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Tires & More Inc.

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Tires & More Inc. Reviews (2)

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
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Although Mr*** and I may use different terminology to describe our texts and/or story. For instance, what he describes as "nasty" I call candid. What he describes as " picking up doors" I call stealing. But it's most probable the dates and times are correct.When Mr*** was leaving the initial day we met and he told me he would do a good job and I would only need a coat of paint and will be ready to put for sale sign in yard.The bottom line is he did not provide a contract with copy of license and insurance as I requested but unfortunately I let him begin work without them. He only completed about 40% of job. Plain and simple drywall was wet the last day he was at my home. Remember he said all was completed except doors and couple minor things. I am not an expert but you can't paint without sanding and cannot sand while wet and window had not been caulked which needs to be done prior to painting. So he already broke a verbal contract, the only one I had. I have spoken to other professionals in the same career and they agree the work is not up to professional standards depending on contract. Also doors needed were standard and was told he could have gotten them from any home improvement store. Work completed should have been less than days. After nearly a month my front door is an eyesore, he scabbed in a piece of wood where trim should have been replaced or look as if. This is just beginning of problems left behind. Then stealing doors and holding them for ransom, for lack of better word, and threatening to put lien against my house was all the bullying I could take.I think it is advertisement to claim he can do remodelling jobs, when he couldn't even complete mine. His insurance and license should be verified. My comments should remain on Revdex.com website for future customers making same decision as I made

I have been in the handyman business for over 17 years and take great pride in my work and in customer satisfaction.  I treat my customers as I would want to be treated and perform the work as I would want done.  This customer contacted me the first of October 2017.  I met her at her...

residence to see what work she was needing.  She stated in our first visit that her future ex-[redacted] would be paying for it, so she would need a quote.  October 7th - I emailed the below quote to her and she responded on October 9th by text that her [redacted] approved.  I ordered the doors we discussed from [redacted] in Jeffersonville, Indiana.  October 20th - She received confirmation that the doors were in and stated she would need to clear her schedule for me to start working.  I was unable to pick up the doors until she gave [redacted] the okay, which she texted me on October 23th at 8:04 p.m. that "everything ok now on order, you can pick up."  I responded at 8:10 p.m. that I would pick them up in the morning and be out to her house.  October 24th - I, along with my 2 helpers, picked up the doors from [redacted] and went to her house, arriving before 9 a.m.  We proceeded to do the work described in the email below.  Before installing the doors, I measured them only to find out they were not the size listed on the order.  I explained this to the customer.  She was very happy with the work completed the first day and offered to pay that day, but I said she could wait and pay upon completion.  I texted her at 7:52 p.m. that night that I had returned the doors to [redacted] and ordered new ones.  November 1st - She texted me at 12:42 p.m. that the doors would be in that day or the next.  I asked if she could be off Tues and Weds of the next week and she said she'd check and asked if I would be finished Weds, I stated yes I would. She texted 3 days later saying she would be home and I responded I would pick up the doors and be there Tues morning. November 7th - I arrived at her house before 9 a.m. and completed the work I could for that day.  Later that evening, she texted me that the new doors were only half glass, not the full glass.  Note that when I returned the first set of doors to [redacted], I told them we wanted the same doors, but needed to make sure they were the correct size.  [redacted] placed that order, not me.  November 8th - She texted me that she had ordered new doors yesterday and [redacted] would cancel the current order when I returned the doors.  She found new doors online at [redacted] that she liked  better than the ones previously picked out, so she ordered them.  I arrived at her house by 1 p.m. on  Nov 8th to get the vinyl off the front of house.  I returned the doors back to [redacted] on Nov 9th.December 10th - She texted me that someone was out on medical leave at work so she was working a lot.  She would need to terminate services and asked for a fair price.  I responded by text that I understood and it would be $1,275 for material and labor.  December 16th - She texted that she thinks $800 is fair, and that the doors were $832 and since I picked them up, we were even.  I explained by sending this text at 9:51 p.m. "That 11.5 hours was 3 different men working, and does not include 3 trips to [redacted]. I have $265 in materials (utility door, moldings, vinyl and drywall). Other than installing the 2 patio doors, I completed everything else we discussed. I don't need the 2 doors, but picked up them when they called me assuming I would install as agreed. You're the one that terminated services. The agreed price was $2,250 plus $500 for materials. The amount you owe is $1,275. Once I have received your payment in full, I will bring you the doors. I don't need the doors. The agreement was payment for services, not doors for services."  After threats of police, I simply stated that I had all the emails and text messages and we would settle this in court.  December 21st - After several nasty text messages from her, with no response from me, she texted me at 12:11 p.m. stating she did not want drama and wanted to know if we could settle on a fair price. I asked that she give me a call to discuss it.  December 29th - She texted back that she thinks $800 is fair with other nasty comments and threats.  I simply responded with this text: "The first set of doors were marked as the right size, but they were 2" wider and an inch taller with full view. That's not my fault. I took them back, [redacted] apologized and said they'd give us the right size. Then they came back the right size but half view. That's not my fault, [redacted] made that mistake. I can understand you being upset about the doors, but I didn't like it either. It was out of my control, but I still had to take time and effort to return and deal with [redacted] on your behalf. Then I had a third trip to [redacted] because they kept calling me telling me the doors needed to be picked up. The agreed price was $2,250 plus $500 materials. I did almost all the work that we agreed to except the doors, which was out of my control. $800 is not a fair price for the work I completed and I do not want or need these doors, so thinking you're going to "give" them to me for payment is not going to work. It will cost me $120 to file a law suit and I will ask that you be responsible for all legal fees when I file."  She stated that she had an attorney and would be suing me.  I simply did not respond to her.  January 2nd - At 6:47 p.m., she texted "I discussed this with my [redacted] since it involves him, he said you did good work on outside and $1,000 is fair. We want this done and over."   I responded that I would settle for $1,000, she could mail a check to me and I would return the doors to her once her check cleared. She texted that she did not want the doors, do not bring them to her.  January 10th - She again texted about suing and getting police involved and stated that "things are getting serious".  I simply responded that I had talked to [redacted] and she should do what she thinks she needs to do.  I was diagnosed with the flu on January 8th after being sick all weekend.  I wasn't able to return the doors until January 18th (which I had my brother do as I was still sick with the flu that had gone into bronchitis).  Ms. [redacted] mailed a $1,000 check to me for services, which is the price we settled on to resolve this.  The check was dated for January 2, 2018, but the envelope is postmarked January 12, 2018.  I have copies of the check and the original envelope.  I have all the text messages and emails that have been exchanged.  I understand it took longer than expected, but as you can see from my timeline, that is primarily due to [redacted] getting the doors in, and the doors not being correct, none of which was my fault.  I'm not sure what her intent here is, but I have been with the Revdex.com for several years with no complaints.  I have several customers that I know would recommend me and would confirm my professionalism, timely and satisfactory work.  Of everything listed on the email below, the only things not completed were replacing of the French doors, repairing the hole by the French door and I did not texture the ceiling in the weight room.  email sent Oct 7th @ 12:33 p.m.:This is what we have written down. Before we do the work, I'll draw up a contract detailing everything.Replace upstairs and downstairs french doors Repair hole in floor by french doorRepair hole in garage ceiling and install door molding Install door molding in dog roomRepair wall in weight room above doorRepair wall on inside and outside of front of house Install 32" door with jam for closet Repair vinyl siding Repair facial front of house Repair front door and drywall Repair drywall around window sealRepair ceiling in weight roomClean out gutters Repair screens as needed (11 total) All drywall work will be finished and ready for customer to paint  That's what I have in my notes. It'll be $2,250 for labor and $1,800 materials. [redacted] has the French doors for $599 each plus tax and $100 for the 32" closet door. If you decide you'd like me to do the work, I can go to [redacted] this weekend and pick out the doors and then you'll need to go there to pay for them. It usually takes about a week to get the French doors in. When they're in, I'll picked them up. If you have any questions or need additional information, please feel free to contact me by email at this email address, by phone at [redacted], or by mail.  I can provide copies of anything you need, and can provide names and phone numbers of several customers who I'm sure would be more than happy to speak on my behalf.Thank you.[redacted]Rick's Lawn & Handyman, LLC

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