Mr [redacted] 's refund has been issued Mr [redacted] is correct in stating that he did not receive replies from [email protected] and [email protected] to technical difficulties, we never received those emailsOur IT consultants have since fixed the problemHowever, our toll free number was working during that time period and was a viable alternate method of communication We rely on an RMA system for exchanges and returnsMr [redacted] returned his order without an RMA number which arrived on October and worked it's way to representative Mr [redacted] on the 7thMr [redacted] emailed Mr [redacted] asking what action he wantedUpon receiving Mr [redacted] s reply, Mr [redacted] forwarded the request to the proper department to process his refund requestThis process normally takes 7-days and this request has been handled within that time period I apologize to Mr [redacted] for the communication breakdown and failure of my staff to give a clear and concise acknowledge of his requestHowever, per my company's policy, he was never at risk of not receiving the requested refund Please be advised that the refund was processed today through our merchant servicesIt may take a few additional days until it shows on his credit card statement Sincerely, [redacted] President
Mr [redacted] 's refund has been issued Mr [redacted] is correct in stating that he did not receive replies from [email protected] and [email protected] to technical difficulties, we never received those emailsOur IT consultants have since fixed the problemHowever, our toll free number was working during that time period and was a viable alternate method of communication We rely on an RMA system for exchanges and returnsMr [redacted] returned his order without an RMA number which arrived on October and worked it's way to representative Mr [redacted] on the 7thMr [redacted] emailed Mr [redacted] asking what action he wantedUpon receiving Mr [redacted] s reply, Mr [redacted] forwarded the request to the proper department to process his refund requestThis process normally takes 7-days and this request has been handled within that time period I apologize to Mr [redacted] for the communication breakdown and failure of my staff to give a clear and concise acknowledge of his requestHowever, per my company's policy, he was never at risk of not receiving the requested refund Please be advised that the refund was processed today through our merchant servicesIt may take a few additional days until it shows on his credit card statement Sincerely, [redacted] President