Tire Plus

I called Tires Plus on Monday, April 5th, to inquire about the cost of four brand new tiresI was told they had a sale on tires that fit my tire and ask when I would like to come in and have them installedI schedule to come in at 11:30a the following dayI arrive about ten minutes late, because I got lost on the wayI told that to the attendant, [redacted] , when I arrivedHe said not worriesWhen asked if I?d be waiting, I said yesHe took my keys and said I could wait in the waiting room After an hour of waiting; and listing to the sales attendant, [redacted] and two mechanic from the back, talk non-stop to people that came in for service; some on their way out from being serviced; and, some there to visit, I went to the counted and asked Mr [redacted] about my carThis is when he told me that they had three wheels on and were waiting for the fourth from another storeI asked why they did not have all four wheels, since the appointment was made the previous day, twenty f

WARNING about Tires Plus at Shallowford/Sandy Plains and their unethical/fraudulent business practices
Obviously I'm relaying this incident for informational purposesBut as we all know, you can't make strong decisions without having ALL the informationDo your researchDon't just patronize a business because it's the most convenient to your commute or out of a misplaced sense of loyalty and trust like we didSafety first!
Our family has taken different cars there over the past decade for various servicesA few years ago there was at least one technician fired because he was rebuilding parts and charging customers for new partsMy husband had his steering rack replaced twice before the manager at that time finally explained the third time he brought it in that, oh, we had to let that technician go for reasons I can't disclose, but we'll go ahead and get your truck taken care of free of chargeWe were assured the issue was taken care of and took them at their word and continued to patronize them for years, but NO MORE!
Two weeks ago I dropped off my Subaru to have a tire patched because of a nailWhen I called a couple hours later to see if it was ready, the store manager proceeded to hard sell me on getting four new tires immediately because I had nails in two additional tires with very slow leaks that were unpatchable, and he identified specifically which tires they were, and there was absolutely nothing wrong with the fourth tire
Now, Subarus are all-wheel drive, and putting on tires that are more than 2/32nds apart will cause severe damage to the drive trainI was not ready to buy four tires at the time so I asked that they patch the original tire and I would return at a later dateFlash forward a few hours and I have to pull over halfway to Chattanooga at o'clock at night because my low pressure light comes onThey had NOT patched the tireThe nail was still thereAnd in fact, they had NOT even reinflated my tire to full pressureI know this because I was able to drive the past two weeks on that tire without it losing pressure enough to engage the warning light
My husband spoke to the store manager the morning after to explain the situation and was told he would receive a follcall from the store and the area manager would be told and would be contacting himFive days later, after no return phone call from either, he called and was told he would be escalated to the regional managerGuess what? No return phone callToday he called and was told he was being escalated to corporateNot holding our breaths on a return phone call
So today I took the car to NTB on East Piedmont for them to patch the tireWhile the tire was off, we inspected it to find one other patch, put on by NTB themselves sometime last year because Tires Plus was too busy to fit in a long-time customerNTB charged me nothing for the patch either timeI called the store and explained to Brandon, their front-end person, what I discovered and was first told, oh, no, we couldn't patch that tire because we can't patch when there's already been other patchesNot only was the previous patch almost exactly degrees from the nail hole, but NTB told me it's generally known that tire stores will patch up to three patches, not just two
When I relayed this info to Brandon, I was put on hold for a few minutes and then he came back on and said, oh, I can tell you what happened, I've spoken to everybody and there was some miscommunication, we patched tire number fourUh, no you did not! I was told I had nails in TIRES, not fourWhen I explained to your store manager that I wasn't ready to purchase four new tires and could he please just patch the one I brought the car in for, he NEVER said, oh, sorry, that's unpatchable, tooIn fact, he said, no problem, we'll get it patched and put back on the car and it'll be ready to pick up in minutes
And then to add insult to injury, when I explained ALL THAT to Brandon and asked for my $to be refunded, I was told, well, you'll have to come in so we can inspect the tires and I'll be able to point out to you where we patched itNo, thanks! You will never see me again!

I called Tires Plus on Monday, April 5th, to inquire about the cost of four brand new tiresI was told they had a sale on tires that fit my tire and ask when I would like to come in and have them installedI schedule to come in at 11:30a the following dayI arrive about ten minutes late, because I got lost on the wayI told that to the attendant, *** ***, when I arrivedHe said not worriesWhen asked if I?d be waiting, I said yesHe took my keys and said I could wait in the waiting room
After an hour of waiting; and listing to the sales attendant, *** *** and two mechanic from the back, talk non-stop to people that came in for service; some on their way out from being serviced; and, some there to visit, I went to the counted and asked Mr*** about my carThis is when he told me that they had three wheels on and were waiting for the fourth from another storeI asked why they did not have all four wheels, since the appointment was made the previous day, twenty f

I went to tires plus on Sandy plains road to fix my car air condition as it was just bring hot air I left the car at am by 4:pm right before they close they call me saying they can't do nothing in my car it need to got to the body shop to remove the radiator and the condenser when I talk the car I realized it doesn't act the same it get hot very soon and I found the water doesn't stay in the radiator too long when I went back to them they said we didn't touch your car we just open the hood and close it back
how can a mechanic just open the hood and diced he cant do nothing? and if that right will be that minuet before closing? I left the store and called their number they said the district manager will call you back now it is been month I never heard back from anyone and I called the back several times the car cost me $to get it back to work just the same way when I stooped by this location
I never thought I will wright a review in my life but they left my no other choices