Title365

Thank you, [redacted] The complaint below was resolved by our company later that same day The documents recorded on May 17th (copies attached in case the customer did not receive them) The mixup was with our third party vendor who had hired a network of contractors to do the recordings which caused the delay We apologize for the mixup and have instituted new policies to avoid this problem in the future We handle thousands of transaction around the country every day, and we work hard to make the process easy and transparent for the customer Please send my sincerest apologies to [redacted] and provide my email for any further communication I am always available to discuss matters like these Cordially, [redacted] *** | SVP TitleDivision, Counsel

This is absolutely incorrectWe were notified by the sellers that they were cancelling the escrow, therefore we drafted explicit instructions to both the buyers and sellers requesting signed authorization to cancel We received the sellers signed instructions but have not received the buyers signed instructions Because we act in a fiduciary capacity representing both parties, we are required to keep the earnest money deposit in a Trust account until the parties agreeThe contract all parties signed, requires the earnest money to go to the sellers as a non-contingency factorHowever, we are required to have both parties agree before we give the monies to the seller There is a clause in the contract that calls for either party to require mediation or arbitration should any dispute ariseSince we are aware there is a dispute, we must under the terms of the contract, have the deposit monies remain in the trust account Until their dispute is settled through arbitration, or mediation, we are required to hold the fundsIf the dispute does not get resolved, we will deposit the funds with the courts in San Diego, as an interpleading event with both parties being required to pay the court costs I suggest Mr [redacted] contact the sellers and try to resolve this matter or contact an attorney to help him resolve it In the meantime, you can tell him to rest assured, we have the monies, not the sellers

RE: Complaint Id# ***
Good Afternoon
We are responding to a request from Mr*** *** in relation to the property located at *** *** Ave in the state of
**.In this email the following set of documents are attached:
* Recorded Deed
* Owner's Policy
Please send us confirmation that this will be a resolved case as this should satisfy customer's requestIf you have any questions or require any further information, please feel free to contact our legal counsel, *** *** at 877.*** or via email at ***.***@Title365.com
Thank you,
*** ***,
Title/ Executive Asstto *** ***

Thank you, [redacted].  The complaint below was resolved by our company later that same day.  The documents recorded on May 17th (copies attached in case the customer did not receive them).  The mixup was with our third party vendor who had hired a network of contractors to...

do the recordings which caused the delay.  We apologize for the mixup and have instituted new policies to avoid this problem in the future.  We handle thousands of transaction around the country every day, and we work hard to make the process easy and transparent for the customer.  Please send my sincerest apologies to [redacted] and provide my email for any further communication.  I am always available to discuss matters like these. Cordially, [redacted] |  SVP Title365 Division, Counsel

RE: Complaint Id# [redacted]Good AfternoonWe are responding to a request from Mr. [redacted] in relation to the property located at [redacted] Ave in the state of **.In this email the following set of documents are attached:* Recorded Deed* Owner's Policy Please send us confirmation that this will...

be a resolved case as this should satisfy customer's request. If you have any questions or require any further information, please feel free to contact our legal counsel, [redacted] at 877.[redacted] or via email at [redacted].[redacted]@Title365.comThank you,[redacted],Title365 / Executive Asst. to [redacted]

Thank you, [redacted].  The complaint below was resolved by our company later that same day....

 The documents recorded on May 17th (copies attached in case the customer did not receive them).  The mixup was with our third party vendor who had hired a network of contractors to do the recordings which caused the delay.  We apologize for the mixup and have instituted new policies to avoid this problem in the future.  We handle thousands of transaction around the country every day, and we work hard to make the process easy and transparent for the customer.  Please send my sincerest apologies to [redacted] and provide my email for any further communication.  I am always available to discuss matters like these.
 
Cordially,
 
[redacted] |  SVP Title365 Division, Counsel

This is absolutely incorrect. We were notified by the sellers that they were cancelling the escrow, therefore we drafted explicit...

instructions to both the buyers and sellers requesting signed authorization to cancel.  We received the sellers signed instructions but have not received the buyers signed instructions.  Because we act in a fiduciary capacity representing both parties, we are required to keep the earnest money deposit in a Trust account until the parties agree. The contract all parties signed, requires the earnest money to go to the sellers as a non-contingency factor. However, we are required to have both parties agree before we give the monies to the seller.  There is a clause in the contract that calls for either party to require mediation or arbitration should any dispute arise. Since we are aware there is a dispute, we must under the terms of the contract, have the deposit monies remain in the trust account.  Until their dispute is settled through arbitration, or mediation, we are required to hold the funds. If the dispute does not get resolved, we will deposit the funds with the courts in San Diego, as an interpleading event with both parties being required to pay the court costs.  I suggest Mr. [redacted] contact the sellers and try to resolve this matter or contact an attorney to help him resolve it.  In the meantime, you can tell him to rest assured, we have the monies, not the sellers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is an error in the statement given by Counsel for Title365 Company. The attached document was recorded on May 27, 2015. Please note the documents were signed on May 13, 2015 and funds were wired on May 13, 2015 to Title365 Company - National Escrow Trust Account.
Regards,
[redacted]

Review: As part of a Real Estate purchase this Escrow Company was retain for their services.

unilaterally and with out any further notice, they disbursed the DEPOSIT to the seller with out formal notice to Perform to us the Buyers.

They never recollected our signature authorizing the cancelation or closing of Escrow Services

As per their instructions on cancelation it should be MUTUAL Written Instructions from all parties, or if one party cancels Escrow shall forward a certified letter to the other party and if in 15 days objections have been file then they will disburse the funds. Nothing of this was doneDesired Settlement: Should be liable for disbursing funds with no authorization from one party

Requesting our $ 8,000.00 deposit plus $ 2,000.00 damages

Business

Response:

This is absolutely incorrect. We were notified by the sellers that they were cancelling the escrow, therefore we drafted explicit instructions to both the buyers and sellers requesting signed authorization to cancel. We received the sellers signed instructions but have not received the buyers signed instructions. Because we act in a fiduciary capacity representing both parties, we are required to keep the earnest money deposit in a Trust account until the parties agree. The contract all parties signed, requires the earnest money to go to the sellers as a non-contingency factor. However, we are required to have both parties agree before we give the monies to the seller. There is a clause in the contract that calls for either party to require mediation or arbitration should any dispute arise. Since we are aware there is a dispute, we must under the terms of the contract, have the deposit monies remain in the trust account. Until their dispute is settled through arbitration, or mediation, we are required to hold the funds. If the dispute does not get resolved, we will deposit the funds with the courts in San Diego, as an interpleading event with both parties being required to pay the court costs. I suggest Mr. [redacted] contact the sellers and try to resolve this matter or contact an attorney to help him resolve it. In the meantime, you can tell him to rest assured, we have the monies, not the sellers.

Review: On December 1st, 2015, I sent almost $74,000 to Title 365 to purchase [redacted] Avenue in [redacted]. I also sent over the closing documents necessary to complete the purchase of the house. That day I received an email from Mr. [redacted] at Title 365 confirming that the money and documents were received. I asked Mr. Hettish to send me proof that the transaction settled in the form of a recorded deed and a fully executed HUD-1 document. Despite repeated attempts to contact Mr. Hettish since Monday, he has not responded. Today we learned that Title 365 issued a commission check to the broker in the transaction, so we know that the deal closed. However, we have no proof that it closed and we in essence can't do anything with the property, even get it insured or take possession of it without this proof.Desired Settlement: Send me the signed HUD-1 immediately. Get the deed recorded and send me a copy of the deed immediately. Provide a copy of my title insurance policy.

Business

Response:

RE: Complaint Id# [redacted]Good AfternoonWe are responding to a request from Mr. [redacted] in relation to the property located at [redacted] Ave in the state of **.In this email the following set of documents are attached:* Recorded Deed* Owner's Policy Please send us confirmation that this will be a resolved case as this should satisfy customer's request. If you have any questions or require any further information, please feel free to contact our legal counsel, [redacted] at 877.[redacted] or via email at [redacted]@Title365.comThank you,[redacted],Title365 / Executive Asst. to [redacted]

Review: We had a loan "closing" with a customer that the title processor was out of Colorado. Since Title365 does not have an office in Missouri, they asked that we do the closing. I was then advised I had to overnight the notarized (by me) documents to their recording office in Pennsylvania. When I asked why I would be send them to Pennsylvania I was told they had to go their so THEIR abstractor could walk them in directly to the Recorder's Office in Missouri. Here we are 13 days later and the documents have not made their way to the recorder's office in the County in Missouri. We wired the funds to Title365 on May 14, 2015. I am sure they already disbursed the funds to the seller and yet we still do not have recording clearance on the property.

There are a lot of things that can happen on an ORE property in 13 days. I have left numerous voice mails to individuals in Colorado, Florida and Pennsylvania. To date, noone has called me back. I do have e-mails stating the documents were sent and an abstractor was walking them in to the County Recorder's office. That was a blatant lie. It has not been recorded and we do not have abstractor's in Missouri anymore. We do have title companies. Many of which I would have rather used than Title365.Desired Settlement: I need the documents recorded ASAP and to know the title is still clear.

Business

Response:

Thank you, [redacted]. The complaint below was resolved by our company later that same day. The documents recorded on May 17th (copies attached in case the customer did not receive them). The mixup was with our third party vendor who had hired a network of contractors to do the recordings which caused the delay. We apologize for the mixup and have instituted new policies to avoid this problem in the future. We handle thousands of transaction around the country every day, and we work hard to make the process easy and transparent for the customer. Please send my sincerest apologies to [redacted] and provide my email for any further communication. I am always available to discuss matters like these.