So I had an alarm with Titan installed years and months ago Several times we had an alarm and they never came across the wireless voice Additionally, I just called to cancel only to find out that if you don't cancel BEFORE the end of the month contract your contract renews automatically for ONE YEAR! WHAT?!?!?! Are you kidding me? I'm sure that was never pointed out EVER and what kind of contract requires notice or auto renewal for YEAR! I met my obligation Their system is out of date and they want me to pay to upgrade the battery so time to switch, but I have to pay for MONTHS!!! Buyer beware and STAY CLEAR of TITAN ALARMS!!!
*** ***,
Helvetica, sans-serif; background-"> Our services were contracted to review a system that was installed by another company and make any necessary recommendations or repairsThe technician spent an hour inspecting the system at your home and the remaining time going over a proposal of how we can change your protectionBased on our last conversation with you we did remove hour of labor from the hours that the tech was on site, as this hour was spent quoting for a systemNo late fees have been added as the invoice was paid months later and any of the quoted items have been removed as wellThere are no further concessions that can be made on this service request.
Please keep in mind that this is the same response we have given in the negative review you previously postedYou have never been a customer of our office and the services that were provided were what we have charged forI wish you the best of luck in your search to meet your homes security needs and I am sorry that we couldn't be your service provider.
Sincerely,
Dom S***
Working with Titan Alarm has been an easy and seamless processIt's refreshing to work with a company that understands how to do business on a residential or commercial projectThank you Titan Alarm!
[redacted],
I understand that you are aware based on your previous comment that you should have been charged but as the quote is an hourly rate of $85 per hour and there were 2 hours of service given our office will request at the end of the service call how would you like us to take payment via bill or via method of payment on file. An invoice was requested but due to their being a subsequent appointment that was later cancelled that invoice was no longer correct as it had other stipulations such as cost without getting service with us and should you have gotten service then our office would not be charging only an invoice is sent. I agree though which is why we have revised the process for the same reason that we gave you 85 off this service call. We don't charge anything for one of our representatives to quote a customer so we removed from the 2 hours of labor any time the tech would have spent doing that because it was out of our standard practice.
Such is why our policy change has been made to going forward our change is to charge for a services provided and credit or apply forward the charges should the other secondary actions happen. In your case with your charges haven been waived if you were getting service with us the payments would have been applied to your monitoring bill, but as I am sure you can see how that isn't so easy because the majority of people would have issue with you having had charged them only to credit them later with them having become members. Thank you for your time and consideration in this matter it is through this type of communication that we can better ourselves as a company and I believer your feedback has been most useful toward progress.
Sincerely,
Dom S[redacted]
[redacted],The complaint ID# [redacted] that was generated from former customer [redacted] and is not a complaint that our office can Mediate Using the Revdex.com. This account was sent to collections in November of 2013 and as this is currently under legal dispute, therefore I cannot use this avenue...
of mediation. They have already placed a dispute regarding their debt with the Collections company and our office is addressing the dispute there. Please remove this complaint from your records with our company. As it stands this matter is a communication from a collector regarding a debt and any information received will be used for that purpose. Thank you.
Dom, clearly you fail to recall that a credit card was required in order to make an appointment with your company. A service call should have been charged at the time the tech was sent to our home. Instead you billed me for fraudulent charges and then have the audacity to say I should be grateful you did not include late fees. Pretty ballsy. I reject your response and will only be satisfied with the return of my $85.
[redacted]
Titan Alarm is great. Management is customer focused and their product is as good as it gets. I have had no problems with my service and I have it at my home and business. I recommend Titan Alarm to anyone looking for a great alarm company.
[redacted],The complaint ID# [redacted] that was generated from former customer [redacted] and is not a complaint that our office can Mediate Using the Revdex.com. This account was sent to collections in November of 2013 and as this is currently under legal dispute, therefore I cannot use this avenue...
of mediation. They have already placed a dispute regarding their debt with the Collections company and our office is addressing the dispute there. Please remove this complaint from your records with our company. As it stands this matter is a communication from a collector regarding a debt and any information received will be used for that purpose. Thank you.
Helvetica, sans-serif; background-color: rgb(186, 222, 229);"> Our services were contracted to review a system that was installed by another company and make any necessary recommendations or repairs. The technician spent an hour inspecting the system at your home and the remaining time going over a proposal of how we can change your protection. Based on our last conversation with you we did remove 1 hour of labor from the 2 hours that the tech was on site, as this hour was spent quoting for a system. No late fees have been added as the invoice was paid 7 months later and any of the quoted items have been removed as well. There are no further concessions that can be made on this service request.
Please keep in mind that this is the same response we have given in the negative review you previously posted. You have never been a customer of our office and the services that were provided were what we have charged for. I wish you the best of luck in your search to meet your homes security needs and I am sorry that we couldn't be your service provider.
Sincerely,
Dom S[redacted]
Dom, clearly you fail to recall that a credit card was required in order to make an appointment with your company. A service call should have been charged at the time the tech was sent to our home. Instead you billed me for fraudulent charges and then have the audacity to say I should be grateful you did not include late fees. Pretty ballsy. I reject your response and will only be satisfied with the return of my $85.
[redacted],
I understand that you are aware based on your previous comment that you should have been charged but as the quote is an hourly rate of $85 per hour and there were 2 hours of service given our office will request at the end of the service call how would you like us to take payment via bill or via method of payment on file. An invoice was requested but due to their being a subsequent appointment that was later cancelled that invoice was no longer correct as it had other stipulations such as cost without getting service with us and should you have gotten service then our office would not be charging only an invoice is sent. I agree though which is why we have revised the process for the same reason that we gave you 85 off this service call. We don't charge anything for one of our representatives to quote a customer so we removed from the 2 hours of labor any time the tech would have spent doing that because it was out of our standard practice.
Such is why our policy change has been made to going forward our change is to charge for a services provided and credit or apply forward the charges should the other secondary actions happen. In your case with your charges haven been waived if you were getting service with us the payments would have been applied to your monitoring bill, but as I am sure you can see how that isn't so easy because the majority of people would have issue with you having had charged them only to credit them later with them having become members. Thank you for your time and consideration in this matter it is through this type of communication that we can better ourselves as a company and I believer your feedback has been most useful toward progress.
Sincerely,
Dom S[redacted]
So I had an alarm with Titan installed years and months ago Several times we had an alarm and they never came across the wireless voice Additionally, I just called to cancel only to find out that if you don't cancel BEFORE the end of the month contract your contract renews automatically for ONE YEAR! WHAT?!?!?! Are you kidding me? I'm sure that was never pointed out EVER and what kind of contract requires notice or auto renewal for YEAR! I met my obligation Their system is out of date and they want me to pay to upgrade the battery so time to switch, but I have to pay for MONTHS!!! Buyer beware and STAY CLEAR of TITAN ALARMS!!!
*** ***,
Helvetica, sans-serif; background-"> Our services were contracted to review a system that was installed by another company and make any necessary recommendations or repairsThe technician spent an hour inspecting the system at your home and the remaining time going over a proposal of how we can change your protectionBased on our last conversation with you we did remove hour of labor from the hours that the tech was on site, as this hour was spent quoting for a systemNo late fees have been added as the invoice was paid months later and any of the quoted items have been removed as wellThere are no further concessions that can be made on this service request.
Please keep in mind that this is the same response we have given in the negative review you previously postedYou have never been a customer of our office and the services that were provided were what we have charged forI wish you the best of luck in your search to meet your homes security needs and I am sorry that we couldn't be your service provider.
Sincerely,
Dom S***
Working with Titan Alarm has been an easy and seamless processIt's refreshing to work with a company that understands how to do business on a residential or commercial projectThank you Titan Alarm!
[redacted],
I understand that you are aware based on your previous comment that you should have been charged but as the quote is an hourly rate of $85 per hour and there were 2 hours of service given our office will request at the end of the service call how would you like us to take payment via bill or via method of payment on file. An invoice was requested but due to their being a subsequent appointment that was later cancelled that invoice was no longer correct as it had other stipulations such as cost without getting service with us and should you have gotten service then our office would not be charging only an invoice is sent. I agree though which is why we have revised the process for the same reason that we gave you 85 off this service call. We don't charge anything for one of our representatives to quote a customer so we removed from the 2 hours of labor any time the tech would have spent doing that because it was out of our standard practice.
Such is why our policy change has been made to going forward our change is to charge for a services provided and credit or apply forward the charges should the other secondary actions happen. In your case with your charges haven been waived if you were getting service with us the payments would have been applied to your monitoring bill, but as I am sure you can see how that isn't so easy because the majority of people would have issue with you having had charged them only to credit them later with them having become members. Thank you for your time and consideration in this matter it is through this type of communication that we can better ourselves as a company and I believer your feedback has been most useful toward progress.
Sincerely,
Dom S[redacted]
[redacted],The complaint ID# [redacted] that was generated from former customer [redacted] and is not a complaint that our office can Mediate Using the Revdex.com. This account was sent to collections in November of 2013 and as this is currently under legal dispute, therefore I cannot use this avenue...
of mediation. They have already placed a dispute regarding their debt with the Collections company and our office is addressing the dispute there. Please remove this complaint from your records with our company. As it stands this matter is a communication from a collector regarding a debt and any information received will be used for that purpose. Thank you.
Dom, clearly you fail to recall that a credit card was required in order to make an appointment with your company. A service call should have been charged at the time the tech was sent to our home. Instead you billed me for fraudulent charges and then have the audacity to say I should be grateful you did not include late fees. Pretty ballsy. I reject your response and will only be satisfied with the return of my $85.
[redacted]
Titan Alarm is great. Management is customer focused and their product is as good as it gets. I have had no problems with my service and I have it at my home and business. I recommend Titan Alarm to anyone looking for a great alarm company.
[redacted],The complaint ID# [redacted] that was generated from former customer [redacted] and is not a complaint that our office can Mediate Using the Revdex.com. This account was sent to collections in November of 2013 and as this is currently under legal dispute, therefore I cannot use this avenue...
of mediation. They have already placed a dispute regarding their debt with the Collections company and our office is addressing the dispute there. Please remove this complaint from your records with our company. As it stands this matter is a communication from a collector regarding a debt and any information received will be used for that purpose. Thank you.
[redacted],
Helvetica, sans-serif; background-color: rgb(186, 222, 229);"> Our services were contracted to review a system that was installed by another company and make any necessary recommendations or repairs. The technician spent an hour inspecting the system at your home and the remaining time going over a proposal of how we can change your protection. Based on our last conversation with you we did remove 1 hour of labor from the 2 hours that the tech was on site, as this hour was spent quoting for a system. No late fees have been added as the invoice was paid 7 months later and any of the quoted items have been removed as well. There are no further concessions that can be made on this service request.
Please keep in mind that this is the same response we have given in the negative review you previously posted. You have never been a customer of our office and the services that were provided were what we have charged for. I wish you the best of luck in your search to meet your homes security needs and I am sorry that we couldn't be your service provider.
Sincerely,
Dom S[redacted]
Dom, clearly you fail to recall that a credit card was required in order to make an appointment with your company. A service call should have been charged at the time the tech was sent to our home. Instead you billed me for fraudulent charges and then have the audacity to say I should be grateful you did not include late fees. Pretty ballsy. I reject your response and will only be satisfied with the return of my $85.
[redacted],
I understand that you are aware based on your previous comment that you should have been charged but as the quote is an hourly rate of $85 per hour and there were 2 hours of service given our office will request at the end of the service call how would you like us to take payment via bill or via method of payment on file. An invoice was requested but due to their being a subsequent appointment that was later cancelled that invoice was no longer correct as it had other stipulations such as cost without getting service with us and should you have gotten service then our office would not be charging only an invoice is sent. I agree though which is why we have revised the process for the same reason that we gave you 85 off this service call. We don't charge anything for one of our representatives to quote a customer so we removed from the 2 hours of labor any time the tech would have spent doing that because it was out of our standard practice.
Such is why our policy change has been made to going forward our change is to charge for a services provided and credit or apply forward the charges should the other secondary actions happen. In your case with your charges haven been waived if you were getting service with us the payments would have been applied to your monitoring bill, but as I am sure you can see how that isn't so easy because the majority of people would have issue with you having had charged them only to credit them later with them having become members. Thank you for your time and consideration in this matter it is through this type of communication that we can better ourselves as a company and I believer your feedback has been most useful toward progress.
Sincerely,
Dom S[redacted]