Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the prompt response to my complaintI understand that technical difficulties do happen, but still find it unprofessional that these email addresses were unavailable for extended periods of time, and the only way I could get a response was to file this complaintI did attempt to obtain a RMA# but was unsuccessful given the [email protected] email address was/is inactive
Regards,
*** ***
Mr. [redacted]'s refund has been issued.
Mr. [redacted] is correct in stating that he did not receive replies from [email protected] and [email protected]. Due to technical difficulties, we never received those emails. Our IT consultants have since fixed the problem. However, our toll free...
number was working during that time period and was a viable alternate method of communication.
We rely on an RMA system for exchanges and returns. Mr. [redacted] returned his order without an RMA number which arrived on October 3 and worked it's way to representative Mr. [redacted] on the 7th. Mr. [redacted] emailed Mr. [redacted] asking what action he wanted. Upon receiving Mr. [redacted]s reply, Mr. [redacted] forwarded the request to the proper department to process his refund request. This process normally takes 7-10 days and this request has been handled within that time period.
I apologize to Mr. [redacted] for the communication breakdown and failure of my staff to give a clear and concise acknowledge of his request. However, per my company's policy, he was never at risk of not receiving the requested refund.
Please be advised that the refund was processed today through our merchant services. It may take a few additional days until it shows on his credit card statement.
Sincerely,
[redacted]
President
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the prompt response to my complaintI understand that technical difficulties do happen, but still find it unprofessional that these email addresses were unavailable for extended periods of time, and the only way I could get a response was to file this complaintI did attempt to obtain a RMA# but was unsuccessful given the [email protected] email address was/is inactive
Regards,
*** ***
Mr. [redacted]'s refund has been issued.
Mr. [redacted] is correct in stating that he did not receive replies from [email protected] and [email protected]. Due to technical difficulties, we never received those emails. Our IT consultants have since fixed the problem. However, our toll free...
number was working during that time period and was a viable alternate method of communication.
We rely on an RMA system for exchanges and returns. Mr. [redacted] returned his order without an RMA number which arrived on October 3 and worked it's way to representative Mr. [redacted] on the 7th. Mr. [redacted] emailed Mr. [redacted] asking what action he wanted. Upon receiving Mr. [redacted]s reply, Mr. [redacted] forwarded the request to the proper department to process his refund request. This process normally takes 7-10 days and this request has been handled within that time period.
I apologize to Mr. [redacted] for the communication breakdown and failure of my staff to give a clear and concise acknowledge of his request. However, per my company's policy, he was never at risk of not receiving the requested refund.
Please be advised that the refund was processed today through our merchant services. It may take a few additional days until it shows on his credit card statement.
Sincerely,
[redacted]
President