Tire Net Inc.

RE: Insured- *** *** Complainant-*** ** *** Claim #- *** Policy #- *** Date of Loss- 11/13/ Revdex.com# - *** Dear Ms***: This is in response to a recent inquiry concerning a complaint referenced above. I apologize for any delays and lack of return phone calls to Ms***. This accident occurred on 11/13/and we received report of this claim on 11/17/2015. Since receiving this claim we have completed our liability investigation and recently settled this property damage total loss with Mr***. On December 29th, we sent to complainant, *** ***, the HIPPA form. We will need for her to complete and return this form in order for us to obtain her medical bills and records. Once we have reviewed her medical bills and records we will make her an offer for settlement. Please see attached and HIPPA form we sent on 12/29/ We did receive the bills and records that were sent in by the claimant; however, our company requires that we obtain those directly from the providers We have now received the signed HIPPA back and mailed to the providers along with a request for them to send the medical bills and medical records for reviewOnce this is received we will begin a review for settlement If you have any further questions requiring this matter, you may reach me at 1-***, extension *** Sincerely, *** *** *** claims manager/*** ***

All the information that they say they need was mailed to them via certified mail and signed for(see attached)Medical records and bills from *** HospitalThis company has got to be the worst insurance company everNow to cause further delays they are asking for the same information again that I
know they have because I have a signed receipt showing that they doBut I returned the forms anyway as well as send them additional copies of the same formsSince They showed me in the beginning how they were going to conduct business I scanned all the Medical summaries and bills to my computer as well as mail everything via certified mail so I had proof of delivery and it still has done no goodI actually emailed Ms*** all of those Bills and summaries several weeks ago along with a copy of the certified receipt so she could see who received them. Thank you*** ***

RE:  Insured- Jillane H. Minium         Complainant-Tammy [redacted]         Claim #- GCI0012382         Policy #- PAA0364057-0         Date of Loss- 12/17/2015...

        Revdex.com# - 11097782   Dear Ms. [redacted]:   This is in response to a recent inquiry concerning a complaint referenced above.    When we received this claim, the claimant informed us that her car had been towed to her home and not accruing any storage cost.  Once it was determined that Ms. [redacted]’s car was a total loss, we called to extend the total loss offer and get permission to move the salvage to [redacted], a storage free facility.  We then discovered that Ms. [redacted] had allowed the lienholder to move the vehicle to a storage facility where it has been accruing storage. We were not notified, nor did we approve for storage cost. We will be deducting the storage cost of $1218.00 from the total loss settlement.  It was the insured’s obligation to mitigate any unnecessary cost.  If the car needed to be moved, we offered & at any time could have provided a storage free facility.     If you have any further questions requiring this matter, you may reach me at 1-[redacted], extension [redacted].   Sincerely, [redacted] GCI claims manager/NAIC #[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  [redacted] Auto Sales LLC  does not agree to having the storage fees deducted from the total loss settlement due to the storage fees being seperate from the total loss settlement agreed upon verbally and in writing on the letter of guarantee we provided for Greenville Casualty Insurance and [redacted]. If you have any further questions reguarding this matter, you may contact me at [redacted].
Regards,
[redacted]

see the attached file for response.Thank you.11123/2015
[redacted]
Revdex.com [redacted]@upstatesc.Revdex.com.org
RE: Insured- [redacted]
Complainant- [redacted]
Claim #- [redacted]-1
Policy #- P [redacted]-4
Date of Loss- 10/1 0/15
Revdex.com 10# [redacted] Dear Ms. [redacted]:
This is in...

response to a recent inquiry concerning a complaint referenced above.
GCI received report of this flood claim on 10/12/2015. We assigned Property Damage
Appraisers complete the estimate on Ms. [redacted]' car. When we received the estimate, we
deemed this a total loss due to extensive water damage. We extended the total loss offer on
10/28/15. Ms. [redacted] did not accept offer. We extended the second offer on 10/29/2015. This
offer was accepted and the total loss documents were sent to Ms. [redacted] via email on 10/30/15.
We requested the letter of guarantee and copy of title from the lienholder on 10/29/2015. We
received the total loss paperwork back from the insured on 11106/15 and the information from
the lienholder was received on 11117/2015. We mailed the total loss settlement check for the
amount that was agreed upon $2000.00 to the lienholder. Ms. [redacted] will be responsible for any
monies owed to the lienholder over and above the value of the vehicle.
Please see the attached total loss documents regarding, Ms. [redacted] and the letter of guarantee
and copy of title from the lienholder. I have also included a copy of the check.
Please let me know if you have any further questions or concerns on this matter.
Sincerely,
[redacted]
GCI claims manag