Tire Man

Initial Business Response /* (1000, 5, 2015/07/07) */
Contact Name and Title: *** *** Owner
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aol.com
He brought in tires to be installed on his wheelsThere were two small scuff marks made in the clear coat of the front wheelsWe
tried to immediately polish these out, but could notI told him to come back on Saturday when I might have a better polisher to do the jobWhen he came in, I told him I did not locate the machine, but he could try this company I knew of that might be able to take care of these two small scuff marksThe company could not fix the problem because of the clear coat on the two wheelsI told him that I would get this problem handled on the week dayEveryone was closed on Saturday that I knewI have since located a place that can fix these two marks, but this person has never called me back or come in to see me
I cannot believe he would go to the Revdex.com without giving me the chance to fix the problemMy customers know that I will always complete what I say
This person has also never paid me the money he owes me for the installation of the tires

This vehicle was delivered 10/1/before the customer needed itWhile I have never spoken to the customer's wife, the customer himself got updates by way of telephone calls to usHe spent vacation time in Hawaii for his honeymoon so was not easily accessibleHe did, however, call often and got
the status of the vehicle that wayI never indicated that the price was incorrect just that simply paying the transport fee does not necessarily make for a quick tripThe only guarantee is the amount of time spent on the road with the vehicleThe amount of time for pick to delivery is not guaranteed, only the time spent on the road in the vehicleThe vehicle was delivered within the guaranteed timeThe pick up date is not the date that the car left hereIt was however delivered before the customer needed itOften times, customers add a fuel allowance to facilitate a timely deliveryThe customer agreed to pay for all of the fuelI did not demand it fromThe car was in a staging area, at an address different that my office address, so that is why I was uncertain when asked if the car had leftThe customer initially sent me an unsigned contract so maybe he did not read it at firstHe then sent me a signed contract when I told him he had not signed itThe only guarantee in our contract is the amount of time spent in the vehicle We did not violate the contract, he got his car in timeThank you for your attention to this situationChristian Vorndran

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Revdex.com:
Technically, everything that Christian states above is accurate, however, my issue is with their customer service and unethical business practice and the open ended, vague contract. What Chris told us over the phone leading up to us agreeing to go with this company to ship the car is very different than what he was telling us once the car was already in his possession and we were up against the deadline for the military. I have certainly learned my lesson and will not do business with this company ever again and will make sure that no one in our network does either. I would just like the Revdex.com to be aware of this situation. Thanks
Regards,
[redacted]