Titan Auto Body

This vehicle was towed to our location on January 14, Liability was in dispute so the vehicle sat at our shop for months July the insurance company for the at fault party accepted liability July 19, the owner authorized the repairs to the vehicle The repairs were completed and the vehicle returned to the owner At no time was it discussed that the tow from the accident scene be waived This charge was paid by our shop and passed on to the insurance company who paid it in full No addition charges for the tow were added by us Also, no additional charges where added by us for the storage of the vehicle for the months it took for the accident investigation to be completedAs a result of the accident, there was substantial front end damage to the vehicle The owner of the vehicle claimed that we had caused damage to the right side of her vehicle Photos that were taken at the time of the vehicle’s arrival to our shop proved that this damage was priorAt our expense, to please the customer, we repaired both rear quarter panels, replaced the windshield, detailed and buffed the entire vehicle, pin striped the exterior and paid for new wheel covers At the owner’s request, we purchased chrome side moldings which she has yet to pick up Since the time that the owner picked up the vehicle, we called her when the moldings arrived and left a voicemail advising of same We have had no further contact from her She has made no attempts to pick up and pay for the moldings that she had us order and purchase for her We have had no complaint from her with regard to the repairs or all the additional items we completed for her at no charge to herself Please have the vehicle owner contact us directly so that we may address any issues that she may have

This vehicle was towed to our location on January 14, 2016. Liability was in dispute so the vehicle sat at our shop for months. July the insurance company for the at fault party accepted liability. July 19, the owner authorized the repairs to the vehicle.
The repairs were completed and the vehicle returned to the owner. At no time was it discussed that the tow from the accident scene be waived. This charge was paid by our shop and passed on to the insurance company who paid it in full. No addition charges for the tow were added by us. Also, no additional charges where added by us for the storage of the vehicle for the months it took for the accident investigation to be completedAs a result of the accident, there was substantial front end damage to the vehicle The owner of the vehicle claimed that we had caused damage to the right side of her vehicle. Photos that were taken at the time of the vehicle’s arrival to our shop proved that this damage was priorAt our expense, to please the customer, we repaired both rear quarter panels, replaced the windshield, detailed and buffed the entire vehicle, pin striped the exterior and paid for new wheel covers. At the owner’s request, we purchased chrome side moldings which she has yet to pick up. Since the time that the owner picked up the vehicle, we called her when the moldings arrived and left a voicemail advising of same. We have had no further contact from her. She has made no attempts to pick up and pay for the moldings that she had us order and purchase for her. We have had no complaint from her with regard to the repairs or all the additional items we completed for her at no charge to herself. Please have the vehicle owner contact us directly so that we may address any issues that she may have

I purchased the company in Dec The previous owner refused to give me any money for the job The car was in the shop for years and no work was ever performedHalf of the job was paid for almost years ago not my responsabilitycontact *** on the ** *** ***

October 6, 2015 [redacted] came to the shop for an estimate for the repair/replacement of her rear bumper for $645.  It was advised that there may be additional costs as there was possible hidden damage to the rear of the vehicle.  She then advised that she wanted to have her entire...

vehicle painted complete in addition to the rear bumper repairs.  Appt was set for October 19th.  Ms. [redacted] brought her vehicle in on October 26th.  We arrived at a price of $2,500.00 not including the initially quoted repairs to the rear bumper.  During the repair process Ms. [redacted] stated that being without her vehicle was a hardship and she was driving a friend’s vehicle.  She stated that she was a single mother with limited funds. I agreed to complete the repairs to the rear bumper and paint the vehicle complete all for $2500.  This was huge savings for Ms. [redacted] as this job would normally cost apprx $4000.  During the repair, found damage to the front bumper that could not be repaired.  We replaced the front bumper at no additional cost.  Damage found to both quarter panels and a roof molding that was repaired for free.  The day before the vehicle was to be complete, Ms. [redacted] was advised that we do not take checks but if she brought in cash we would offer a discount of $50.  The vehicle was completed on Dec 18th.  When she arrived she had brought only credit cards.  We still honored the $50 discount.  When Ms. [redacted] left the shop, she was pleased with the quality of repairs and the paint complete.  She called the next day and stated that her door lock was not working properly.  I advised her that we did not work on the door lock but to bring it by and we would be happy to look at it.  Yes, the repair and paint took longer than expected however the additional damages that were found and repaired substantiated the time it took to complete the job.  Mike G[redacted], Titan Auto Body

This vehicle was towed to our location on January 14, 2016.  Liability was in dispute so the vehicle sat at our shop for 6 months.   July 15 the insurance company for the at fault party accepted liability.  July 19, 2016 the owner authorized the repairs to the vehicle.  The...

repairs were completed and the vehicle returned to the owner.  At no time was it discussed that the tow from the accident scene be waived.  This charge was paid by our shop and passed on to the insurance company who paid it in full.  No addition charges for the tow were added by us.  Also, no additional charges where added by us for the storage of the vehicle for the 6 months it took for the accident investigation to be completed. As a result of the accident, there was substantial front end damage to the vehicle.  The owner of the vehicle claimed that we had caused damage to the right side of her vehicle.  Photos that were taken at the time of the vehicle’s arrival to our shop proved that this damage was prior. At our expense, to please the customer, we repaired both rear quarter panels, replaced the windshield, detailed and buffed the entire vehicle, pin striped the exterior and paid for 4 new wheel covers.  At the owner’s request, we purchased chrome side moldings which she has yet to pick up.   Since the time that the owner picked up the vehicle, we called her when the moldings arrived and left a voicemail advising of same.  We have had no further contact from her.  She has made no attempts to pick up and pay for the moldings that she had us order and purchase for her.  We have had no complaint from her with regard to the repairs or all the additional items we completed for her at no charge to herself.     Please have the vehicle owner contact us directly so that we may address any issues that she may have.

I purchased the company in Dec 2014.  The previous owner refused to give me any money for the job.  The car was in the shop for 3 years and no work was ever performed. Half of the job was paid for almost 2 years ago not my responsability. contact [redacted] on the [redacted]

October 6, 2015 [redacted] came to the shop for an estimate for the repair/replacement of her rear bumper for $645.  It was advised that there may be additional costs as there was possible hidden damage to the rear of the vehicle.  She then advised that she wanted to have her entire...

vehicle painted complete in addition to the rear bumper repairs.  Appt was set for October 19th.  Ms. [redacted] brought her vehicle in on October 26th.  We arrived at a price of $2,500.00 not including the initially quoted repairs to the rear bumper.  During the repair process Ms. [redacted] stated that being without her vehicle was a hardship and she was driving a friend’s vehicle.  She stated that she was a single mother with limited funds. I agreed to complete the repairs to the rear bumper and paint the vehicle complete all for $2500.  This was huge savings for Ms. [redacted] as this job would normally cost apprx $4000.  During the repair, found damage to the front bumper that could not be repaired.  We replaced the front bumper at no additional cost.  Damage found to both quarter panels and a roof molding that was repaired for free.  The day before the vehicle was to be complete, Ms. [redacted] was advised that we do not take checks but if she brought in cash we would offer a discount of $50.  The vehicle was completed on Dec 18th.  When she arrived she had brought only credit cards.  We still honored the $50 discount.  When Ms. [redacted] left the shop, she was pleased with the quality of repairs and the paint complete.  She called the next day and stated that her door lock was not working properly.  I advised her that we did not work on the door lock but to bring it by and we would be happy to look at it.  Yes, the repair and paint took longer than expected however the additional damages that were found and repaired substantiated the time it took to complete the job.  Mike G[redacted], Titan Auto Body