I apologize for not responding much soonerI have been taking care of things at the front of the shop lately and was unaware of this situation
I understand Mr***'s frustration with needing multiple plugs, but he seems to be confused about how we chargeWe charge $per plug, not per tire
that needs pluggedThis means that even IF that second nail was in his tire on the original repair date of June 9th, 2014, he still would have been charged $Our service writer, *** ***, tried to explain this to Mr. *** , apparently to no availBottom line: He required plugs and he was charged for plugs
If you have any further questions, please don't hesitate to contact me at ***gmail.com
Sincerely,
I apologize for not responding much soonerI have been taking care of things at the front of the shop lately and was unaware of this situation
I understand Mr***'s frustration with needing multiple plugs, but he seems to be confused about how we chargeWe charge $per plug, not per tire
that needs pluggedThis means that even IF that second nail was in his tire on the original repair date of June 9th, 2014, he still would have been charged $Our service writer, *** ***, tried to explain this to Mr. *** , apparently to no availBottom line: He required plugs and he was charged for plugs
If you have any further questions, please don't hesitate to contact me at ***gmail.com
Sincerely,