The customer who made the complaint was refunded in full via wire the day after the complaint was made. The customer did not follow our process when the purchase was made, and instead direct deposited funds into our bank account. We accept wire transfers, not direct deposit. This was a red flag and...
we thought this was fraudulent, especially since we’ve had multiple fraudulent transactions that have occurred in Arizona. After the customer cancelled, we had to go through a process to investigate what occurred and ensure that it was not fraud. We then wired the customer the full refund.
The customer who made the complaint was refunded in full via wire the day after the complaint was made. The customer did not follow our process when the purchase was made, and instead direct deposited funds into our bank account. We accept wire transfers, not direct deposit. This was a red flag and...
we thought this was fraudulent, especially since we’ve had multiple fraudulent transactions that have occurred in Arizona. After the customer cancelled, we had to go through a process to investigate what occurred and ensure that it was not fraud. We then wired the customer the full refund.