Sign in

Titan LED, Inc.

Sharing is caring! Have something to share about Titan LED, Inc.? Use RevDex to write a review
Reviews Titan LED, Inc.

Titan LED, Inc. Reviews (2)

This was sent to the customer on 7.3.14.
 
Thank you
for informing me of your situation at Himalaya Oil. I have spoken to [redacted] &
[redacted] in more detail on this topic and have learned that you actually have our
led tube lights installed and have chosen not to use them. It was my
understanding that the tubes were not installed at all. Despite this, we have
respectfully agreed to have the lights returned based on the UL sticker not
being on the product. However, we have provided documented evidence that the
tube is UL certified. In addition, the wiring that you have identified and
claimed to be “speaker wire” is also UL certified for these applications.
Furthermore, [redacted] had arranged for new replacement tubes (Not Titan LED Tubes),
to be installed through [redacted] Schreiner (an outside consultant) including a $300
reimbursement towards the installation due to the inconvenience. With regards
to lost cooler sales; Titan LED is in no control of another company’s delivery
time, but you could have plugged in the solution we provided until the other
product arrives. It is a proven safe and effective method of retrofitting used
in dozens of applications. Frankly [redacted], these are all reasonable and generous
efforts to support you through a transition of new tubes that are not even
Titan tubes, not to mention Titan LED never collected on your original invoice.
[redacted] and [redacted] will be in contact early next week to expedite install when the
other product arrives.
 
Respectfully,
 
[redacted]

Review: We contracted TITAN LED INC Sales rep of Wisconsin 11 cooler led tube lights with installation, the products came little late than promised. TITAN LED electrician came and remove our old cooler lights and planned for new installation, however the person who came to install was not an electrician and have no idea about how to install these lights. I had stoped him from installing because the way he installed light was in violation. Finally we got electrician on our own and we were told from the electrician that the lights we bought were in UL ( Universal Laboratory) Tested and we won't be able to install these lights. I contacted the area rep ASAP and I was told those lights are UL tested when there is no UL tested sticker or prints in the lights. After few weeks of conversation Titan Led area rep agreed to order UL tested lights and drop them off with in couple of weeks but few weeks pass by now he won't even answer my calls.Its been almost a month our cooler is dark. Being a convenient store and Dark cooler is hurting our business.Desired Settlement: We sincerely request one of the following,1- Install our old lights back on.2- Request UL tested lights and installed correctly.3- Stop selling UL untested products to business.4- Request these matters to be resolve ASAP.

Business

Response:

This was sent to the customer on 7.3.14.

Thank you

for informing me of your situation at Himalaya Oil. I have spoken to [redacted] &

[redacted] in more detail on this topic and have learned that you actually have our

led tube lights installed and have chosen not to use them. It was my

understanding that the tubes were not installed at all. Despite this, we have

respectfully agreed to have the lights returned based on the UL sticker not

being on the product. However, we have provided documented evidence that the

tube is UL certified. In addition, the wiring that you have identified and

claimed to be “speaker wire” is also UL certified for these applications.

Furthermore, [redacted] had arranged for new replacement tubes (Not Titan LED Tubes),

to be installed through [redacted] Schreiner (an outside consultant) including a $300

reimbursement towards the installation due to the inconvenience. With regards

to lost cooler sales; Titan LED is in no control of another company’s delivery

time, but you could have plugged in the solution we provided until the other

product arrives. It is a proven safe and effective method of retrofitting used

in dozens of applications. Frankly [redacted], these are all reasonable and generous

efforts to support you through a transition of new tubes that are not even

Titan tubes, not to mention Titan LED never collected on your original invoice.

[redacted] and [redacted] will be in contact early next week to expedite install when the

other product arrives.

Respectfully,

Check fields!

Write a review of Titan LED, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Titan LED, Inc. Rating

Overall satisfaction rating

Description: LIGHTING FIXTURES - RETAIL, LIGHTING FIXTURES - SUPPLIES & PARTS, LIGHTING FIXTURES - REPAIR & MAINTENANCE, LIGHTING SYSTEMS & EQUIPMENT

Address: 850 E Covey Ln Building C Suite 140, Phoenix, Arizona, United States, 85024-5662

Phone:

Show more...

Web:

www.titanledusa.net

This site can’t be reached

Shady, yet now dead: once upon a time this website was reported to be associated with Titan LED, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



Add contact information for Titan LED, Inc.

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated