Titan Machinery

The customer who made the complaint was refunded in full via wire the day after the complaint was madeThe customer did not follow our process when the purchase was made, and instead direct deposited funds into our bank accountWe accept wire transfers, not direct depositThis was a red flag and we thought this was fraudulent, especially since we’ve had multiple fraudulent transactions that have occurred in ArizonaAfter the customer cancelled, we had to go through a process to investigate what occurred and ensure that it was not fraudWe then wired the customer the full refund