Title Midwest, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The complaint was forwarded by the Revdex.com to the correct Midas location
Regards,
*** ***

To Whom It May Concern:    I contacted the customer to address their issues.  When I spoke to Mr. [redacted], he notified me that the problems he had were with a different Midas.  He explained that he attempted to contact Revdex.com to inform them of the mistake without luck.  I...

explained that I would inform the Revdex.com and not to worry.  Mr. [redacted]'s complaint meant to be on the Midas located at [redacted]. in Universal City.  Should you need to contact them their number is [redacted].  Thank you for your help with this matter.   Sincerely,  [redacted]Office Manager Hagen Enterprises, DBA Midas

To Whom It May Concern:      This letter is in response to a customer issue that was reported to the Revdex.com on June 17, 2015.  Mr. [redacted] came in requesting a brake evaluation on his 2003 GMC Yukon.  Upon inspection, it was determined that Mr. [redacted] needed the left...

front ABS Wheel Sensor, along with rear brakes and resurfacing of the rear rotors.  When the estimate was presented to Mr. [redacted], he approved the charges and the work to be done.  He left the shop around 2:00 pm and later called around 6:00 pm stating that he was having issues with his vehicle.  [redacted], the store manager at that time, explained that we could tow in the vehicle, however if it was an issue not having to do with the work we completed, he would be responsible for the cost of the tow.  [redacted] went a step further and sent a technician to where the vehicle was to see if he could have an idea as to the problem Mr. [redacted] was having and could be fixed then and there.  The technician found the fuel pump had been leaking and needed replacing, nothing to do with the previous work done.  Mr. [redacted] informed [redacted] that he would have to call him back to see if he chose to have the vehicle towed to Midas.     The next morning Mr. [redacted] called the shop deciding that he would like to have his vehicle towed back to Midas.  Originally, the cost of the repairs came out to $1100, however, the manager was able to work with the estimate to try to help Mr. [redacted] out, and was able to lower it to $850.  [redacted] also explained some of our financing options, which Mr. [redacted] was satisfied with and approved of the additional work to be done.    By the end of this all,  Mr. [redacted] was satisfied with the overall outcome of the situation.  In addition, [redacted], stated that this complaint had be filed prior to attempting to settle anything with Mr. [redacted] directly.  Please inform me of anything else you may need from our end that may help settle this dispute.  Thank you for the opportunity to be heard.