Tita's Garden

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This business has a problem with factsI never told them that I work nights, because I do notThey called me times, the 2nd day of a new jobI had first told them I needed the car fixed that day, because I was starting a new job and would not have any time after thatI informed them right away, that something was wrong with the car and that it did not appear to have been fixedI was ignored in my calls to them until, I stopped payment due to the fact that I know that they did not fix my car, as they said (they) didI gave them the benefit of the doubt, and said the new pump must be defectiveI asked, and continue to ask to see an original receiptThey called and threaten me, they had other members of their family call me and threaten me, I believe I was followed at work and at my homeI have proof of thatThey contacted people I work withI continue to ask for one thing, the original receiptThey had someone, other than law enforcement to deliver something to my doorI know who it wasI am concerned that they never produced a receipt for a fuel pump they say was bought from *** ***I contacted *** ***, and they had not purchased anything from *** *** that weekI have never seen the receipt, nor was sent it like I had been promisedI feel that their process of business, borders the law, as I feel I was harassed to provide money for a service that I did not receive, and if I did not give them the money they asked for, they intended to bully me, at my home and possibly my jobAll I said, was that it was not fixed, and possibly the fuel pump was defective and I wanted to see the original receiptI was bullied, insulted, and pressured in an UN-business-like mannerI have their text, after the problem became so bad that I asked for them not to contact me, and they continued to contact me.I am also, concerned that they took pictures of an old fuel pump, but would not show me an original receiptI have had the car looked at, and repaired by another reliable auto repair shopI wish I had NOT had my car towed to Harlow, and will never use them in the future

The guy who answered the phone was one of our friends, not a employee of the business so I have nothing to do with what the guy asked, im sorry that he ask that but I cant control what he said, he is not a employee just answered the phone that dayThe fuel pump was defective, the car was towed in
and the fuel pump was replaced, I have the orginial fuel pump and also have taken pictures to my lawyerI also have the original receipt from *** *** ***, she was given a receipt for repairs when she picked the car upI have contacted *** *** *** and they said they did not tell her anything about purchasing a pump or any of my account information this is I have a rep with *** that can verify thatAlso Mrs *** did not have a ride to pick the car up and we offered her a ride as a courtesy to our customers as a shuttle service, we sent a driver to pick her up in *** and brought her back to the shop, we showed her the pump that was replacedShe wrote us a check and then stopped payment on the checkWe contacted her bank once the *** gas station let us know that we had a check that was returned and that we need to pay them for the check and the fees I have copies to bring to courtI also have several messages Mrs *** called and left at our shop and she told us she worked nights, well we work days and were unable to talk to each other physically on the phone due to my shop opens at 8am closes at 5pmHer claims of people following her to find out where she lived is and nobody was hired to follow her, she asked for a ride to pick her car up after repairs, so we sent someone to pick her up that is just a crazy claim to try to say we had been following herAlso the reason we had contacted *** bank was to find out why a stop payment was placed on the check and if there had been a issue she should've brought the car back to us the same day or called and I would've had it towed back to the shopIf the car did'nt run how did she drive it away and back home?, when it would'nt start and was towed in?Thank You