Titan Entertainment

I fat fingered the amount as I was going to put for the amountSorry about that as I need to double check my writing.I will accept the amount of as of which we paid but I do not accept their explanation of them cutting in my home and not cleaning it upWhen the A [redacted] called The French Quarry about environmental impact in our home and in our lungs the company said that they did not know of anyThey do not require their employees to wear protective safety equipmentThey did not said that the silica dust would go everywhere and it didThe French Quarry cut the counter tops in the my home and [redacted] requires them to cut outside the homeSilica dust was everywhere.We did not turn The French Quarry away from cleaning out home as they refused to do so but [redacted] paid for the cleaningI have had round of antibiotics as I feel it is because of the silica dust that we had to clean up and we had to endure the dust thru out our home.I inserted a picture of one pre-cut counter top and a picture of one round of antibiotics.The French Quarry did have to come back to my home as they had to cut another back splash because it was 3/inch too short.Bottom line is The French Quarry cut the counter tops in my home and they did not clean up under the countertops nor did they clean my home as dust was everywhere possible.? ?

RE: Complaint ID # [redacted] ? The French Quarry’s position in regards to the A***s complaint is unchanged? Further conversations with our insurer, [redacted] revealed that the A***s have provided no medical documentation to actually substantiate their claims, and that the claim representative’s investigation has found no liability on the part of The French Quarry? The letter denying the A***s claim is attached.? ? As mentioned in The French Quarry’s initial response, the Agers’ were very pleased upon completion of the install and they noted as such on their signoff (attached)? They were also very well informed of all procedures as noted and initialed by them at our template appointment (attached)? Upon our follow up call, we responded immediately when notified that we had an inconsistent splash length, and our offers to address any concern about dust were declined? Three months passed before any other contact occurred? In this time the A***rs removed their own flooring and were in the midst of having concrete dry ground in their house? The attached copy of the A***rs’ complaint letter to [redacted] indicates a general sense of dissatisfaction with their entire remodel experience? The feedback in that letter regarding The French Quarry greatly contrasts their feedback surrounding the actual installTheir claims are sensational and at several points inaccurate.? The French Quarry takes customer satisfaction and service very, very seriously? We go to great lengths and expense to assure that our customers feel wonderful about their countertops each and every day they use them? We are a company that thrives on positive feedback, referrals, and an overall happy customer? Unfortunately, in this case The French Quarry feels that the A***rs are not satisfiable? Claims for lifetime healthcare compensation, full refunds, and unheard of dollar amounts in punitive damages are unreasonable, inappropriate, and vastly over-reaching? We don’t feel that it’s in the interest of good customer service or good business to appease such demands.? ? Nick G***Customer ServiceThe French Quarry [redacted] ? [redacted] office [redacted] fax [redacted]

The client called Maria in our office to rescheduleWe are completely confused by this complaint and ask the client to please contact our office manager Maria.Thank you[redacted] ***