Titan Gas and Power

The caller apparently knew I was trying to start service with a new supplier and insinuated they were THAT company's representative and tried to get me to sign up, even though their rate was higher, and probably unfixedThe caller became aggressively defensive when challenged on the facts and attempted to intimidate me with fear stories about being ripped off by "unreputable" companiesDisgraceful that a large company would stoop to such tactics

Mr [redacted] , I have received your complaint that you filed with the Revdex.com (“Revdex.com”) against Credit Recovery Associates (“CRA”)I want to thank you for taking the time to give us your feedback I would like to respond to your complaint, but unfortunately, I don’t have enough information to do so at this pointWe cannot find any record of you having an account with us, or your phone number being dialed by one of our phones I would be happy to research this matter further, but need some more information from youSpecifically, how did you identify CRA as the business calling you? Do you have the phone number that called your phone? Do you have any information, especially an account number, about having an account with CRA? Thank you for any additional information that you can provide Sincerely, [redacted] , JrRegulatory and Consumer Relations Manager Credit Recovery Associates, Inc

Titan spoke with Mrs [redacted] regarding her daughter’s unusual high bill We advised the customer to contact the Utility AEP regarding the usage amount listed on her bill which was over kwh for a one month period We explained that the Utility reads the meter that determines the amount of consumption and that a mistake can occur We spoke again with Mrs [redacted] today on April 25th Mrs [redacted] stated that the usage on her daughter’s previous bills had been incorrectly estimated and the large usage amount on her recent bill was invoiced to make up for the shortfall Mrs [redacted] stated the AEP had allowed her to set up a payment plan so she could gradually payoff the large amount due At that point, we asked Mrs [redacted] if she had an issue with Titan and she stated that she did not We invited her to rejoin our program with a new low price and she declined saying she would have to talk it over with her husband before she make any further decisions regarding her electricity In summary, this complaint was due to the Utility’s misjudging usage resulting in the high bill Titan had no control over the amount of consumption billed but was initially blamed The customer stated she had no further issue with Titan At this time, Titan considers this matter resolved

I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated May 5, Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issuesIn your complaint you state that there is a balance on your credit report for $that you do not oweYou explain that your car was totaled, you had GAP insurance and the balance should have been paid in fullYou revealed that you spoke with multiple representatives at Credit Recovery who refused to provide documentation of the amount dueCredit Recovery claims they spoke with you once on May 4, 2016, and explained that the insurance did not pay the entire balanceThis is because your account was past dueGAP Insurance does not pay past due payments or late feesThe remaining balance due is $If I can be of further assistance, please do not hesitate to contact me directly at 864- [redacted] or complaints@ [redacted] Sincerely, [redacted] Regulatory and Consumer Relations Analyst

Very rude when I disagreed to there serviceVERY unprofessionalShe didn't seem like a trusting personThe guy that called to try and set me up with him gave me a wrong number when I told him I wanted to do some research before I agree to anythingThis place is a scam!!!!

Titan Gas and Power engages outside call centers to market the electric and gas plans on behalf of Titan We will instruct all sales channels to place the number listed on the complaint on the DO NOT CALL list as of August 26th If the problem persists, please do not hesitate to contact us directly toll free at [redacted]

Re: Complaint ID: *** Dear *** ***:
"">I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated March 21, 2016, to Regional Finance Corporation of *** LLC (“Regional”)Regional is unable to locate your accountPlease provide us with the account number or a previous address in order to locate the account in question. If I can be of further assistance, please do not hesitate to contact me directly at (864) *** or ***.com. Sincerely, Dawn Loflin Regulatory and Consumer Relations Analyst

Great customer service and rates are amazing

I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated August 8, Please
accept this letter as the response of Regional Finance Corporation of North Carolina (“Regional”)At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that Credit Recovery Associates (“CRA”) is fraudulently reporting this account on your credit reportYou explain that you have never requested a loan or credit from CRA or Regional. Please be advised that this account was recently sold; however, the loan has been repurchased and the trade-line placed into a disputed statusAdditionally, due to the fraudulent nature of this account and the thirty day time constraints to process a fraud claim we will work directly with *** *** to get a police report and Check Fraud affidavit completed in order to process this account as fraud. Furthermore, our Regional office located in ***, NC will reach out to *** *** to determine the best way to complete the affidavit whether it be in person or via mailIf I can be of further assistance, please do not hesitate to contact me directly at *** or ***.com. Sincerely, *** *** Regulatory and Consumer Relations Analyst

Titan spoke with Mrs [redacted] regarding her daughter’s unusual high bill.  We advised the customer to contact the Utility...

AEP regarding the usage amount listed on her bill which was over 4000 kwh for a one month period.  We explained that the Utility reads the meter that determines the amount of consumption and that a mistake can occur.   We spoke again with Mrs [redacted] today on April 25th.  Mrs [redacted] stated that the usage on her daughter’s previous bills had been incorrectly estimated and the large usage amount on her recent bill was invoiced to make up for the shortfall.  Mrs [redacted] stated the AEP had allowed her to set up a payment plan so she could gradually payoff the large amount due.  At that point, we asked Mrs [redacted] if she had an issue with Titan and she stated that she did not.  We invited her to rejoin our program with a new low price and she declined saying she would have to talk it over with her husband before she make any further decisions regarding her electricity.
   In summary, this complaint was due to the Utility’s misjudging usage resulting in the high bill.  Titan had no control over the amount of consumption billed but was initially blamed.  The customer stated she had no further issue with Titan.  At this time, Titan considers this matter resolved.

The caller apparently knew I was trying to start service with a new supplier and insinuated they were THAT company's representative and tried to get me to sign up, even though their rate was higher, and probably unfixed. The caller became aggressively defensive when challenged on the facts and attempted to intimidate me with fear stories about being ripped off by "unreputable" companies. Disgraceful that a large company would stoop to such tactics.

Re: Complaint ID: [redacted] Dear Mr. [redacted]:  11px; font-family: Verdana;">I am writing in reply to the complaint that you filed with the Revdex.com (“Revdex.com”) dated November 16, 2015. Thank you for taking the time to provide feedback to Credit Recovery Associates (“CRA”). At CRA we value our customer experience and always welcome any questions or concerns. In your complaint, you stated that CRA has reported a tradeline to a credit bureau for an account that was discharged in bankruptcy. After a review of your information, CRA has deleted the tradeline. Please allow 2-4 weeks for this change to be reflected on your credit report. If you have further concerns, or would like to discuss this matter in more detail I encourage you to contact us directly at [redacted] or complaints@[redacted]. We are always willing to work with our customers to reach a resolution to their concerns or provide further clarification. Sincerely, [redacted] Regulatory and Consumer Relations Manager

Very rude when I disagreed to there service. VERY unprofessional. She didn't seem like a trusting person. The guy that called to try and set me up with him gave me a wrong number when I told him I wanted to do some research before I agree to anything. This place is a scam!!!!

February 26, 2015 Ms. [redacted]  11px; font-family: Verdana;">Revdex.com Via Electronic Upload Re: Complaint ID: [redacted] Dear Ms. [redacted]: Thank you for the opportunity to respond to the complaint you filed with the Revdex.com on February 16, 2015 against Credit Recovery Associates, Inc. (“CRA”). CRA is receipt of your debt validation request, and on February 20th, 2015 all pertaining documents were sent to the address provided. We thank you for your business and for reaching out to us with your concerns. Sincerely, [redacted] Regulatory and Consumer Relations Manager Credit Recovery Associates, Inc.

I had a charged off account with [redacted] and it is now with [redacted] collection agency. I am making arrangements with the collection agency to settle the account. Credit Recovery Associates is reporting the same information on my credit report and said that they are affiliated with [redacted]. That means that they are reporting the same account multiple times which is illegal. When contacting Credit Recovery Associates, their supervisor [redacted], lied to me and told me to fax a letter to them regarding this matter and she will have it removed. After doing so, she said that that's not what she said and the manager got on the phone and was very rude. I am going to sue Credit Recovery Associates for reporting my account multiple times illegally. This is a very poor business!!

Please please please do not use this company in my opinion she is very unprofessional. The sales logs were incomplete and illegible.

Re: Compliant ID: [redacted] 
Verdana;">Dear [redacted]: I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated February 1, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you stated that you have reached out to Regional several times via telephone and mail requesting validation of two accounts appearing on your credit report, account numbers ending in [redacted] and [redacted]. You allege that you have not heard back from Regional and that they never answer the phone. Also you stated that you have recently applied for a mortgage and these accounts are effecting the approval of your loan. We have no record of receiving telephone calls or letters from you requesting validation; however, enclosed is the credit validation for each account. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or [redacted].com. Sincerely, [redacted] Regulatory and Consumer Relations Analyst Enclosures

I am writing in response to the complaint that you filed with the Revdex.com (“Revdex.com”) dated 
font-family: Verdana;">May 5, 2016. Please accept this letter as the response of Regional Finance Corporation of South Carolina (“Regional”). At Regional, we truly value our customers’ satisfaction and will work toward the resolution of any issues. In your complaint you state that there is a balance on your credit report for $68.00 that you do not owe. You explain that your car was totaled, you had GAP insurance and the balance should have been paid in full. You revealed that you spoke with multiple representatives at Credit Recovery who refused to provide documentation of the amount due. Credit Recovery claims they spoke with you once on May 4, 2016, and explained that the insurance did not pay the entire balance. This is because your account was past due. GAP Insurance does not pay past due payments or late fees. The remaining balance due is $68.87. If I can be of further assistance, please do not hesitate to contact me directly at 864-[redacted] or complaints@[redacted]. Sincerely, [redacted] Regulatory and Consumer Relations Analyst

Mr. [redacted],
 
I have received your complaint that you filed with the Revdex.com (“Revdex.com”) against Credit Recovery Associates...

(“CRA”). I want to thank you for taking the time to give us your feedback.
 
I would like to respond to your complaint, but unfortunately, I don’t have enough information to do so at this point. We cannot find any record of you having an account with us, or your phone number being dialed by one of our phones.
 
I would be happy to research this matter further, but need some more information from you. Specifically, how did you identify CRA as the business calling you? Do you have the phone number that called your phone? Do you have any information, especially an account number, about having an account with CRA?
 
Thank you for any additional information that you can provide.
 
Sincerely,
 
[redacted], Jr.
Regulatory and Consumer Relations Manager
Credit Recovery Associates, Inc.

Titan Gas and Power engages outside call centers to market the electric and gas plans on behalf of Titan.  We will instruct all sales channels to place the number listed on the complaint on the DO NOT CALL list as of August 26th 2016.  If the problem persists,...

please do not hesitate to contact us directly toll free at [redacted]