[redacted] , I understand that you are aware based on your previous comment that you should have been charged but as the quote is an hourly rate of $per hour and there were hours of service given our office will request at the end of the service call how would you like us to take payment via bill or via method of payment on fileAn invoice was requested but due to their being a subsequent appointment that was later cancelled that invoice was no longer correct as it had other stipulations such as cost without getting service with us and should you have gotten service then our office would not be charging only an invoice is sentI agree though which is why we have revised the process for the same reason that we gave you off this service callWe don't charge anything for one of our representatives to quote a customer so we removed from the hours of labor any time the tech would have spent doing that because it was out of our standard practice Such is why our policy change has been made to going forward our change is to charge for a services provided and credit or apply forward the charges should the other secondary actions happenIn your case with your charges haven been waived if you were getting service with us the payments would have been applied to your monitoring bill, but as I am sure you can see how that isn't so easy because the majority of people would have issue with you having had charged them only to credit them later with them having become membersThank you for your time and consideration in this matter it is through this type of communication that we can better ourselves as a company and I believer your feedback has been most useful toward progress Sincerely, Dom S [redacted]
Titan Alarm is great Management is customer focused and their product is as good as it gets I have had no problems with my service and I have it at my home and business I recommend Titan Alarm to anyone looking for a great alarm company
[redacted] ,The complaint ID# [redacted] that was generated from former customer [redacted] and is not a complaint that our office can Mediate Using the Revdex.comThis account was sent to collections in November of and as this is currently under legal dispute, therefore I cannot use this avenue of mediationThey have already placed a dispute regarding their debt with the Collections company and our office is addressing the dispute therePlease remove this complaint from your records with our companyAs it stands this matter is a communication from a collector regarding a debt and any information received will be used for that purpose Thank you
Dom, clearly you fail to recall that a credit card was required in order to make an appointment with your companyA service call should have been charged at the time the tech was sent to our homeInstead you billed me for fraudulent charges and then have the audacity to say I should be grateful you did not include late feesPretty ballsy I reject your response and will only be satisfied with the return of my $ [redacted]
[redacted] , I understand that you are aware based on your previous comment that you should have been charged but as the quote is an hourly rate of $per hour and there were hours of service given our office will request at the end of the service call how would you like us to take payment via bill or via method of payment on fileAn invoice was requested but due to their being a subsequent appointment that was later cancelled that invoice was no longer correct as it had other stipulations such as cost without getting service with us and should you have gotten service then our office would not be charging only an invoice is sentI agree though which is why we have revised the process for the same reason that we gave you off this service callWe don't charge anything for one of our representatives to quote a customer so we removed from the hours of labor any time the tech would have spent doing that because it was out of our standard practice Such is why our policy change has been made to going forward our change is to charge for a services provided and credit or apply forward the charges should the other secondary actions happenIn your case with your charges haven been waived if you were getting service with us the payments would have been applied to your monitoring bill, but as I am sure you can see how that isn't so easy because the majority of people would have issue with you having had charged them only to credit them later with them having become membersThank you for your time and consideration in this matter it is through this type of communication that we can better ourselves as a company and I believer your feedback has been most useful toward progress Sincerely, Dom S [redacted]
Titan Alarm is great Management is customer focused and their product is as good as it gets I have had no problems with my service and I have it at my home and business I recommend Titan Alarm to anyone looking for a great alarm company
[redacted] ,The complaint ID# [redacted] that was generated from former customer [redacted] and is not a complaint that our office can Mediate Using the Revdex.comThis account was sent to collections in November of and as this is currently under legal dispute, therefore I cannot use this avenue of mediationThey have already placed a dispute regarding their debt with the Collections company and our office is addressing the dispute therePlease remove this complaint from your records with our companyAs it stands this matter is a communication from a collector regarding a debt and any information received will be used for that purpose Thank you
Dom, clearly you fail to recall that a credit card was required in order to make an appointment with your companyA service call should have been charged at the time the tech was sent to our homeInstead you billed me for fraudulent charges and then have the audacity to say I should be grateful you did not include late feesPretty ballsy I reject your response and will only be satisfied with the return of my $ [redacted]