12/22/15: Public service announcement regarding COX COMMUNICATIONS: COX REFUSES TO REFUND DUPLICATE PAYMENT When my husband called to make arrangements to pay our bill for this month, he was referred to the collections department instead of the billing departmentAccording to a woman with whom he spoke late Friday afternoon, our account should NEVER have been referred to collections, as it was not in collections or cut-off statusShe advised us, furthermore, to refuse to talk with collections in the future.This phone call was taped by Cox, so it is easily verifiable The female supervisor told us on Friday afternoon that my husband had been connected with the collections department IN ERROR, and, furthermore, that he should never have been forced to agree to electronic funds transaction in order to make arrangements to pay the billThe supervisor told us this was a common practice in the collections department, but the billing department would have easily accepted payment arrangements without the need for approval of an electronic funds transaction When bill pay day came, I paid the bills as usualUnfortunately, I was not aware that my husband had been forced to approve an electronic funds transaction, so we paid twice the required amount We contacted Cox late Friday afternoon to request a refund of the obvious over-paymentAfter several fruitless (and rude) phone calls, a female supervisor investigated the circumstances and informed us we would receive a refund of the obviously accidental over-payment within three business days When I called today to check on the status of our refund, I was told that our "request" had been refused by the collections departmentYes, the same department to which, according to the supervisor on Friday, our account should never have been referred! Nobody from Cox notified us that we would not be receiving the refundWe were counting on it --- my husband is disabled, and we live on a fixed income --- and it is almost Christmas The representative from Cox to whom I just spoke, Destiny, informed me she would "refer" this for possible refund with seven to fourteen daysI told her that is unacceptable It's not so much about the money at this pointIt's about the lie we were told late on Friday afternoonWe have spent the past three days at ease because we were expecting the refund, only to find out that Cox will not be forthcoming Please: Be VERY careful when dealing with Cox CommunicationsWhatever you do, do NOT approve electronic funds transactions in any formAlso, do not believe what the representatives tell you! Destiny, the rep with whom I spoke today, told me, "I can't be held responsible for what that lady told you on Friday." I informed her I would be sending out a public notice regarding Cox's business practicesWe have been Cox customers for over years, but it is time for a change!
I have been a cox customer for around years now, every year the service stays the same or gets worse, the price goes up significantly and the phone calls get longer I would advise you to stay away from cox as best as you can they dont care about the costumers they already have they only care about the new ones no perks or anything for trusted customers I really can not stand them at all any more im getting frustrated just thinking about them now I was on the phone trying to talk to a manager for over an hr last Friday they said it would have to be a call back well its now its days later when they said it would be within 72hrs im overly furious with them now and im going to post this same review on every site I possibly can I hope this will help you decide to use another provider
Cox routinely does not value its customers When engaging with representatives, you feel as if they are completely trying to move you along or ask you to perform self customer service During the most recent outage, the number that appeared on the screen to contact would auto disconnect even though it was during business hours Very routine interaction with Cox Cable...once a captured customer, very little emphasis on customer service
I am writing this review because Cox Cable is engaging in unfair pricing practices. I have been a customer for 17 years. I enter into contract regularly, often for 2 year periods. I am currently halfway through a contract and they bumped my monthly cost to $20 due to a "step up" program that I was never informed of. I always negotiate my contract over the phone. Well, lesson learned. I have never entered into a contract with Cox only to have a price increased. Apparently, their current policy is that you lock into a rate but the discount package is not locked in over multi year contracts. In all the years I have been with Cox, I have never had a price increase and I when I entered into my current contract, I was never told a rate increase was possible or else I would not have agreed. There is no transparency. BUYER BEWARE. It is sneaky and disgusting and shameful. Well, an informed customer is a smart customer. I will get my $200+ back when I renegotiate my contract or they will lose me as a customer. I will NOT agree to a "step up" pricing plan. I WILL get EVERYTHING in writing the next time I negotiate my contract. If I can't acheive the above, they will lose me as a customer. It seems that many RI customers are catching on to their scheme and they are leaving in droves. Everyone knows cable is an intangible service. The cable was laid down years ago and is paid for. They could charge $25/month and be profitable but they are greedy and now they are desparate because consumers have many other options to get their entertainment, ie. streaming services. Good luck with your short term pricing strategy, Cox Cable. We as consumers, will get the last laugh.
I am the manager of a condominium association. We have a bulk account for cable/internet service with Cox. The service and support are so bad that at the present time I am exploring cancelling our contract due to breach by Cox for not providing service per the contract. When I or any owner calls for service we suffer through being transferred multiple times back and forth from commercial to residential services because their support staff does not know what a bulk account is or how to handle calls. Any support call results in a hold time of no less than thirty minutes and techs do not show up when scheduled. As of today the scheduled tech is 3 days late. I strongly recommend that this company be avoided.
12/22/15: Public service announcement regarding COX COMMUNICATIONS:
COX REFUSES TO REFUND DUPLICATE PAYMENT
When my husband called to make arrangements to pay our bill for this month, he was referred to the collections department instead of the billing department. According to a woman with whom he spoke late Friday afternoon, our account should NEVER have been referred to collections, as it was not in collections or cut-off status. She advised us, furthermore, to refuse to talk with collections in the future.This phone call was taped by Cox, so it is easily verifiable.
The female supervisor told us on Friday afternoon that my husband had been connected with the collections department IN ERROR, and, furthermore, that he should never have been forced to agree to electronic funds transaction in order to make arrangements to pay the bill. The supervisor told us this was a common practice in the collections department, but the billing department would have easily accepted payment arrangements without the need for approval of an electronic funds transaction.
When bill pay day came, I paid the bills as usual. Unfortunately, I was not aware that my husband had been forced to approve an electronic funds transaction, so we paid twice the required amount.
We contacted Cox late Friday afternoon to request a refund of the obvious over-payment. After several fruitless (and rude) phone calls, a female supervisor investigated the circumstances and informed us we would receive a refund of the obviously accidental over-payment within three business days.
When I called today to check on the status of our refund, I was told that our "request" had been refused by the collections department. Yes, the same department to which, according to the supervisor on Friday, our account should never have been referred!
Nobody from Cox notified us that we would not be receiving the refund. We were counting on it --- my husband is disabled, and we live on a fixed income --- and it is almost Christmas.
The representative from Cox to whom I just spoke, Destiny, informed me she would "refer" this for possible refund with seven to fourteen days. I told her that is unacceptable.
It's not so much about the money at this point. It's about the lie we were told late on Friday afternoon. We have spent the past three days at ease because we were expecting the refund, only to find out that Cox will not be forthcoming.
Please: Be VERY careful when dealing with Cox Communications. Whatever you do, do NOT approve electronic funds transactions in any form. Also, do not believe what the representatives tell you! Destiny, the rep with whom I spoke today, told me, "I can't be held responsible for what that lady told you on Friday."
I informed her I would be sending out a public notice regarding Cox's business practices. We have been Cox customers for over 19 years, but it is time for a change!
I was with cox many years ago and got rid of them because of the horrible customer service, sweet nasty attitudes and the horrible product services. I moved 2 years ago to an area where only cox serviced and started tv and internet with them, eventually I turned the cable tv off and just kept internet. The cox wifi/internet constantly disconnects during the day and they even went as far as to blame the wiring of my apartment, well I moved into a house 2 months ago and I'm having the same internet issues and they have no concern (but still want their money) I added the cable tv back less than 3 weeks ago and was given a great deal and told I would only be paying $117 a month now, only to get a pill 2 weeks later for over $250. I called cox and was told my monthly was $145 not $117 and basically pay what they have on the screen, take the lowest tv service available for a lower price or turn the cable tv off because regardless of being lied to, they cant honor the lie I was told. Keep in mind I've been having service and billing (incorrect payment amounts) issues for 2 years now. They don't care about their customers and the representative's attitudes along with the supervisors are sweet nasty and nonchalant. Good luck if they're your only option.
12/22/15: Public service announcement regarding COX COMMUNICATIONS: COX REFUSES TO REFUND DUPLICATE PAYMENT When my husband called to make arrangements to pay our bill for this month, he was referred to the collections department instead of the billing departmentAccording to a woman with whom he spoke late Friday afternoon, our account should NEVER have been referred to collections, as it was not in collections or cut-off statusShe advised us, furthermore, to refuse to talk with collections in the future.This phone call was taped by Cox, so it is easily verifiable The female supervisor told us on Friday afternoon that my husband had been connected with the collections department IN ERROR, and, furthermore, that he should never have been forced to agree to electronic funds transaction in order to make arrangements to pay the billThe supervisor told us this was a common practice in the collections department, but the billing department would have easily accepted payment arrangements without the need for approval of an electronic funds transaction When bill pay day came, I paid the bills as usualUnfortunately, I was not aware that my husband had been forced to approve an electronic funds transaction, so we paid twice the required amount We contacted Cox late Friday afternoon to request a refund of the obvious over-paymentAfter several fruitless (and rude) phone calls, a female supervisor investigated the circumstances and informed us we would receive a refund of the obviously accidental over-payment within three business days When I called today to check on the status of our refund, I was told that our "request" had been refused by the collections departmentYes, the same department to which, according to the supervisor on Friday, our account should never have been referred! Nobody from Cox notified us that we would not be receiving the refundWe were counting on it --- my husband is disabled, and we live on a fixed income --- and it is almost Christmas The representative from Cox to whom I just spoke, Destiny, informed me she would "refer" this for possible refund with seven to fourteen daysI told her that is unacceptable It's not so much about the money at this pointIt's about the lie we were told late on Friday afternoonWe have spent the past three days at ease because we were expecting the refund, only to find out that Cox will not be forthcoming Please: Be VERY careful when dealing with Cox CommunicationsWhatever you do, do NOT approve electronic funds transactions in any formAlso, do not believe what the representatives tell you! Destiny, the rep with whom I spoke today, told me, "I can't be held responsible for what that lady told you on Friday." I informed her I would be sending out a public notice regarding Cox's business practicesWe have been Cox customers for over years, but it is time for a change!
Cox high speed Internet $advertising!
I have been a cox customer for around years now, every year the service stays the same or gets worse, the price goes up significantly and the phone calls get longer I would advise you to stay away from cox as best as you can they dont care about the costumers they already have they only care about the new ones no perks or anything for trusted customers I really can not stand them at all any more im getting frustrated just thinking about them now I was on the phone trying to talk to a manager for over an hr last Friday they said it would have to be a call back well its now its days later when they said it would be within 72hrs im overly furious with them now and im going to post this same review on every site I possibly can I hope this will help you decide to use another provider
Cox routinely does not value its customers When engaging with representatives, you feel as if they are completely trying to move you along or ask you to perform self customer service During the most recent outage, the number that appeared on the screen to contact would auto disconnect even though it was during business hours Very routine interaction with Cox Cable...once a captured customer, very little emphasis on customer service
I am writing this review because Cox Cable is engaging in unfair pricing practices. I have been a customer for 17 years. I enter into contract regularly, often for 2 year periods. I am currently halfway through a contract and they bumped my monthly cost to $20 due to a "step up" program that I was never informed of. I always negotiate my contract over the phone. Well, lesson learned. I have never entered into a contract with Cox only to have a price increased. Apparently, their current policy is that you lock into a rate but the discount package is not locked in over multi year contracts. In all the years I have been with Cox, I have never had a price increase and I when I entered into my current contract, I was never told a rate increase was possible or else I would not have agreed. There is no transparency. BUYER BEWARE. It is sneaky and disgusting and shameful. Well, an informed customer is a smart customer. I will get my $200+ back when I renegotiate my contract or they will lose me as a customer. I will NOT agree to a "step up" pricing plan. I WILL get EVERYTHING in writing the next time I negotiate my contract. If I can't acheive the above, they will lose me as a customer. It seems that many RI customers are catching on to their scheme and they are leaving in droves. Everyone knows cable is an intangible service. The cable was laid down years ago and is paid for. They could charge $25/month and be profitable but they are greedy and now they are desparate because consumers have many other options to get their entertainment, ie. streaming services. Good luck with your short term pricing strategy, Cox Cable. We as consumers, will get the last laugh.
cable/ didgtal channels are decent at best, the internet seems to never be workign not matter what time, it cut in and out consistly
I am the manager of a condominium association. We have a bulk account for cable/internet service with Cox. The service and support are so bad that at the present time I am exploring cancelling our contract due to breach by Cox for not providing service per the contract. When I or any owner calls for service we suffer through being transferred multiple times back and forth from commercial to residential services because their support staff does not know what a bulk account is or how to handle calls. Any support call results in a hold time of no less than thirty minutes and techs do not show up when scheduled. As of today the scheduled tech is 3 days late. I strongly recommend that this company be avoided.
12/22/15: Public service announcement regarding COX COMMUNICATIONS:
COX REFUSES TO REFUND DUPLICATE PAYMENT
When my husband called to make arrangements to pay our bill for this month, he was referred to the collections department instead of the billing department. According to a woman with whom he spoke late Friday afternoon, our account should NEVER have been referred to collections, as it was not in collections or cut-off status. She advised us, furthermore, to refuse to talk with collections in the future.This phone call was taped by Cox, so it is easily verifiable.
The female supervisor told us on Friday afternoon that my husband had been connected with the collections department IN ERROR, and, furthermore, that he should never have been forced to agree to electronic funds transaction in order to make arrangements to pay the bill. The supervisor told us this was a common practice in the collections department, but the billing department would have easily accepted payment arrangements without the need for approval of an electronic funds transaction.
When bill pay day came, I paid the bills as usual. Unfortunately, I was not aware that my husband had been forced to approve an electronic funds transaction, so we paid twice the required amount.
We contacted Cox late Friday afternoon to request a refund of the obvious over-payment. After several fruitless (and rude) phone calls, a female supervisor investigated the circumstances and informed us we would receive a refund of the obviously accidental over-payment within three business days.
When I called today to check on the status of our refund, I was told that our "request" had been refused by the collections department. Yes, the same department to which, according to the supervisor on Friday, our account should never have been referred!
Nobody from Cox notified us that we would not be receiving the refund. We were counting on it --- my husband is disabled, and we live on a fixed income --- and it is almost Christmas.
The representative from Cox to whom I just spoke, Destiny, informed me she would "refer" this for possible refund with seven to fourteen days. I told her that is unacceptable.
It's not so much about the money at this point. It's about the lie we were told late on Friday afternoon. We have spent the past three days at ease because we were expecting the refund, only to find out that Cox will not be forthcoming.
Please: Be VERY careful when dealing with Cox Communications. Whatever you do, do NOT approve electronic funds transactions in any form. Also, do not believe what the representatives tell you! Destiny, the rep with whom I spoke today, told me, "I can't be held responsible for what that lady told you on Friday."
I informed her I would be sending out a public notice regarding Cox's business practices. We have been Cox customers for over 19 years, but it is time for a change!
I was with cox many years ago and got rid of them because of the horrible customer service, sweet nasty attitudes and the horrible product services. I moved 2 years ago to an area where only cox serviced and started tv and internet with them, eventually I turned the cable tv off and just kept internet. The cox wifi/internet constantly disconnects during the day and they even went as far as to blame the wiring of my apartment, well I moved into a house 2 months ago and I'm having the same internet issues and they have no concern (but still want their money) I added the cable tv back less than 3 weeks ago and was given a great deal and told I would only be paying $117 a month now, only to get a pill 2 weeks later for over $250. I called cox and was told my monthly was $145 not $117 and basically pay what they have on the screen, take the lowest tv service available for a lower price or turn the cable tv off because regardless of being lied to, they cant honor the lie I was told. Keep in mind I've been having service and billing (incorrect payment amounts) issues for 2 years now. They don't care about their customers and the representative's attitudes along with the supervisors are sweet nasty and nonchalant. Good luck if they're your only option.