Tires Etc

To Whom This May Concern:I am writing in response to a complaint by the above named customerHer vehicle Wasinspected by a certi?ed, licensed inspector who has worked for our shop for many yearsMs[redacted] ’s vehicle failed inspection date to her Window tint being too low on the Windshieldand for her right front tire tread was worn to 1/l have enclosed a copy of the inspection ruleregarding window tint and a copy of that rule was given to the customer as wellThe Wear of hertire tread on the right front exceeded the legal limitHer tire was a 1//at the time of inspectionand the state limit is 2/The customer suggested that she would buy a tire elsewhere and bringthe vehicle back to our shop for inspection stickersBut the windshield tint was still an issue.The state limit is three inches from the top of the windshield and her tint is six inches from thetop(double the iimit)The customer threatened to call the police and We encouraged her to do soOur technician willnot jeopardize his inspection license to accointnodate a customer's wishesThe state policeofficer would have agreed with our deeion and asked for the information of the shop thatpassed her vehicle with the windshield tint as is We do not service windshield tinting so we hadnothing to gain by failing her vehicle for the violationIt is never a pleasant experience to fail acustomer's vehicle and we hope she was able to resolve the issueThe company that installed theWindow tinting against regulations would be at fault hereThank you for your assistance resolvmg this issue.Sincerly,Patti L***Of?ce Manager