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Title Service & Escrow Company

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Title Service & Escrow Company Reviews (1)

In December, 2014 my husband and I purchased a home and set up an account at Title and Escrow Services in Yerington NV. At that time we paid $1,664.88 for the paperwork and for account to be started. In our payments each month to the Title and Escrow Company they were to pay our house payment, property taxes, and home owners insurance. In July,2015 we received a notice stating that we had not had homeowners insurance for 6 months. I called and spoke with [redacted] at the Title Co. She stated that she had not received any bills from the insurance and was unable to pay because she never got a bill. I said ok there was a mix up somewhere and I set up new insurance and called her and gave her all the info so that my new insurance could be paid. After a lot of confusion on her part she sent a check to my insurance agent. About two weeks later my insurance agent contacted me and said that the Title Company has cancelled the check they sent her and my home owners insurance was in cancellation once again. I called [redacted] and she said she didn't not cancel the check and it was a mess up on my insurance agents part. I went back and fourth between [redacted] and my agent trying to remedy the problem. In the mean time [redacted] had spoken with my mother in law and told her a completely different story of what had happen. I had a check out to the Tile Company at this time that I stopped payment on due to them not being truthful with us and stopping payment on my bills. I have send two emails to the owner of the Tile Company which have gone unanswered. I have called and asked to speak with him and they do not put him on the phone. Last week I called again and asked to speak to the owner and a Woman got on the phone and stated she was the Manager. She then proceeded to tell me that they are cancelling our account with them and no longer want to do business with us. We have done nothing wrong. They also broke privacy law by disclosing to my agent how much money was in our account.Desired SettlementI would like A refund for the $1,664.88 that we gave them since they did not follow threw with there services. I no longer want to do business with them.Business Response We preformed many services for this party so she will have to request which she wants refunded. We are waiting to receive cancellation instructions from her in order to cancel our current loan service account. As soon as we receive those the account will be closed and any money that we hold will be refunded.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Like I stated in the above complaint I want the $ 1,664.88 we paid when we set up the account. I also want the $ 380.00 that is in my impound account. If they want to cancel our account and we have done absolutely nothing wrong then we deserve to have a total refund. We would have worked this out with them a month ago if the owner would have just answered an email or phone call. Once they refund my money I will sign there cancellation paperwork and return it to them and this will be done. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)If all money has been returned show me a copy of the check. No interest was ever paid. I have all emails stating the interest would be paid to my mother in law. She has not received anything. Final Business Response Good Morning,Please understand that most of the detailed information between us and [redacted] is private and I cannot share it with you without a release of information from the parties, so I will attempt to explain what happened.[redacted] purchased a home in [redacted] and it was financed by a relative, [redacted]. After close the mortgage was sent to our Loan Servicing department for collection, we have about 600 accounts. This particular account was to have Impounds which means that in addition to the principal and interest the payment was to include a portion of the property tax and the home insurance so that when these items come due we pay them. In closing the Escrow an amount that was insufficient to pay the insurance when it came was delivered to us to set up the impound account. When we notified Mrs. Glenn that we needed more money to pay the insurance we found that she was unable to understand how the money that she sent us each month was applied and her confusion led to the future problems. We did send a partial payment to the insurance agency in an attempt to keep the policy in affect as we sorted out the matter however the agency attempted an electronic transfer instead of depositing the check and our bank rejected it because the check was on an Escrow Trust account and the ACH process is not allowed on those types of checks. Eventually in order to bring order to our office it was decided that we should reject the account and return all money and documents to the parties. Subsequently instructions were prepared by us for that purpose and the money and documents were returned and the account was closed. As far as [redacted] is concerned, any and all interest due her has been paid and we have not been informed by her that she is unhappy in any way. In our final e-mail sent to Mrs. Glenn, August 26, 2015, we requested that she have [redacted] contact us to discuss any matter that she may be unhappy with. That has not happened.[redacted], Title AgentTITLE SERVICE AND ESCROW CO.215 W. Bridge St.Yerington, NV 89447775-463-3518FAX 775-463-5144Cell [redacted]

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Description: Title Companies & Agents, Escrow Service

Address: 215 W Bridge St STE 1, Yerington, Nevada, United States, 89447-2544

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www.titleserviceandescrow.com

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