Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is unacceptable and insultingDecember attendance dropped to near zero because I was forced to stop using the service, as the service was unavailable as guaranteed - which is typical at your gymFurther, an attempt to contact the gym regarding this issue received a delayed and insulting responseFurthermore, my subsequent attempts to rectify the breach in agreement were also ignored until the gym was contact by the Revdex.comThe gym's inability to provide the services guaranteed during the month of November and December is documents as true by the complainer and is further supported by the gym's own response to the Revdex.com's complaint I do accept the gym's statement that a 30-day notice to cancel all billed membership is requiredAs such, I provided a 30-day cancellationI ask that you kindly review the submitted complaintDecember dues should be refunded, not because I oppose to the terms of the membership agreement that require a 30-day notice to cancel, but because the terms of the agreement were breached as the gym was unable to provide the services guaranteed.With all the above being said, I ask that you honor all aspects of your membership agreement, admit that you were unable to provide the services as described in the agreement for the months of November and December, and refund the dues Regards, [redacted]
[redacted] < [redacted] @gmail.com>12:PM to [redacted] Hello [redacted] Today I am responding to complaint # [redacted] Mr [redacted] :I have taken some time to explore your complaint and have noted that in you had used the Cleveland Titans Gym facility times and with between 10-check-ins during the non-staffed hours in which the doors are locked During the months in question, November and December of 2014, you attended the facility twenty times (11/1, 11/2, 11/2, 11/3, 11/6, 11/7, 11/8, 11/11, 11/12, 11/13, 11/14, 11/18, 11/21, 11/25, 11/29, 12/1, 12/2, 12/3, 12/4, 12/27) of which the first 11/check in was at 3:07am You averaged visits per month in 2014, which includes one to two after hour check-ins The month of November you attended the facility fifteen times, well near your average usage The month of December you obviously started off well, but during the second and third weeks attendance dropped to zero, which we often find as typical in our downtown club May it also be noted that you filed a cancellation notice on 11/29/with the reason of "does not use gym anymore" Being a 24-hour gym we are well aware that from time to time certain acts of God, the Illuminating Company, or glitches in software may knock our exterior card readers off line or more often times the member has a billing issueThis is the why we have posted signs immediately next to them requesting any and all members to contact the facility during staffed hours to resolve any issues so they can be resolved in a timely matter We have no record of any complaints made by you to our managers via email or phone during the month of November If a more detailed explanation was provided with whom you spoke with about your "key card not working" I could look into the matter more As stated above, you filed a 30-day cancellation with front desk employee, [redacted] on 11/29/which indicates your last date of billing would be 12/1/As stated in our membership agreements, Titans does require a 30-day notice to cancel all billed memberships With all the above being said, Titans Gym has honored all aspects of our membership agreement We will not refund for the month of November as you used the facility fifteen times which falls inline with your average usageWe will also not refund December as terms of both the contract and 30-day cancellation were provided We thank you for you previous dedication to our facility and hope that you continue on your healthy lifestyle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like the Revdex.com to know, however, about the Merchant ID changes that Titan's Gym makes to obviate the blocks imposed by [redacted] BankEver since the first errant charge to my credit card, I've asked [redacted] Bank to block further charges from Titan's GymThe bank has done soThe following month, another charge would be posted to my account, and when I would contact [redacted] again, they would inform me that Titan's had changed their merchant ID; I speculate that this was done to continue charging those that had attempted (as I had) to cancel service with the gymThis happened several months in a rowI suspect that Titan's Gym is still charging others who cannot get in contact with gym representatives, as I was unable to doDo with that information what you will Regards, [redacted] , ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me see attached Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is unacceptable and insultingDecember attendance dropped to near zero because I was forced to stop using the service, as the service was unavailable as guaranteed - which is typical at your gymFurther, an attempt to contact the gym regarding this issue received a delayed and insulting responseFurthermore, my subsequent attempts to rectify the breach in agreement were also ignored until the gym was contact by the Revdex.comThe gym's inability to provide the services guaranteed during the month of November and December is documents as true by the complainer and is further supported by the gym's own response to the Revdex.com's complaint I do accept the gym's statement that a 30-day notice to cancel all billed membership is requiredAs such, I provided a 30-day cancellationI ask that you kindly review the submitted complaintDecember dues should be refunded, not because I oppose to the terms of the membership agreement that require a 30-day notice to cancel, but because the terms of the agreement were breached as the gym was unable to provide the services guaranteed.With all the above being said, I ask that you honor all aspects of your membership agreement, admit that you were unable to provide the services as described in the agreement for the months of November and December, and refund the dues Regards, [redacted]
[redacted] < [redacted] @gmail.com>12:PM to [redacted] Hello [redacted] Today I am responding to complaint # [redacted] Mr [redacted] :I have taken some time to explore your complaint and have noted that in you had used the Cleveland Titans Gym facility times and with between 10-check-ins during the non-staffed hours in which the doors are locked During the months in question, November and December of 2014, you attended the facility twenty times (11/1, 11/2, 11/2, 11/3, 11/6, 11/7, 11/8, 11/11, 11/12, 11/13, 11/14, 11/18, 11/21, 11/25, 11/29, 12/1, 12/2, 12/3, 12/4, 12/27) of which the first 11/check in was at 3:07am You averaged visits per month in 2014, which includes one to two after hour check-ins The month of November you attended the facility fifteen times, well near your average usage The month of December you obviously started off well, but during the second and third weeks attendance dropped to zero, which we often find as typical in our downtown club May it also be noted that you filed a cancellation notice on 11/29/with the reason of "does not use gym anymore" Being a 24-hour gym we are well aware that from time to time certain acts of God, the Illuminating Company, or glitches in software may knock our exterior card readers off line or more often times the member has a billing issueThis is the why we have posted signs immediately next to them requesting any and all members to contact the facility during staffed hours to resolve any issues so they can be resolved in a timely matter We have no record of any complaints made by you to our managers via email or phone during the month of November If a more detailed explanation was provided with whom you spoke with about your "key card not working" I could look into the matter more As stated above, you filed a 30-day cancellation with front desk employee, [redacted] on 11/29/which indicates your last date of billing would be 12/1/As stated in our membership agreements, Titans does require a 30-day notice to cancel all billed memberships With all the above being said, Titans Gym has honored all aspects of our membership agreement We will not refund for the month of November as you used the facility fifteen times which falls inline with your average usageWe will also not refund December as terms of both the contract and 30-day cancellation were provided We thank you for you previous dedication to our facility and hope that you continue on your healthy lifestyle
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like the Revdex.com to know, however, about the Merchant ID changes that Titan's Gym makes to obviate the blocks imposed by [redacted] BankEver since the first errant charge to my credit card, I've asked [redacted] Bank to block further charges from Titan's GymThe bank has done soThe following month, another charge would be posted to my account, and when I would contact [redacted] again, they would inform me that Titan's had changed their merchant ID; I speculate that this was done to continue charging those that had attempted (as I had) to cancel service with the gymThis happened several months in a rowI suspect that Titan's Gym is still charging others who cannot get in contact with gym representatives, as I was unable to doDo with that information what you will Regards, [redacted] , ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me see attached Regards, [redacted]