Tire Terminal, The

[redacted] Poor service during my two visits - With staff sitting there each time with no line, ended up waiting 2-3min before someone behind the desk would even look at meOne was on a call, but it only takes a second to say hello or one moment if that Provide you with misinformation - I called ahead as they advertise buying used tiresAfter inspecting and accepting the tires, I was told they only pay by cheque however the person who writes them was on vacation and no one else had the authority to produce one until his return in 4daysI waited from the 5th to 13th and still no response so I called, left a messageOn the 16th Imran got back to me, the response was "I forgot and will work on it today"After another two days, I called back and was told the cheque I was waiting for was readyWhen I arrived the next day, I was told his office was locked so they could not get one so we can just use debit So why did I need to wait 14days with a second trip if you could have just provided me a debit credit when I first came in? This just shows they do not care about people's timeI was planning on getting a set of winter tires but chose to go with the dealership as they provide accurate information and do things on a reasonable time frame, with staff who are happy to help Tire Terminal Response from the ownerin Hi Richard, Sorry to hear the experience you had at our shop did not meet your expectationsWe do try to acknowledge every customer as they walk through the door however when all our associates are assisting other customers on the phone, it makes it difficultWe are certain you can appreciate that we must serve our calling and visiting customers with the same diligence and professionalismWe do offer to purchase used tires as a service to our customers however, we need to do our due diligence by inspecting the units and ensuring they are safe to be re-soldThis process takes time and means customers must visit our facility with the tiresWe do have internal processes just like any other business would and unfortunately, we were not able to issue you a cheque on that same dayWe apologize for that matterWe did offer to do a credit on your credit card over the phone to avoid you having to return a second timeYou refused this method of paymentWe appreciate your business and hope you will visit us again in the future My addition to the review Wow this it a blatant [redacted] for a response [redacted] Only one of the three where on the phone, the others where just sitting there [redacted] No offer was made to do a credit over the phoneSo you clam to take peoples credit card numbers over the phone to pay them I never heard of this, its not a refund and this is also not an option with debit as a pin is requiredAs I mentioned you paid via debit [redacted]

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Poor service during my two visits - With 3 staff sitting there each time with no line, ended up waiting 2-3min before someone behind the desk would even look at me. One was on a call, but it only takes a second to say hello or one moment if that.
Provide you with misinformation - I called ahead as they advertise buying used tires. After inspecting and accepting the tires, I was told they only pay by cheque however the person who writes them was on vacation and no one else had the authority to produce one until his return in 4days. I waited from the 5th to 13th and still no response so I called, left a message. On the 16th Imran got back to me, the response was "I forgot and will work on it today". After another two days, I called back and was told the cheque I was waiting for was ready. When I arrived the next day, I was told his office was locked so they could not get one so we can just use debit.
So why did I need to wait 14days with a second trip if you could have just provided me a debit credit when I first came in? This just shows they do not care about people's time. I was planning on getting a set of winter tires but chose to go with the dealership as they provide accurate information and do things on a reasonable time frame, with staff who are happy to help.

Tire Terminal Response from the ownerin
Hi Richard, Sorry to hear the experience you had at our shop did not meet your expectations. We do try to acknowledge every customer as they walk through the door however when all our associates are assisting other customers on the phone, it makes it difficult. We are certain you can appreciate that we must serve our calling and visiting customers with the same diligence and professionalism. We do offer to purchase used tires as a service to our customers however, we need to do our due diligence by inspecting the units and ensuring they are safe to be re-sold. This process takes time and means customers must visit our facility with the tires. We do have internal processes just like any other business would and unfortunately, we were not able to issue you a cheque on that same day. We apologize for that matter. We did offer to do a credit on your credit card over the phone to avoid you having to return a second time. You refused this method of payment. We appreciate your business and hope you will visit us again in the future.

My addition to the review
Wow this it a blatant [redacted] for a response. [redacted] 1. Only one of the three where on the phone, the others where just sitting there. [redacted] 2. No offer was made to do a credit over the phone. So you clam to take peoples credit card numbers over the phone to pay them I never heard of this, its not a refund and this is also not an option with debit as a pin is required. As I mentioned you paid via debit. [redacted]