Titan Advice Center

To whom it may concern: The client contacted us on July 27, 2017, when her payments were at $1,on and adjustable interest rateShe mentioned to us that she could not afford this payment and thus after taking two weeks to conduct conference calls with her and her lender, and thoroughly reviewing her file, we firmly believed that it was possible to get her into a lower paymentNo person, staff, associate, or agent here has ever stated that we would be "taking over the loan" we informed her that we would do all the paperwork for her and she were to receive a resolution, she then has to agree to it and sign and then pay for our services She did not pay us "$9,000" , after the services were rendered she paid a flat fee well less than thatOur fees are not even in that ballparkWe were able reduce her mortgage payment from $1,to $1,(a savings of $a month)Everything was understood and there were no issues up at that pointHowever, it later became known that Mrs [redacted] did all of this behind her husband's back and once her husband became aware of this, he (unreasonably) became furious and that's when both Mrsand Mr [redacted] started calling and emailing and stating that we "scammed" themWe have been in constant communication with them, explaining in full detail everything we did for themFurthermore, throughout the constant barrage of harassment from Mrand Mrs [redacted] , we still emailed them a Refund Request form to be filled out in order for us to process her refundHowever, she chose to ignore thisWe have still attempted to reach out to her - our last email to her was on February 26, at 3:05pm and our last attempted phone call to her was on March 5, at 11:04am We have rendered all services, and never misrepresented who we are, this client is going through a domestic issue/argument and in an attempt to absolve her from any misdoings against her husband, she is attempting to delegate the blame onto Titan Advice Center who has done nothing but help her and put her in a better financial position