Titan Plumbing Reviews (%countItem)
Titan Plumbing Rating
Address: 3535 Bowman Ct, Bakersfield, California, United States, 93308-5000
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On 26 January my hot water heater stopped working. I went on home advisors web site and they recommended Robo Plumbing. A representative from Robo plumbing called me and gave me a estimate of $300.00. This was on Friday. The next day I went to Home Depot and bought a water heater. I then called Robo Plumbing and was told that because it was Saturday the price was $350.00 dollars plus $25.00 for picking up the heater and $25.00 to take the old water heater away for a total of $400.00. I agreed to the $400.00 dollars. When the workers from Robo plumbing arrived I was told it was going ton cost more because of water lines, I agreed to pay another $50.00 for the water lines, for a total of $450.00 dollars Then I was then told the that because It would require more work the price would have to be increased again. I then told them no more money.They called there office and was told to charge me for a call out $120.00 which I paid.
Dear customer,The estimate of 400.00 included picking up, delivering, and installing the water heater you purchased along with hauling off the old one. Because the water heater you chose had a temperature and pressure relief valve on the side while your old water heater had one on the top, it wasn't as simple as taking out the old water heater and putting in the new one. The T&P relief valve was connected to copper line so we would need to redirect the copper piping to the new T&P relief valve location. You also required new supply lines, as they were both corroded and at least one (hot side) was leaking. There is no possible way we could have known of these issues before visiting your location. Of course an over the phone estimate is subject to change if we get to your location and find out that you have multiple other issues that were unknown when the estimate was given. This is uncommon, as we regularly install water heaters which are provided by the customer, however it is possible. The total estimate (which was never given in person as you told our technicians to leave before letting them explain why it would cost more), including picking up, delivering, and installing the new water heater, hauling away the old water heater, replacing the hot and cold supply lines, and redirecting the copper line to reconnect the temperature and pressure relief valve was $550.00. This is including a customer satisfaction discount. If you would still like this work done, we would gladly deduct the 120.00 you already paid from the estimate, leaving 430.00 for the remaining work. We do offer free estimates, however the 120.00 you paid is a basic service fee for a weekend when any work is involved. In this case, our technicians picked up and delivered your water heater to you. Thank you
I am rejecting this response because:
Robo plumming started out at $400.00 then they added $25.00 for pickup of the new water heater and $25.00 for removal of the old water heater plus $50.00 for each for the two hose connection plus additional fees for connecting the copper pipes. This adds up to $500 dollars before the copper piping. This is price gouging and it needs to stop.
On or about the middle of November 2017, we called Robo for a free estimate. They quoted $550, said the line from the barn was plugged, and the septic tank was full. Somehow the price jumped to $700, and they wanted another $200 for chemicals, so the new total was $900. We said no to the chemicals and they proceeded with the process. All was fine for a few weeks, then raw sewage started coming out the clean-out and there was no longer a way to bathe or use the toilet. They came out and couldn't figure out the problem. $700 and still left with a disaster. They claimed the tanks were full again and we should have bought the chemicals. I, ***, asked the manager about the importance of the chemicals. He said, "VERY." Well, if it's VERY important then why do the job in the first place knowing it's going to fail, and if it's VERY important, shouldn't it be part of the initial price? We, the ***, are not the experts...I spoke the owner about a resolution, but he never called me back. I sent a message that if they pumped the tanks, we'd buy the chemicals...anything to resolve this. If they'd like to give us our money back, that's fine too. They were all very nice, and I really do not understand their reluctance to help...Cordially
We would like to clarify that *** was not present while we did this job, his brother *** was the one who met us at the property when we did the work on 10/31/17 . After the agreed upon work was completed for $700.00, including pumping out the septic tank and pit, the customer was explained the importance of chemicals when the technicians recommended them for an additional $200.00, this was also written on the invoice we left with the customer. The chemicals are not a requirement, as some customers have their own alternative solutions and most customers appreciate having that option, but our technicians always recommend them and explain why. The customer refused chemicals knowing this and signed the invoice approving of the work done and acknowledging the recommendation. The customer called us again on 12/5/17 after issues recurred and requested us to come out. His complaint states that we "couldn't figure out the problem", but we did figure out the problem. The issue was the septic tank was full again and we left a very reasonable estimate of $350.00 to pump out the pit again and treat it with chemicals. The customer again refused the chemical treatment. Please note that this was not a septic tank inspection, so there is no way we could guarantee the integrity of the tank or know if the tank will have issues in the future, even with acid treatment. Please let us know if you require any documents or information. Thank you.
The customer was offered chemicals, which the plumber recommended, and the customer denied them. Some customers who deny the chemical treatment have no further issues, so it is not necessarily a requirement to get your septic system in working order. Sometimes customers deny chemical treatment and their septic tank backs up again, then after we pump out the system again and provide chemicals it is in working condition again. No company guarantees septic systems. The chemical option was explained to ***e, who was at the home and the one we dealt with for the entirety of this job, not his brother ***, when given the estimate to service his septic system. The purpose of the acid is the first step to getting the septic system working again. $200.00 is worth a shot before spending $12,000.00 to install a new dry draining area from liquids being saturated in the ground. Our supervisor, ***, called the customer about his complaint, but the customer's phone disconnected and he never called us back. After 14 years of not servicing your septic system, we are sorry to say that your system is likely ruined now, however we would still recommend chemical treatment first as a cheaper alternative that might get your seepage pit draining again. We'd also like to note that the septic system took over four weeks to back up again, not two. We have two proposed solutions for the customer's problem: The first is that they have their septic tank and seepage pit pumped out again, this time treating the pit with chemicals (we have to pump the pit first before adding chemicals to it). If the customer were to use us, this would cost 875.00, however, we recommend the customer calls a different company to get a second opinion. The second solution would be to replace the septic system, which would cost the customer approximately $12,000. Thank you.
Robo Plumbing Inc.
Contractor License #***
***
Phone (***
Fax (
I am rejecting this response because:Robo says: "The purpose of the acid is the first step to getting the septic system working again." That is very telling. If it's the first step, then why is it an option? If your going to do a job, then do it right!! Robo Plumbing is a state licensed contractor and has fiduciary duty in protecting their customers. Letting the customer decide is not an excuse. If the product is that important, then put the $200 in the up-front cost on the phone; don't wait until the customer is looking at a $700 bill and say, "well, wait. We recommend a chemical treatment, too." I think anybody reading this would conclude that putting the $200 in the original price (meaning it's not an option, but part of the necessary service) would have stopped all of this. My *** my brother, has signed paperwork explaining what I say is true, and btw, I'm the one who found Robo in the first place because they were close to our location that we both live on. I was told $550 on the first phone call. Another thing in a previous letter: Robo Stated they tried calling and that they tried working with us, well, that's all we ever wanted, and by their behavior they still don't want to help, but if that's true then why not just drive to the home. And if it's true why no HELP now. Robo says, "We'd also like to note that the septic system took over four weeks to back up again, not two." Is it me, or is that being petty?' OK OK, they may be right, but does it really matter if it's 2 weeks or 4??? And they say, "....we are sorry to say that your system is likely ruined now," Great, we ruined the system. What's the solution. Robo said in their first letter, " The issue was the septic tank was full again and we left a very reasonable estimate of $350.00 to pump out the pit again and treat it with chemicals." OK, we must have missed that, but that sounds good to us. $350 to re-pump the tank and add chemicals. I look forward to moving on in a positive direction and hope this is all a big misunderstanding. A+ companies our always willing to help. This I know.Cordially