Title Cash

Initial Business Response / [redacted] (1000, 5, 2015/05/06) */ In the complaint it was stated that the vehicle was damaged, no notices were sent showing a past due balance and that payments were denied The customer was sent two Notice of Default and Right to Cure notices with the first one being sent on 12-12-and the second being sent on 2-21-The account was turned over for repossession on 4-6-and was repossessed on 4-8-The customer wanted to make a partial payment while the repo company was at the customers home, however the amount was not enough to take the customer out of default statusThe customer was sent a Notice of Plan to Sell Property on 4-9-giving until 4-20-to redeem the vehicleThe customer spoke to our Director of Operations on 4-21-and he gave the customer additional days to come in and reclaim the vehicleThe customer came in on 4-22-and paid the account off in full and reclaimed the vehicleThere was never any report of damage to the vehicle and the customer did not mention anything when the vehicle was reclaimed, The account was resolved by the customer paying the account off in full and reclaiming the vehicle

*** *** ***] Sent: Thursday, March 02, 5:PM To: c*** Subject: [SPAM?] Respond to a Complaint Form **COMPANYNAME** Complaint ID#: *** Company Name: HH BROWN SHOE / BORN SHOE Company Contact Name: ***
*** Company Contact Phone: *** Company Contact Email: ***M Consumer's Name: *** * *** Revdex.com Staff Member (if you know): *** *** Complaint Information: We have no record of you previously contacting us regarding this issueWe would be happy to assist in resolving the matterWe will need the following information in order to further research the issueDate & Place of Purchase Do you have the receipt? Style# (Located inside the shoe) Size Thank You Sent on: 3/2/5:11:PM

Initial Business Response /* (1000, 11, 2015/06/01) */
We received a response from *** *** ***@hotmail.com Her response reads "Gate was not lockedDriver opened gate, grabbed vehicle and secured gate the same way it was beforeVehicle was in plain sight, as there is no solid gate
At time of repossession, there were not horses visible to the drivers eyes."
Low Cash is an independent subcontractor that had a contract to p/u vehicles assigned to them by Title CashMr*** was a customer of Title Cash's and requested that his vehicle be picked upTitle Cash is unable to verify Mr*** statement or the statement from Low Cash
*** ** *** Regional Supervisor Title Cash of IL, Inc

Initial Business Response /* (1000, 5, 2015/05/06) */
In the complaint it was stated that the vehicle was damaged, no notices were sent showing a past due balance and that payments were denied.
The customer was sent two Notice of Default and Right to Cure notices with the first one being sent on...

12-12-14 and the second being sent on 2-21-15. The account was turned over for repossession on 4-6-15 and was repossessed on 4-8-15. The customer wanted to make a partial payment while the repo company was at the customers home, however the amount was not enough to take the customer out of default status. The customer was sent a Notice of Plan to Sell Property on 4-9-15 giving until
4-20-15 to redeem the vehicle. The customer spoke to our Director of Operations on 4-21-15 and he gave the customer additional days to come in and reclaim the vehicle. The customer came in on 4-22-15 and paid the account off in full and reclaimed the vehicle. There was never any report of damage to the vehicle and the customer did not mention anything when the vehicle was reclaimed,
The account was resolved by the customer paying the account off in full and reclaiming the vehicle.