RE: Insured- Jillane HMinium Complainant-Tammy [redacted] Claim #- GCI Policy #- PAA0364057- Date of Loss- 12/17/ Revdex.com# - Dear Ms [redacted] : This is in response to a recent inquiry concerning a complaint referenced above When we received this claim, the claimant informed us that her car had been towed to her home and not accruing any storage cost Once it was determined that Ms***’s car was a total loss, we called to extend the total loss offer and get permission to move the salvage to [redacted] , a storage free facility We then discovered that Ms [redacted] had allowed the lienholder to move the vehicle to a storage facility where it has been accruing storageWe were not notified, nor did we approve for storage costWe will be deducting the storage cost of $from the total loss settlement It was the insured’s obligation to mitigate any unnecessary cost If the car needed to be moved, we offered & at any time could have provided a storage free facility If you have any further questions requiring this matter, you may reach me at 1- [redacted] , extension *** Sincerely, [redacted] GCI claims manager/NAIC #***
RE: Insured- Jillane HMinium Complainant-Tammy [redacted] Claim #- GCI Policy #- PAA0364057- Date of Loss- 12/17/ Revdex.com# - Dear Ms [redacted] : This is in response to a recent inquiry concerning a complaint referenced above When we received this claim, the claimant informed us that her car had been towed to her home and not accruing any storage cost Once it was determined that Ms***’s car was a total loss, we called to extend the total loss offer and get permission to move the salvage to [redacted] , a storage free facility We then discovered that Ms [redacted] had allowed the lienholder to move the vehicle to a storage facility where it has been accruing storageWe were not notified, nor did we approve for storage costWe will be deducting the storage cost of $from the total loss settlement It was the insured’s obligation to mitigate any unnecessary cost If the car needed to be moved, we offered & at any time could have provided a storage free facility If you have any further questions requiring this matter, you may reach me at 1- [redacted] , extension *** Sincerely, [redacted] GCI claims manager/NAIC #***