Titan Property Management Reviews (%countItem)
Titan Property Management Rating
Description: Property Management, Home Repair & Maintenance, Real Estate Agents
Address: 926 Main Street, Lafayette, Indiana, United States, 47901-1464
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My son and 3 other male Purdue University seniors rented a house in West Lafayette, IN that was managed by Titan Management Group. Their security deposit was $450 each. Their lease terminated July 25, 2019 and my son received the final itemized charges September 23, 2019. The charges equaled exactly their deposit amount plus $9.60. I have written to the manager upon receiving this invoice (as indicated on the bottom of the form) if you have any questions regarding the charges. I have never received a response from the manager. I have called the office many times and I only get short text messages from one employee who says to keep contacting the manager. One employee finally called me back and I emailed to her my same list of concerns that I had previously sent to the manager. I have no more responses from her. Many of the charges seemed embellished or unreasonable and I have asked for clarification of the charges. They also said they had photos of "damages" and I requested to see the photos. To me it seems suspicious that all of these charges came to the exact same amount as the deposit plus a balance due of $9.60. There were damage charges for issues that Titan Management should have taken care as property managers while they occupied the premises; not bill them for them at the end of the lease. These renters went for 2 weeks without heat in the winter due to a broken furnace and when it was finally replaced the repairmen left quite a dirty mess behind. There are charges for damages for not running a dehumidifier in the basement. They were never instructed to do so and the dehumidifier never worked. My son went without a/c for 3 weeks in the summer (during the time the temperature was in the 90's everyday). He called every day requesting repairs. The house had a mice infestation that was never addressed by Titan Management. My son was locked out his bedroom for 2 days because a roommate accidentally locked his door and Titan Management did not have a spare key to let him in. They sent a repairman to break open the door 2 days later. By law in West Lafayette, IN rental units should not have more than 4 unrelated people living together. Titan Management told the boys to lie and say 2 of the renters were related. I think this property management unfairly takes advantage of college students who are living in the area temporarily while attending Purdue and uses bogus and inflated charges so that they never have to return damage deposits. They provide unsatisfactory management of the property and now fail to provide any sort of justification of their charges as requested numerous times.
All tenants that signed the lease and only tenants that are signers are on the lease are allowed to communicate about their account with us. Parents were not signers on the lease or account and we cannot share information or communicate about account especially when other adult males were all on a lease together. Tenants are given communication information if the have questions about any of their charges or account. We never tell anyone to sign false statements. All tenants were sent an account of damages in detail as stated by law. I will attach the disposition letters and ledgers they were sent with an account of all charges and payments. Also lease so you can review exact lease agreements with details of all policies and tenants that are signers.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 13951609, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** R
Why did Titan Management respond to any of my emails and tell me that they only wanted to discuss matters with the tenants and not the parents. The parents paid the rent. They still did not address the exorbitant charges or justify the charges. If they want my son to contact them he will but I doubt they will give him any information either.
I am sorry our response is not satisfactory to someone that is not the signer on the lease agreement. We have sent the legal reasons for this and that is by law. The lessee is the one that the communication is to go through. We provided the details of each and every charge on the ledger and disposition letter. All documents including the lease agreement was attached on the complaint response.
The apartment I rented from them on August 2nd is infested with wasps and ants. I am unable to stay in the apartment I have paid for. I have had to stay at an alternate location. They know about the problem and have not fixed it.
All their issues have been attended to. No ant infestation was found and have pictures of no ants in the unit but we treated for it anyways. Had a cleaner come back in on 8/4 to clean the areas they requested. There is no wasp infestation in unit either. We also have pictures of that too. They wasps are outside in nature where they live. We have work orders completed by maintenance of all issues and pictures. Their place was not uninhabitable - they chose not to stay there. Pictures and work orders will have to be submitted at another time but should not be necessary for this dispute.
My family and I rented a house through Titan Management. We were relocating from Arizona to Indiana, so trusted them to help us through the process.
I did a video call tour with Heather- the rental agent- that did not clearly show the state of the house.
We signed a lease to move in on March 1st, 2019.
We received the keys that morning and arrived at a house that was not habitable.
There were building code violations (a staircase without adequate railing), cables hanging from almost every ceiling to the floor, broken glass, and the house was filthy including carpet that was slimy, a washing machine full of grime, mold in the kitchen, and standing water producing a stench in the basement.
We have rejected the house and informed them we require our deposit back and to be released from our lease. They have refused to meet in person, and the manager has refused to contact us.
The tenants have met with our company several times and in person and through messages. There is documented communication between them, the leasing agent, maintenance. They rented a house and got exactly what they were shown through video because they were out of town. They signed a lease and took possession. After getting keys and going over they were disappointed in where they had rented but the house was more than livable and HUD regulations met. They stopped payment on their rent before coming to our house and giving back the keys and refusing to move in. In the time they had the keys we went over to the house and put new flooring, a rail and a few other things at their request and negotiation which is also documented. There is a policy stated and posted everywhere in our paper work and our office that deposits are non-refundable if a tenant changes their mind for any reason. Our company did everything correctly, legally, and codes met. Thank you
I rented an apartment at *** from August of 2017 until August of 2018.
I believe that $418 was wrongly withheld from my $680 security deposit. Indiana law states that a landlord may retain all or a portion of a tenant’s security deposit for a number of reasons; one being damages in excess of normal wear and tear. A clause in my Lease Agreement states “As soon as the Premises are vacated, the Lessor will cause the carpet to be professionally cleaned and the apartment to be professionally cleaned and the cost of carpet cleaning and apartment professional cleaning, plus a 20 % overhead allocation add on cost, will be withheld from the security deposit as a payment to Lessor for carpet cleaning and apartment cleaning.” but this is an unjust clause and violates Title 32, Article 31 of the Indiana Code. I treated my apartment with the utmost care and can assure you that it was far cleaner upon my departure than it was when I arrived – even though I was told that it was “professionally cleaned”.
All charges that were taken out were per lease terms. Pictures were sent to tenant and lease terms shown for the amount kept out. Her move in check list that she marked and provided all said that cleaning was done correctly and she accepted the apartment. It is stated in the lease that cleaning, painting, and carpet cleaning will be deducted from the deposit if not done upon move out. It was not done and pictures, documents and lease was provided as proof to her of the charges. All legally done and signed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was never sent these pictures of my former apartment referred to in the business's response. Additionally, I absolutely did not report that every part of my apartment was in perfect condition upon move in and the business did nothing about that. The move in checklist was, to my understanding at the time, provided so that tenants, such as myself, could record initial damages to the apartment so that we will not be charged for these damages upon move out. I also had multiple problems throughout the year with electricity and plumbing which you can see on the tenant ledger (attached).
As stated in the Indiana Code and paraphrased in my lease agreement with Titan Management (attached), the security deposit may be withheld for damages in excess of "normal wear and tear." The lease contradicts itself by including such a clause and then later stating "Upon termination of this Titan Management Group Lease by reason of Lessee(s) default hereunder or the expiration of the Term, in addition to any amounts withheld for carpet cleaning and to restore the Premises to a thoroughly clean, damage free, and satisfactory condition less normal wear and tear, Management may deduct from the Deposit an amount sufficient to pay: (a) any damages as a result of Lessee(s) non-payment of any portion of Total Rent or non-fulfillment of the Term of this Titan Management Group Lease including Lessee(s) failure to enter into possession or abandonment of the apartment; (b) any damages to the apartment, or building common areas for which the Lessee(s) is responsible; (c) any unpaid bills which become due by virtue of Lessee(s) occupancy, or any utility expense that may be forwarded to Management due to Lessee(s) non-payment; (d) any costs of re-renting the apartment after a breach of this Titan Management Group Lease by Lessee(s); (e) any repair work or cleaning Contracted for by Lessee(s) with third parties, plus a 20% overhead allocation add on cost; (f) any court costs incurred by Management in connection with terminating the tenancy; and (g) any other damages which Management may sustain which may then be permitted use of the deposit under the applicable laws of the state in which the apartment is located (the “State”)." This confusing aspect of the lease was never addressed by the company until my security deposit was withheld and upon talking to the office clerks when I returned my key, they led me to believe that I would be receiving my entire deposit back within 40 days - unless there are major damages. This management company is cruel, manipulative and it takes unfair advantage of its customers.
Regards
I would not rent from these cons. I rented off of them for 6 years. I'm that 6 years I had to repair the ceiling twice because of rain made the drywall fall out, repaired a few other things and never got paid for it or it taken off my rent. After I moved out I deep cleaned, painted and mowed. All of which they charged me for doing assuming I didn't do it. On top of that they went back on their word. I gave a 60 day notice which would of been the 11th of the month. I had talked to the owner and he said as long as I was out by the 31st I wouldn't owe prorated rent. So when the 11th came around I got an email stating I owe $291 for the 11 days. The owner said it wasn't in writing so our agreement didn't matter I still had to pay. So I did. Now I get a letter stating I owe late fees on top of all kinds of other things. They want another $91 this time. My point to this is do not rent from them. I'm not the only one that's been screwed by these shallow humans.
We took over management of property and have before pictures and documents stating how the house was before we took it over. Tenant was to do any and all work on the house as he was buying the house originally under a contract before we took it over those terms reached and end , and had to go to a rental agreement. When he moved out the house was not maintained in good condition so he was charged for those things (and not even at full price). We have everything in writing and pictures of the house.
I was never renting to own this rental. The house was well maintained throughout the six years I lived there. I painted and cleaned everything after moving out. The info Titan provided is faulse and inaccurate.
I've encountered poor air ventilation, cracks in the walls, a thin ceiling, bug infestations, untrustworthy management agents, employees that don't care about the apartment conditions you’re in, lazadasical tenets when it comes to maintenance issues and cause dirty, smelly hallways, and more.
Any issue I had, they never cared to do anything about or would take forever to fix anything on their part. I was never asked if I wanted to renew my lease, so they raised my leasing price for the next year which was only lowered slightly. I'd ask about moving out and I was told everything was okay and I'd get my deposit back, then I only received $120 out of my $600 deposit and then still don’t care of course.
I moved in 2 years ago, and there were still spiderwebs, cigarette marks, a cat smell, clogs and socks in the dryer, uncompleted water leaking projects, and more before I moved in along with a plethora of mold and bacterial build-up(pics on file) from prior to me moving in that ended up causing medical issues, and I ultimately had it inspected and correctly self-cleaned through-out the entire apartment.
We have before and after pictures of tenants move in. All maintenance request she submitted minus the one for painting while she lived in the unit was done because it was a tenant at fault and she would have to pay for it during time of painting. Lease terms are very well stated and we are sorry she is not satisfied but no one is ever happy when they get charged for things.
Many of my maintenance request were not at my fault, for example, my shower pipe bursting due to low temperatures in the basement area which the owner is responsible for, as well as, common areas in the hallway being kept dirty and lights being out. I'd also like to point out that only a painting issue is being addressed in the Comment from the Business. However, I was explaining the facts of how my place was improperly cleaned before moving in, meaning I cleaned very well and am not understanding that expense. Now far as the painting, I don't know if the respondent is who I've spoke with, but I was very nice and was fine with paying for painting; I understood cleaning for the carpet, even though there was carpet in only one, small room, therefore their response is not a response to what I brought up, show no prof of what the lease terms "very well" state, and it sound like too many people are getting charged with unreasonable items and should be looked into.
We moved in in December the heat didn't work the fridge was broke and the stove didn't work alot of the outlets were old and plugs would not stay in them most of these Items have been fixed I ended up putting a new fridge in myself because the one they brought to replace the one that was broke didn't keep temp and had a huge crack on the inside. We had to force the windows to open most were sealed shut. all in all most of it has been fixed except the outlets. we have found more that are painted over and plugs will not stay in we filed a maint req in march they just now came to fix the outlets om june 29th the maint persons did not replace the out lets instead he bent the plug in on my stereo and stuck it in the outlet and said all fixed. Then the office charged me for the maint person fixing the outlets ( that he did not fix ) and they pulled the charge out of my rent payment and then charged me a late fee on the rent. ( the rent was paid early as we always do) We have read the lease there is nothing on it that say's we have to pay more the maint fee's at 1150.00 a month I would think that maint is included on a rental. My room mate talked to the office and they said the person who they rented the house out for said all the plugs worked and refused to pay for the maint so they charged us. we were never told and it is not in the lease that we have to pay for the up keep of a rental house.
It is listed in the lease that we will do maintenance and what maintenance covers. If a tenant request maintenance and it is determined it was a tenant at fault or not even an issue and items working correctly (tenant error) they are charged for the call.The plugs were determined to have power and worked properly when used and the tenant at fault for the issue not maintenance bending the plug- which they did not do- Terms of lease
LESSOR’S OBLIGATIONSLessor covenants that paying the rent and performing the covenants herein contained, Lessee shall quietly have and enjoy the leased premises for the agreed term. Major maintenance and repair of the leased premises not required as result of Lessee’s neglect, misuse or waste shall be the responsibility of the Lessor.
LESSEE’S OBLIGATIONSThe leased premises shall be used and occupied by Lessee exclusively as a private family residence. Lessee shall comply with sanitary and health laws, ordinances, rules and orders of appropriate government authorities.
Use or possession of any controlled substance or engagement of any illegal activity by Lessee or his occupants, agents, guests or visitors, whether invited or not, is grounds for immediate termination of this lease by Lessor without prior notice to correct such a default.
LIMITATION OF LIABILITY AND INDEMNIFICATIONLessor shall not be liable for any harm or damage caused by any act or omission of Lessee or of Lessee’s occupants, guests and visitors including any injury to Lessee or Lessee’s occupants, guests and visitors and any damage to Lessee’s personal property and appliances at Lessee’s own expense including any injury to Lessee; or Lessee’s personal property and appliances occasioned by the negligence of the Lessee's guests or visitors, roof leaks, burglary, fire, windstorms and Acts of God. Lessee will insure Lessee’s personal property and appliances at his own expense.
Lessee shall indemnify and hold Lessor harmless against all claims against Lessor of any kind and by any person which arise out of or relate to Lessee’s occupancy or use of the leased premises and such indemnification shall include all costs and attorney fees incurred by Lessor in defending against any such claim.
Lessee shall make no alterations to the buildings on the leased premises or construct any building or make ny improvements on the premises without the prior written consent of Lessor. All alterations, changes and improvements made by Lessee and fixtures added by Lessee shall remain in place after the end of lease term and shall become to property of Lessor.
Lessee shall, at Lessee’s own expense, keep and maintain the leased premises and appurtenances in good and sanitary condition and repair during the term of this lease and any extension or renewal thereof. In particular, tenant shall keep the furnace and filters clean, keep the fixtures at the leased premises in good order and repair, and keep the lawn free from debris. Lessee shall maintain the interior of the leased premises in a good, sanitary condition without hazard or waste.Lessee shall be responsible for any repairs that are necessary due damage caused by Lessee’s own appliances.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
***
The maint part was not in our lease at all they have just added that and as for the maint person he is lying plain out so I guess this is a no win they will get away with the charges by lying. The one person who would know that the outlets would not hold a plug would be one of the maint men that did replace some down stairs he did see the outlets would not hold a plug. His name was Justin. I can get pics of the outlet that in painted over and would be more than happy to show someone the outlets do not hold a plug is they would like to inspect them. As for my stereo plug in he did bent it and is lying saying he didn't. I am a business owners daughter and have no reason to lie.
I attached the documents and responded to this complaint before. It is in the lease agreement that they keep up on the house. They signed it and we have nothing further to say on the matter. The documents attatched before which I can see are attached is the rental agreement that states terms.
They try to pass on maintenance cost to tenants, once you sign those papers they are very rude including interrupting and not explaining where their reasoning is coming from for not reasonably fixing issues, their method of contact is through text with no indication it is from them (also bad grammar ) even though it seems to come from different number every time, their 'renovations' are not professionally done, In essence if you want to do business with a bunch a teenagers this is your place.
We use every form of communication that is available to us. Text, email, and phone. When we have to contact the entire building about an issue it is sent through mass text and email. This is very professional way to communicate and effective. We follow our rules and regulations clearly stated on the lease that everyone sings and agrees to that includes the trash. We have a great reputation in our community and with our tenants. We understand you can't please everyone all the time but we do a very good job of keeping communication up and our properties in good order. We want our tenants to treat it like they would if they were the ones that owned it so it feels like home.
Zero indication of where a message is from, interuping an already agittated customer, the inability to send a letterhead email that isn't a corrupted attachement, and threats of extra fees not outlined in the lease is unprofessional.
I rented the property *** from Titan Management from August 2016 to June 1st 2017. I put a $1650 deposit to rent the house. In March of 2017, I received military orders (I am an Active Duty Marine) to move to ***. I provided Titan Mgmt with my military orders 90 days in advance of my orders date, and communicated my move out date of June 1st 2017. I also informed Titan of the Service members civil relief act that enables service members to break a lease upon receipt of military orders, without penalization. Despite the 90 day notice, Titan Mgmt still kept $1,179 of my security deposit, even thought the home was free of any damage. The reason stated on my move out ledger was "Rent charged for the days before new tenant could move in." They charged me because the next tenant did not move into the home until 6/15. The new tenant's plans have nothing to do with me and I should not be charged for Titan's lack of planning. Titan has not addressed my situation, even thought I have tried multiple times to contact them and resolve the issue. I have received no explanation of why they will not return my deposit, even after I provided the manager with proof that I communicated in writing and provided my military orders 90 days prior to moving out (only 30 notice is required)
This is in response to the complaint filed by ***. Received in the mail on November 30, 2017 The tenant was sent the disposition letter and detailed charges before the 45 days due to a tenant. Tenant cashed the deposit he received on 8/7/17 which is acceptance of deposit returned. We have pictures and video of the damages done by tenant that were caused by the tenant. The painting and damages we generalized as "Rent charges for tenant not being able to move in until 6/15” to benefit the tenant. The paint other “damages” not including the carpet cleaning was well over the $825 we charged for rent so we tried to do the least amount of charges to benefit the tenant to receive a deposit. Tenant did not turn in all required keys/garage door openers. They packed 1 up by mistake and had to mail to us once they unpacked.They lost the other one. Those were also not individually charged to them which according to lease terms should have been. The carpet cleaning invoice number and receipt was listed, it was $250. If carpets exceed the $150 dollar amount listed on the lease it is still the tenant responsibility to cover that amount. Carpets are a must for cleaning for each new tenant. Carpets were professionally cleaned for him before he moved in and they are required to have them professionally cleaned upon move out and provide us with the receipt. That was not done so we had to have them cleaned by a professional company. The manager of our company had emailed him back and forth and provided him with the reasons they were listed as “rent charged for days before new tenant could move in” and in fact said they would redo the list of charges and provide him with a true account of what all the charges would be but he would have to return the deposit return because the amount would be even less that he received back. *** also violated his lease terms by having his girlfriend live with him who was not approved by the management tenant to live there and not on the lease. We never pressed the issue with him even when he got his orders and she could have stayed to finish out the lease terms. has been in contact with our office several times and has jumped on social media and our website to defame our company and post comments that are untrue and rude. That is when our office decided we were done communicating with him. Our office also received a questionnaire from the Attorney General’s office regarding the situation and we sent them our response and all information regarding this situation and were told no further action was required by us. We attached a copy of the check and date he cashed the deposit return. Hope all this information helps. Thank you for the chance to respond again to the complaint. Titan Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Titan's response is a complete fabrication of the truth. I challenge them to provide proof for any of their claims and I would happily remove my complaint from the Revdex.com. I will outline the false statements made in Titan's response.1) Titan stated they have "pictures and video" of damages that I caused to the property. This is the first time they have accused me of damaging the property, and it is completely false. They conveniently left out the fact that their home inspector cleared the house prior to my move out and stated the house was free of any damages. They additionally pointed out that the ledger of charges I was provided, did not have the word "damage" anywhere on it. This is the first time they have stated that $825 of painting damages were caused by me to the property. This is a ridiculous claim. If there were damages to the property then why were they not annotated on the move out inspection, or annotated on the move out ledger?2) Titan stated that I did not return the garage openers. This is also completely false. Garage opener 1 was left on the kitchen counter and received by Titan, the second was accidentally packed by the movers and immediately returned via mail to Titan. I have included a voicemail from Cheyne Spencer, the office manager at Titan stating that the garage opener 1 was at the property, and proves their response is not accurate. I did not lose either garage opener, and returned both to Titan.3) Titan stated the carpet cleaning fee per the lease is $150. This is correct, the lease says $150 and therefor I agreed to the $150 fee when I signed the lease. The lease does not say $250 or $100 or $400, it says $150. Titan charged me $250 for carpet cleaning, $100 more than the agreed upon rate in the lease. No where in the lease states I am responsible for carpet cleaning fees of over $150. This is another clear example of Titan breaking agreements in the lease.4) Titan stated that their manager provided me with an explanation of the charges deducted from my deposit. If this were true I would not be making this complaint. I asked repeatedly for an explanation and received none until their response to my Revdex.com complaint. Please ask them to see any email to me that explains anything about the charges. It is a complete lie and absolutely unacceptable for them to be able to get away with lying in an official statement to the Revdex.com. Again IF Titan provides any proof that they provided me an explanation of the charges I will happily remove my complaint.To be clear, Titan charged me $825 because I moved out prior to the end of my lease due to the receipt of military orders. They failed to properly plan for my departure, and did not have another tenant ready to move into the property. Because of their poor planning and poor management, they charged me 1/2 a month's rent for their failure to properly plan. Now after I have opened a Revdex.com complaint and an Inspector General Investigation, they claim there was property damage. The $825 they charged me does not correlate with any damage repair fees, it correlates with 1/2 month's rent for the property (the amount of time prior to the next tenant moving in). For them to now say there were $825 of damage does not make any sense, because they have no evidence or ledger of any damages.I demand that Titan refunds me my full deposit immediately.
Regards
Attached are copies of agreements, Disposition letter, detailed charges and payments. Notes have been made on some of the copies to dispute his comments that everything we stated are fabrications of the truth. The deposit return that he cashed is attached again- that comes with the disposition letter and ledger of charges and payments. He did receive it and I sent proof of the date sent. The statement made about not charging every little thing to help make it less for him is pointed out in the lease and how he broke lease agreements and we did not charge him for those things. A move out inspection is only done after a person has moved out and turned in keys. No one ever told him the unit was fine and he would not be charged for anything. I and Scott are the only persons that does move out inspection. Our maintenance staff went in to see if there were maintenance issues they were going to need to address. Which is stated in the lease we have the right to do. Garage door openers where mailed not left. Not even one opener was left. The opener that was left was the opener for the shed. No garage openers were left at all. Included in the lease agreement and provided in the papers are the list of move out instruction given to the tenant upon move in and proof that it was emailed again before his move out. Those things were not done so yes those fall under damages that had to be fixed for a new move in. Again I have provided proof of him accepting and cashing the refund and that he has the list of damages. All other things have been provided as well.
Hope this helps also.
Thank you
Cheyne
The apartment complex advertised a lower price and shorter lease. I confirmed with the agent two separate times and via email they would honor it. After I paid the application fee they told me it would be a higher price and longer lease. I called the person in charge of pricing and asked for a refund and she said I would be issued one. I have repeatedly tried to contact them and have waited 30 days with no response or refund.
Titan Property Management has no knowledge of a posting referred to by ***. There were no short term leases available much less at a reduced rate. Our rates were established in October of 2016 and have remained the same. The only time we entertain a reduced rate or term is if Purdue has started classes, and we have an empty apartment. That rarely happens, and we are totally leased at present. I am wondering if *** saw an old posting perhaps; however, when we reviewed all postings on *** Apartments, there were no such postings.
It appears the young lady is asking for return of her application fee. Due to the fact that we could not give her a reduced rated reduced term apartment, I feel the right thing to do is to refund her application fee of $25.00. I will see that the return is completed. I am truly sorry for all the misunderstanding and I trust this will make it right with *** and the Revdex.com.
Thank you for your efforts to keep all of us accountable.
Sincerely,
Betty J. B
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this response/resolution is satisfactory to me.
Regards