my appointment.I am appauled with the unexcusable customer service, and very disappointed with the quality of product I paid for. When I was told it would last longer, and I paid a lot for the full set of gel material, which only lasted a week. I was not asking for her to do an hour or even thirty minutes of work. I didn't have the chance to inform her that I only wanted glue, to connect to my nails because she kept talking and yelling over me. she had gone to far, without listening to my concern, and denied my help for service.Ethically, this is wrong, and financially I was taken advantge of. I will not return to Tips & Toes, however, the nail techs need more training, materials need to be inspected, and [redacted] needs education in professionalism. Thank you for your time.Connie DruryDesired Settlement: Request:1. Ensure the nail techs understand the accurate process of performance and knowledge of material.2. Inspect solutions and materials, for use of business.3. Have a strong dialogue with the employee Lynn, regarding professional communication skills, and the consequences of unacceptable behavior with consumers.

Business

Response:

I ([redacted]) received a call from [redacted] on 9/5/14. [redacted] advised me that she had paid $40 to get her nails done two weeks ago, she was having issues with her nails lifting and she'd like to come in and get them repaired. [redacted] told me that one of the girls at the salone told her that her nails should last for a month. This can be an accurate time frame for gel polish, but not for acrylic nails due to constant nail growth.

I assured [redacted] that we would be glad to take care of any issues with the services we provided. I asked [redacted] what type of nail service(s) she received but she wants them fixed and then asked "Do we have to do this now?" I advised [redacted] that I really need to know what type of nails she has so I can schedule her appointment properly. [redacted] became agitated and said, "I don't want to argue with you, you don't understand me." I told [redacted] she is speaking English and I understand her perfectly. At this point [redacted] asked for my name and said she'd like to speak to the salon owner. I advised her that my name is [redacted] and that I'd have the owner ([redacted]) return her call. [redacted] then said that she was going to call the Revdex.com on the salon and hung up on me. [redacted] was calling on a private/blocked number so it didn't register on our caller ID and she didn't leave me a phone number for a call back before disconnecting the call.

[redacted] not only called Revdex.com, she also posted a complaint on "[redacted]". I ([redacted]) responded to the complaint, advising [redacted] that we aim to make our customers happy and again offered her an appointment to repair the nails. [redacted] replied. stating that she has two kids and hasn't had time to come back to get her nails repaired. Therefore, I should consider that she's not one of the young dumb girls trying to take advantage of a business.

[redacted] somehow obtained [redacted]'s personal cell phone number has made numerous calls to her. [redacted] returned [redacted]'s call, it went to voice mail, so she left a message. In the message, [redacted] advised [redacted] that she had reached her on her personal phone and that she is available in the Salon Thursday-Sunday from 9-5 and gave the Salon's phone number.

We believe [redacted] has called the Salon numerous times (9/8, 9/10 & 9/11), due to the caller ID showing as "private". When I ([redacted]) answer the call the caller hangs up once they hear my voice.

[redacted] has made several attempts to contact [redacted]. She has never been able to reach her but has left voice mail messages.

As a concerned business, our goal is to provide excellent customer service to our clients at all times. We are more willing to correct any issues pertaining to our services on [redacted]'s nails.

Consumer

Response:

I am rejecting this response because: